The COVID-19 pandemic catalyzed unprecedented change in law firm management and operations. Within weeks, days, or sometimes just hours, law firm employees were forced to shift from their office locations to a fully work from home (WFH) setting. No one could have predicted such a phenomenon, but the transformation to virtual work was both rapid and complete. The question is, what happens next?
A recent Association of Legal Administrators (ALA) poll, co-sponsored by global managed services provider Integreon and legal productivity and profitability technology company BigHand, sought to determine how law firms had changed as a result of the pandemic, and what the future holds. The poll gathered feedback from ALA members who attended a webinar panel discussion titled “How to plan and manage when change is the only constant”.