Key elements of an efficient subpoena and law enforcement response process
Organizations that receive, process, and respond to large volumes of third-party subpoenas and law enforcement requests are often challenged by not having an established end-to-end workflow and controls-based approach. Here are key elements to consider when developing or assessing your subpoena and law enforcement request processing strategy: Streamline intake Your subpoena and law enforcement request intake process might begin with your registered agent. If you do not have a registered agent, are physically receiving process or other requests at multiple office locations or performing a lot of manual data entry of information, you are probably looking at an approach that is cumbersome, costly, and error prone.
Major shifts in legal support for 2023 and beyond
In an era filled with buzzwords and pivotal movements, industries face numerous challenges as they prepare for 2023 and beyond. We hear about supply chains and blockchains and the war on talent – each new issue bringing a new crossroads for organizational leadership. The legal industry is not immune. Those in the business of law may be focused on implementing tech stacks, preparing for a recession, or even retaining top-tier talent. All of which are valid focal points for the future, but there is one critical function on which all law firms should be focusing and moving to the top of the priority list –Legal. Support. Staff. To read the full article please click the button below:
Turning Pressure into Strategy
Faced with economic pressures and business uncertainties, many legal departments postpone strategic goals and rely on short-term tactical measures to weather the storm. But it does not have to be that way. Sylvain Magdinier explains how corporate legal teams can channel those pressures into strategic momentum.
Integreon’s New CEO On Tech Complementing Expertise
Law360 (November 30, 2022, 12:46 PM EST) — Alternative legal services provider Integreon introduced Subroto Mukerji as its new chief executive officer on Monday as the company is trying to grow in the crowded managed services market. Mukerji, a technology executive, is new to the legal profession. He was most recently president of the Americas for Rackspace Technology. Mukerji also spent 20 years at HPE Enterprise Services and its predecessor companies in leadership posts. Mukerji talked with Law360 Pulse about Integreon’s partnership strategy, his perspective on the legal industry’s technology adoption and how the company stands out among the competition. This interview has been edited for length and clarity.
Making Room on Your Plate for Higher Value Work and Initiatives
In-house legal departments have consistently been asked to do more with less, and 2023 will be no exception. This places an even greater emphasis on ensuring the right people are focused on the right projects. With 59% of corporate legal departments shifting work in-house and more than half grappling with how to disseminate the work, corporate legal needs to find ways to cost-effectively shift lower value work off their plates in order to focus on higher complexity issues and demands. In this year’s Association of Corporate Counsel State of Corporate Litigation survey, we also learned: 29% of in-house legal teams are working most closely with the CFO office over the CEO, COO, and Chief Compliance Officer 25% of legal matters cost over $200,000 Litigation matters last 1-2 years on average 48% of respondents pay more than $400/hour for outside counsel Legal teams are continuously under scrutiny to control costs, while mitigating risk. The question is, how can this be done when legal matters are not decreasing or becoming less expensive? One answer is to identify lower complexity work that is a drain of your team’s valuable time or too costly for outside counsel r and shift it to a more cost-effective approach. You can’t get a bigger plate, so here are some examples of where you can start to make room: Cleaning up of backlogs. Do you have piles of complaints, contracts, or other documents that need data extracted? Don’t pay hundreds of dollars an hour for this work. Instead, work with an Alternative Legal Solutions Provider (ALSP) such as Integreon. We can manage that work and complete it in a timely fashion for much less. Subpoena response. 52% of legal departments rarely or never use workflows or technology to manage third party subpoena response. Integreon has successfully partnered with insurance companies, technology companies, and e-commerce companies to build a process to respond to third party and law enforcement subpoenas for a fraction of the cost of your internal resources. We can even help recover fees where applicable. Document review. If your legal department is paying for outside counsel or technology providers to review documents for investigations or litigations, moving that work to an ALSP is an area where corporate legal departments can see immediate savings. At Integreon, we build a process specific to your matters with a dedicated team who not only reviews the documents, but consults on what they are seeing, what they are NOT seeing, and provides technology suggestions to increase efficiency. Witness preparation. Searching and tagging documents that have already been reviewed is a big expense. Integreon has built workflows to identify documents for deposition and witness binder preparation. Working closely with outside counsel, our team is able to do the heavy lifting of organizing the larger data set into targeted populations. By partnering smartly with your outside counsel and a trusted ALSP, you can stretch your legal spend much further. Please contact Integreon today to discuss a solution that fits your legal department.
