Finding the Right Fit – Outsourcing Strategies for Financial Services Marketing Teams Infographic
For financial service organizations, outsourcing is not a one-size-fits-all proposition. One organization may outsource a single project, another may choose to outsource whole functional areas. Whether the organization focuses on asset management, investment banking, private banking or another type of finance, chances are that the firm’s marketing department will be periodically or sometimes, perpetually stretched to its limits. This, coupled with a financial companies likely decision to invest funds in client facing, income generating roles, creates an ideal use case for outsourcing.
Making the most of your document review team
Is it time to rethink the role of the document reviewer and are clients making the most of the knowledge and skills that reviewers have?
Legal & Business Outsourcing Leader Integreon Selects Iris Powered by Generali to Expand its Cyber Incident Response Services
WASHINGTON, DC – June 1, 2022 – Iris® Powered by Generali (“Iris”) today announced that Integreon has selected their OnWatch® platform to provide identity and credit monitoring to their legal and corporate client base. Partnering with Iris® expands Integreon’s capabilities and rounds out their competitive cyber incident response (CIR) solution. Paige Schaffer, CEO of Iris, commented on the news, “From the first meeting with Integreon, we knew this was a partnership with tight synergies between our teams. Integreon’s services dovetail nicely with the capabilities of our Iris OnWatch® platform. Companies, like Integreon, are looking for differentiating services like our ScamAssist® protection offering in addition to our best-in-class monitoring and resolution services to give their clients peace of mind – and Iris® does just that.” Integreon will be offering four levels of Iris services to their client base. The services vary from a basic package that has Iris’ leading Identity Theft Resolution and ScamAssist® services to a more comprehensive identity and credit monitoring offering. These four packages were crafted to give Integreon’s customers the flexibility to choose services tailored to the specific needs of their business and employees. Integreon’s extensive experience handling protected personal data has yielded a highly efficient cyber incident response-specific process that enables them to accurately estimate the cost and timeframe for completion—from data mining through to breach notification and now, ongoing credit monitoring. Their approach reflects thousands of successfully completed projects across an array of industries, including healthcare, technology, retail, finance, and telecom, to name a few. “Our team of experts and tech-enabled cyber incident response (CIR) process are second to none,” commented Jamie Berry, EVP and Business Head, Cyber and Litigation Services. “Putting this last piece of the CIR puzzle in place with a partner that also has a client-first culture and commitment to quality is game changing. We look forward to working with Iris and continuing to be the change agents in the market.” Ms. Schaffer concluded, “An often-unsaid part of what makes Iris® an ideal partner is our ability to offer flexible and customizable solutions that are uniquely aligned with the strategies and objectives of our clients. Our services can be incorporated into a new client’s ecosystem quickly and efficiently – allowing them to get ahead of fraudsters and scammers looking to steal their users’ identities. As an example, the custom gating solution we built for Integreon accommodated seven unique requests that helped them achieve their goals for enhancing their customer activation and client reporting processes.” About Iris® Powered by Generali Iris® is a B2B2C global identity and cyber protection company owned by the 190-year-old multinational insurance company, Generali, offering always-available identity resolution experts (real people available 24/7/365) and tech-forward solutions that uncomplicate the protection process. Today, understanding that victimization has no geographical boundaries, we’ve got a solution no matter your customers’ coordinates. To learn more about Iris’ offerings, please visit https://www.irisidentityprotection.com/. Connect with Iris on: Twitter | LinkedIn | Facebook About Integreon Integreon is a trusted, global provider of award-winning legal, business, and research support solutions to leading law firms, legal departments, financial institutions, and professional services firms. The company applies a highly trained, experienced team of over 3,500 employees globally to a wide range of problems that require scale and expertise, enabling clients to become more operationally efficient by streamlining operations, maximizing investment, and improving the quality of work they provide their end clients. With delivery centers on three continents, Integreon offers multi-lingual, around-the-clock support, as well as onshore, offshore, and onsite delivery of services. Integreon is owned by EagleTree Capital, a leading New York-based private equity firm that has invested approximately $2.7 billion of equity capital since inception. For more information about Integreon’s extensive range of services, email [email protected], visit www.integreon.com and follow Integreon at LinkedIn, Twitter and Facebook.
