In the current landscape of heightened customer expectations and fierce industry competition, law firms find themselves needing to exceed traditional service delivery norms. The need to go above and beyond in meeting client demands is more pronounced than ever and executive leaders must strategically assess avenues for enhancing firm efficiency and maintaining a competitive edge. One such strategy that merits consideration is offshoring. By strategically offshoring certain aspects of legal processes, firms can not only optimize operational efficiency but also bolster their overall profitability. This approach enables law firms to navigate the balance between providing high-quality legal services and meeting the evolving demands of their clients in an increasingly dynamic and
competitive market.

Internal offshoring

Some firms choose to establish outside of their headquarters or main locations, their own teams of resources. These “captive resources” can run full-fledged operations, such as:

Over the years, some countries have become prominent offshoring choices due to offering lower cost access to skilled and unskilled resources.

Outsourcing to a third-party provider

The more traditional outsourcing model involves contracting with a third-party vendor specializing in specific areas and functions such as legal, HR, production graphics/marketing operations, IT, and administrative support. Outsourced legal services, often delivered by Alternative Legal Services Providers or ALSPs offering services such as:

Many ALSPs establish global delivery centers to cater to different geographies, and often feature a 24/7 operating model with clear handover procedures to maintain service quality.