Integreon Announces New Chief Executive Officer
Global Technology Services Leader Subroto Mukerji to fuel Integreon’s growth leveraging technology and innovation November 28, 2022 – (FARGO AND LONDON) – Integreon, a trusted worldwide provider of legal and business outsourced services, announced today that global technology services leader Subroto Mukerji has been appointed Chief Executive Officer. Integreon is majority owned by investment funds managed EagleTree Capital. As a veteran of the technology services industry, Subroto joins Integreon from Rackspace Technology, where he was most recently President of the Americas region, after previously serving as its Chief Operating Officer. Under Subroto’s leadership, Rackspace Technology emerged as one of the world’s leading managed cloud computing providers, having significantly expanded its global delivery footprint and having reported successive years of double-digit revenue growth. Prior to that, he spent 20 years in HPE Enterprise Services and its predecessor companies in a variety of client facing and delivery leadership roles. This culminated in being a part of the leadership team that integrated HPE Enterprise Services and CSC to form DXC Technology, thus creating a platform to help companies around the world run their mission-critical systems across public, private and hybrid clouds. “We are pleased to welcome Subroto, a seasoned senior executive with an excellent track record in growing technology enabled outsourced services businesses, to Integreon,” said Anup Bagaria, Co-Managing Partner at EagleTree Capital. “Subroto’s people-first leadership style combined with his passion for leveraging technology to improve client outcomes make him the ideal person to lead Integreon into its next phase of innovation and growth”, said Rohan Rai, Partner at EagleTree Capital, who served as Integreon’s Interim CEO. “As a result of its commitment to customer centricity and operational excellence, Integreon has become a trusted partner to several of the world’s largest corporations and most respected law firms, many of whom have been clients for well over a decade,” said Subroto. “I am excited to have the opportunity to partner with Integreon’s talented employees to build on such a solid foundation.” Subroto plans to further combine the expertise of Integreon’s 3,500+ people, working across a global network of delivery centers, with the company’s ongoing commitment to developing innovative technologydriven solutions to help anticipate and solve future client challenges. Integreon’s BEST team, which is Integreon’s center of excellence for innovation and automation, complements the company’s deep bench of subject matter experts, and often develops bespoke technology solutions to drive operational efficiencies for clients. Prior to his tenure at Rackspace Technology, Subroto was Vice President and General Manager at DXC Technology, a $25 billion publicly traded IT services company. Previously he held leadership positions at Hewlett-Packard, Digital GlobalSoft and Wipro. He holds a master’s degree in Management Studies from the Birla Institute of Technology and Science. About Integreon Integreon is the trusted, global provider of legal and business outsourced services to corporations and law firms seeking to expand their capabilities and transform their performance. Integreon’s 3,500+ professionals provide expert support across a range of managed services—from legal and compliance to creative design, content delivery and administrative support. With global delivery centers on three continents, Integreon delivers round-the-clock service in 50+ languages and is deeply committed to client success, consistently delivering innovative, tech-enabled solutions that improve agility and efficiency to drive business performance. For more information about Integreon’s range of services, visit www.integreon.com and follow Integreon at LinkedIn, Twitter and Facebook. About EagleTree Capital EagleTree Capital is a leading New York-based middle-market private equity firm that has completed over 40 private equity investments and over 80 add-on transactions over the past 20+ years. EagleTree primarily invests in North America in the following sectors: media and business services, consumer, and water and specialty industrial. For more information, visit www.eagletree.com or find EagleTree on LinkedIn.
Integreon Reinforces Culture of Innovation with Appointment of New Vice President of Legal Technology Solutions
July 19, 2022 – LONDON, UK AND CHARLOTTE, NC – Integreon, a trusted global managed services and alternative legal services provider (ALSP), announced today that it has further enhanced its Contracts, Compliance, and Commercial Services business unit capabilities with the addition of Diane Homolak as the company’s new Vice President of Technology Solutions. Based in Cleveland, OH, Homolak has three decades of diverse legal experience which will support both clients and services teams in applying technology to challenges in today’s legal landscape. Homolak brings a wide array of expertise in legal technology to Integreon, spanning contract management, process automation, AI extraction, negotiation support, and reporting. “Integreon’s strength is in its proven ability to step into any legal technology environment and successfully provide services that optimize that space and employ the best market technology options for enhancing processes and delivery value,” said Homolak. “I look forward to helping our clients get the most out of their systems with enabling technology from the vendors and partners best positioned to serve them.” Prior to joining Integreon, Homolak was Vice President for Legal Technology at UnitedLex, where she worked with global clients to define and implement technology for managed services environments. Her past experience also includes roles as an in-house manager for Global Legal Innovation and Strategic solutions at Hewlett-Packard Enterprise and Managing Counsel for HP’s manufacturing industry vertical. Homolak was the first woman to chair the Board of Directors for the World Commerce and Contracting Association (previously IACCM), a position she served in for 6 years. She holds a JD from Cleveland State and an MBA and bachelor’s degree in Economics from Ohio University. Homolak also holds a certificate in Blockchain Strategy from the University of Oxford Saïd Business School along with PMP credentials from the Project Management Institute. On August 24, Homolak will be speaking at the Legal Innovators Network’s (LINK) virtual event: Contracting Analytics: Extracting Data from Your Contracts to Enable Business Decisions. “We are pleased to welcome Diane as the latest member of our team,” said Gabriel Buigas, Executive Vice President & leader of the Contracts, Compliance, and Commercial Services business unit at Integreon. “With her vast knowledge of legal technology and decades of impressive work in the industry, she will further strengthen our culture of innovation as well as aid clients in understanding the technological tools which can address their needs and drive key business outcomes.” About Integreon Integreon is the trusted, global provider of legal and business outsourced services to corporations and law firms seeking to expand their capabilities and transform their performance. The company’s 3,500+ professionals provide expert support across a range of managed services—from legal and regulatory to creative design, content delivery and administrative support. With global delivery centers on three continents, Integreon delivers round-the-clock service in 50+ languages and is deeply committed to client success, consistently delivering innovative, tech-enabled solutions that improve agility and efficiency to drive business performance. Integreon is owned by EagleTree Capital, a leading New York-based private equity firm that has invested approximately $2.7 billion of equity capital since inception. For more information about Integreon’s range of services, email [email protected], visit www.integreon.com and follow Integreon at LinkedIn, Twitter and Facebook.