The Right Process for the Right Task
The Need for a Cyber-Specific Approach for Effective Breach Notification The eDiscovery review processes, and its players, have long been documented, defined, and understood. Comparatively, the approach for Cyber Incident Response (CIR) is newer and quickly getting the definition and attention it deserves. Despite the growing clarity of differences, many still believe shoe-horning the eDiscovery Reference Model (EDRM) into the world of cyber breach response is sufficient. That is an incorrect, and potentially risky assumption. The major differentiating factors influencing a cyber specific approach are knowing the players, understanding the end goal, and ensuring the requirements of the output. When all three factors are thoroughly considered, the delineation between an eDiscovery and a cyber incident process is clear. 1. Knowing the Players It is vital to implement a strategic process It is vital to implement a strategic process that understands and takes into consideration all the players that touch, contribute, and support a breach response. This can include all or some of the following: breached individuals, end clients, counsel or breach coaches, insurance companies, forensics teams, platform providers, review teams, and notification and monitoring vendors. All participants must be on the same page to ensure clients and impacted parties are reassured, counsel is confident, and regulators are satisfied. For example, an experienced data mining team will know that jurisdictional requirements need to be discussed well before other partners’ processes can be finalized. An effective project management team can coordinate the parties, guide everyone through multistage workflows, and communicate effectively on topics from sample protocols to post notification vendors. An attentive review team can identify worker’s compensation claim data in a self-insured organization and quickly prioritize its elevation knowing a change from a PII/PHI focus to a HIPAA focus is necessary. It is to everyone’s advantage to work with an experienced cyber partner that can accommodate an expansive portion of the CIR process to lower risk, ensure accuracy, and achieve cost savings. 2. Understanding the End Goal The eDiscovery world is focused on, and rightfully built around, the formulation of concepts gleaned from context and connections within datasets. Everything from searching and population establishment, to deposition and trial preparation depend on an analytical, legal approach. Focused on options/answers applicable to a thematic need of litigation or regulatory response, the eDiscovery model uses data to DEFINE the end goal. In contrast, the CIR process focuses on content and is only tangentially impacted by the context of legal constructs. It is important to understand that the end goal already exists within the identified dataset. As a result, it is imperative that the approach is technologically sound and advanced enough to identify and then REFINE the raw elements into a clean notification list. Client data must be mined/reduced in a manner appropriate for CIR, not eDiscovery. To accomplish this,the review technology must allow for complex and ever expanding datapoints with varying levels of association. Following that, the Reviewers themselves must be trained, to spot the differences between a medical record number or social security number and further be able to mark it accordingly. Finally, the resulting Consolidated Entity List must be prepared for use by either an internal or an external notification team. 3. Ensuring the Right Output On occasion, an eDiscovery review team is required to remain behind and create a privilege log. Containing the reasoning and a brief description of the content and the privilege being asserted, a privilege log is tedious, exacting work requiring an additional organization of documents from a review population. Adding unpredictable time and expense at the end of the review process, it usually involves heavy legal consultation and direction. The form is dictated by the arguments of counsel and stated designs of the court. Outside of error or additional ruling and review, once completed it is rarely reformed. Conversely, the Consolidated Entity List (CEL) required at the end of every cyber review contains ALL the relevant data points from every entity and can run well into the millions of entries. All workflows should take this into consideration as the final CEL presents the most concise and accurate list for notification. Additionally, the CEL is often revised several times post release due to the supplementation or supplanting of data by the end client. A client may ask for employee numbers to be included. A client may have a listing of addresses for certain entities that needs to be incorporated into an updated consolidation. Breach counsel may have a list of social security numbers to separate employees from customers that must be notified. Finally, beyond any truly final version of a list, there remains the actual notification and similar support such as call centers and credit monitoring. In conclusion, any truly effective approach to cyber incident response is not merely as an exercise beyond eDiscovery, but one that should be considered wholly apart. For organizations like Integreon with a resume of over 16 million documents and almost a billion entities, it is apparent that having a unique process and approach to cyber is essential. A recommended CIR approach is one that has been vetted and honed by years of experienced cyber professionals, supports continuous improvement, and is flexible enough to allow a customizable output supporting accurate and timely notification.
