Webinar:
How to plan and manage when change is the only constant

Objectives:
Hear how firms adapted their administrative functions in order to continue supporting attorneys and clients effectively, including key successes and learnings.
Gain insight into some of the tools and techniques used to efficiently and cost effectively manage the flow of work between attorneys and their support staff including outsourced administrative resources.
Learn about future staffing plans and how firms are expecting to utilize remote working practices long-term, moving staff back into offices, or see value in a combination of both.
Assess the impact of an increase in support staff retirements, attrition and layoffs.
Discuss how the pandemic has impacted firms’ disaster recovery plans, strategic planning, budgets, and willingness to embrace change.
Speakers:

Murray Joslin
Panelist
Murray Joslin is Senior Vice President, Business Enablement Services. In this capacity, Murray is responsible for the strategy, delivery and growth across the Business Enablement Business Unit which encompasses Legal Word Processing, Creative Services and Business Process Outsourcing / Administrative Solutions. Murray has spent 20 plus years delivering businesses enhanced efficiencies utilizing managed services methodology-on site near-shore and offshore.

Kacee McCalla
Panelist
Kacee McCalla is the Director of Human Resources Operations at Baker Donelson where she oversees the Training Department, Document Services and various HR Operations. She is a graduate of the University of Memphis School of Law and is licensed to practice in Tennessee.

Eric A Seeger
Panelist
Eric A Seeger is a principal at Altman Weil, a US legal management consultancy. Eric works with law firms on strategy, management, practice group leadership, succession, and other projects. As a consultant and director of Altman Weil’s research function, he conducts client surveys and interviews for law firms and co-authors the highly regarded Law Firms in Transition surveys of law firm leaders.

Eric Wangler
Panelist
Eric Wangler is president of the North American business unit for BigHand, with over 25 years’ experience in the legal industry. Eric is an expert on legal workflow and back-office operations, partnering with firms across the US and Canada to enhance their administrative support functions, specifically focusing on streamlining processes, increasing efficiencies and optimizing resources, and arming firms with the visibility and real-time information necessary to make informed, data-driven decisions.

April Campbell, JD
Moderator
April Campbell, JD is the interim Executive Director, the former Board President, and a longstanding member of the Association of Legal Administrators (ALA).
Poll Questions:

- Aiming to get all staff back into offices as soon as authorities allow
- Planning on returning the majority of staff to offices
- Planning on returning less than 50% of staff to offices
- Planning on treating each location differently, with flexibility to respond quickly to any issues that arise

- Visibility
- Workflow / task delegation
- Resource utilization
- Quality of work
- Productivity / efficiency
- Availability
- Frustration with new process or lack of process
- Rapidly evolving demand changes
- Uncertainty around future working (home, partial office, blended)
- Less knowledge transfer / training among teams


- Permanent
- Temporary – less than 12 months

- Accelerate structural change
- Decelerate structural change

- Hub utilization of document services
- Legal assistants utilized less
- Legal assistants utilized more
- Direct utilization of IT Hub services
- Access to admin support outside of standard work day/times
Poll Questions:

- Aiming to get all staff back into offices as soon as authorities allow
- Planning on returning the majority of staff to offices
- Planning on returning less than 50% of staff to offices
- Planning on treating each location differently, with flexibility to respond quickly to any issues that arise

- Permanent
- Temporary – less than 12 months

- Visibility
- Workflow / task delegation
- Resource utilization
- Quality of work
- Productivity / efficiency
- Availability
- Frustration with new process or lack of process
- Rapidly evolving demand changes
- Uncertainty around future working (home, partial office, blended)
- Less knowledge transfer / training among teams

- Accelerate structural change
- Decelerate structural change


- Hub utilization of document services
- Legal assistants utilized less
- Legal assistants utilized more
- Direct utilization of IT Hub services
- Access to admin support outside of standard work day/times