Subpoena processing & compliance
Delivering a smart process-and-resource driven approach and a path toward efficiency and cost recovery
Many organizations find themselves facing a mounting backlog of third-party subpoenas, law enforcement requests, and other information requests with no end in sight. Integreon’s Subpoena Processing and Compliance Service (SPC) helps organizations establish an approach to eliminate the backlog and manage all future incoming law enforcement requests and third-party subpoena demands. And for organizations able to charge a processing fee, such compliance could go from an operational budget strain to a cost-neutral or revenue-generating activity.
Benefits & Capabilities
Keeping pace with increasing subpoena volumes, law enforcement requests, and other information requests requires access to a solution that addresses:
- The intensive time-and-resource requirements necessary to ensure compliance globally
- Handling of future needs as volumes are projected to significantly increase annually for many clients
- The administrative burden of fee collection
Integreon's years of experience providing smart process-and-resrouce driven solutions enable us to address this legal challenge and provide a custom plan that includes:
- Six Sigma, efficiency-based analysis of current processes
- Set of recommendations to improve efficiency and speed, while reducing costs which may include:
- Dedicated team domestically and/or globally to respond to client record requests
- Workflows/process maps to provide consistent and accurate execution while minimizing risks
- Metrics and dashboards to provide transparency into 3rd-party subpoena volumes, costs and income
- Foreign language support when needed
- Flexible delivery support model to drive process-and-cost efficiency and speed
- Documented SLA-driven processes managed by Integreon to ensure quality and on-time delivery of client deliverables
- Detailed documentation, standard operating procedures, roles and responsibilities, and exception / issue monitoring
- Triage and/or production of third-party subpoena and law enforcement requests
- Integration with technology to track collection, review, QC, redaction, and production of responsive data
- Creation and maintenance of project dashboards to provide transparency in project reporting