Financial Services Marketing: Leveraging Outsourced Creative Services to Support Compliance
When it comes to creative services for financial institutions, people think of annual reports, industry reports heavy with charts and graphs or brochures showing happy retirees enjoying the fruits of their 401Ks. While these are certainly some of the types of materials produced by financial services companies, their marketing departments have a far more complex and technical role than just making things look engaging. Regardless of industry, marketing materials need design that is compelling, language that is grammatically correct, messaging that resonates with the reader, and branding that meets company guidelines. Because financial services is such a highly regulated industry, marketers in this arena also have the added burden of ensuring all communications and materials are compliant and have the required internal and regulatory body approvals. Compliance and Creative Services While financial marketers, content providers, and others involved in the creative and production process are not part of the Compliance Department, they often function as deputies. Content is always created with a particular audience in mind and the expectation is that marketing has a working knowledge of and will adhere to the requirements of a particular jurisdiction or government agency. There is a myriad of compliance requirements for deliverables just within the world of presentations alone that have impact on both language and design. For example, there is specific language and even font size requirements for regional cover pages and performance pages for different asset classes and types of funds. There is also a full-page investment performance disclosure that typically resides at the end of presentations. Documents filed with global government agencies that do not adhere to standards and requirements can be summarily rejected costing the filing organization money, time, and has the potential to damage their relationship with these governing entities. The same can be said for an audit, which is almost inevitable for any investment services organization. Even though marketing may not coordinate or file materials directly with FINRA or the SEC, there is an inherent expectation that materials include most requirements before they are reviewed by compliance and finalized. Most compliance teams are inundated, especially during a firm’s quarter-end update cycle. The more attention that is paid upfront, ensuring that the most commonly used language and disclosures are consistently represented, the greater confidence compliance will have in marketing and view the department as an ally and a partner. Working With an Outsourced Creative Team Financial marketing leaders typically have lean internal teams and budget constraints yet need to support a large constituent base with time sensitive and disparate needs. Many marketing departments address these challenges by supplementing their internal resources with a dedicated team of outsourced creative services professionals. An outsourcing model can cost-effectively bolster manpower during busy times of the year, as well as become a true extension of the internal team gaining experience and a working knowledge of company processes and brand and compliance standards. Some may see outsourcing as risky with the potential to degrade quality. To the contrary, an outsourcing provider can be extremely effective in developing and leveraging templates and style guides that document and support compliance, accuracy, and quality standards. This is in stark contrast to a model that relies on a cadre of temps and freelancers who come in and out of work and often must be trained and retrained on brand, quality, and compliance related requirements. No relationship is forged overnight. To get to that point of trust and true partnership, it is essential to take a similar approach and investment as with a new hire – providing comprehensive onboarding and training from the outset. In doing so, the outsourced team will have a better sense of the company, its corporate culture, standards, guidelines, and most importantly, feel like a part of the internal marketing team. When that trust is established, many organizations give their outsourced team secure access into their environment and even a company email addresses to increase transparency, communication, and sense of team. Granular Details Matter Template building, often thought to just control and maintain brand compliance, can play a significant role in taking a first step toward producing compliant marketing deliverables. There are different triggers and variables to adhere to as content production and execution begins. For example, when creating a cover page, approved templates can document and present the variations of different disclosures across fund types or domicile. The template can then be made available to users or even the entire organization so that anyone can access the appropriate slide as a starting point. A best practice in an outsourcing model is to designate an individual from the outsourced team to coordinate review and approvals with the Legal /Compliance Department including periodic reviews and updates of templates. This also serves to further ingrain knowledge among the outsourced group about compliance requirements, and in turn builds confidence with internal stakeholders that an outsourced managed services model is just as, if not more, effective in mitigation risk. Conclusion Putting in place a dedicated outsource creative services team may feel “risky”. But with the proper onboarding, communication, and well-document set of guidelines and templates, financial services firms can establish a powerful compliance and risk mitigation tool. Additionally, any outsourcing firm worth investing in should also be well versed in providing and developing reports and dashboards to help manage, monitor, and measure the work and its impact. With an outsourcing team in place, financial services marketers can confidently focus on far more strategic endeavors knowing that what is being produced is compliant.