CLM Post-Implementation Support

Free your team to focus on high-value work while Integreon handles the day-to-day. We manage CLM system updates, workflows, permissions, vendor releases, support, onboarding, and reporting ensuring consistent performance without burdening internal resources.

CLM Post-Implementation

Free your team to focus on high-value work while Integreon handles the day-to-day. We manage CLM system updates, workflows, permissions, vendor releases, support, onboarding, and reporting ensuring consistent performance without burdening internal resources.

Our CLM expertise tailored to your CLM journey

CLM platforms have been attracting plenty of investment from corporate law departments with the promise of digital transformation. But they are also notoriously challenging; getting a total return on that investment takes a lot of work.

Integreon has developed a portfolio of CLM support options, which deliver the post-implementation support required to ensure that the processes, tools, systems, and people work together as intended.

Service Support

Post-Deployment Management:

Clause library and template configuration and maintenance
Operations support for legal and business stakeholders, including approval or signature routing and triggering relevant notifications
Vendor release testing and user training

Data Management:

Repository management ensuring up-to-date and centralized storage, including:
  • Contract review, ingestion and abstraction
  • Data hygiene and updates
  • Duplicate checking, folder creation, and parent-child relationship management
Tailored reports & visualizations aligned with your organization’s goals
Ongoing data management recommendations and best practice insights

System Adoption:

Process and functional CLM helpdesk for on-demand support, including:
  • Providing and managing up-to-date training modules and guides for all user groups
  • Answering questions and guiding global users on how and why to make the most of the CLM platform
  • Handling the intake, triage, and troubleshooting of user issues
  • Assist with Vendor ticket resolution, and reporting system bugs
  • Track and document the user experience to identify trends and process improvements

CLM Project Challenges

There are many reasons why a contract lifecycle management project can feel overwhelming

In-house teams burdened with CLM process admin activities

Configuring templates and keeping clause libraries updated with the right versions in use
Chasing signatures and uploading signed agreements
Managing, testing, and training on vendor system releases

No access to informed decision-making

Key contract tags and terms are not accurately or consistently extracted or entered
Parent/child contract relationships are not maintained or connected for cross-account viewing
Reports and dashboards are not designed to deliver comprehensive, intuitive insights

Struggling with system adoption and change management

No tracking on system usage, user satisfaction, or productivity
Insufficient training and user issue support
Insufficient process and functional support
Beyond the finish line: Why the real race begins with CLM Post-Implementation Support

Watch on demand as industry experts dive into the critical importance of a CLM post-implementation strategy. We will discuss how continuous support not only ensures system stability and compliance but also drives ongoing improvements and maximizes return on investment (ROI). Learn about best practices for maintaining and optimizing your CLM system, common pitfalls to avoid, and strategies to ensure long-term success.

Ready to do more?

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