Integreon Launches New Contracts Management Services with Focus On Strategic Solutions and Technology Partnerships
Expanded Portfolio Offers On-Demand Resourcing, LegalTech Integration and Process Innovation to Deliver Tangible Cost and Efficiency Benefits for Clients May 10, 2022 – LAS VEGAS, NV – Integreon, a trusted global managed services and alternative legal services provider (ALSP), announced today at the CLOC Global Institute expansion of its contracts management capabilities to include Legal Operations as a Service, Contract Lifecycle Management (CLM) Platform Support, Contract Performance Management, and an upgraded data extraction, migration and abstraction center of expertise, all built to deliver measurable business value at compelling price points. Integreon is a sponsor at the annual CLOC Global Institute in Las Vegas and several of its subject matter experts including Gabriel Buigas, Sylvain Magdinier, Ian Connerty, and Patricia Callejon will be on site and available at Booth 236. Highlights from the new portfolio include: Legal Operations as a Service Corporate Legal Operations teams are straining to meet unprecedented demand for their support: helping in-house departments do more with less, project managing complex innovation and technology programs while delivering enhanced operational analytics to their leadership. Integreon combines legal operations resourcing and delivery expertise with UpLevel Ops’ consulting capabilities into a complete, cost-effective Legal Ops solution that covers strategic and advisory services, day-to-day operational support, financial, budget and vendor management. CLM Platform Management Organizations make a significant investment in contract lifecycle management (CLM) platforms, but many implementations fail to deliver the expected return on that investment due to insufficient post-rollout support. Integreon provides comprehensive CLM platform management designed to achieve expected ROI, offering system deployment support and monitoring, contract repository maintenance, reporting / analytics, as well as helpdesk services and training. Integreon’s team of Six Sigma black belts and change management experts analyze client operational processes and surface optimization opportunities to maximize efficiency. Contract Performance Management Expensive commercial disputes and contract value leakage all happen after the deal is signed. Many businesses lack the resourcing to fully manage contract risks post-execution, resulting in service defaults and financial under-performance. Contract renewals, extensions, change requests and in-life deal negotiations are all expertly supported by experienced Performance Management associates. Integreon also deploys AI technology to ringfence contract obligations data, and then tracks, monitors and reports these obligations to help clients ensure that their contracts deliver the expected business outcomes. Data Extraction and Migration A commercial contracts estate is hazy and unstructured until the contract data has been properly extracted and organized. Migrating the estate from one IT repository to another can be an operational nightmare for clients, when it could be an opportunity to master the information. Integreon has built a Center of Excellence uniquely focused on data extraction and migration, with a team of highly experienced contract and technology professionals assisting corporate clients with their contracts data transformation programs. With delivery centers on three continents, Integreon provides a global service supporting over 50 languages. “Integreon is excited to offer a targeted suite of offerings intended to enable the legal ops community to effectively execute on their key strategies and objectives, said Gabriel Buigas, Executive Vice President and head of Contracts, Compliance & Commercial Services (CCC). “As a former in-house legal executive, I understand the challenges being faced by legal operations leaders given the ever growing demands being placed on the legal function and we are proud to offer services that can help them be successful.” About Integreon Integreon is a trusted, global provider of award-winning legal, business, and research support solutions to leading law firms, legal departments, financial institutions, and professional services firms. The company applies a highly trained, experienced team of over 3,500 employees globally to a wide range of problems that require scale and expertise, enabling clients to become more operationally efficient by streamlining operations, maximizing investment, and improving the quality of work they provide their end clients. With delivery centers on three continents, Integreon offers multi-lingual, around-the-clock support, as well as onshore, offshore, and onsite delivery of services. Integreon is owned by EagleTree Capital, a leading New York-based private equity firm that has invested approximately $2.7 billion of equity capital since inception For more information about Integreon’s extensive range of services, email [email protected], visit www.integreon.com and follow Integreon at LinkedIn, Twitter and Facebook.
Integreon Partners with Wine To Water to Help Global Communities Gain Access to Clean Water
Efforts are underway to support Wine To Water’s largest emergency response effort delivering over 12,000 water filters to Ukraine April 25, 2022 – FARGO, ND AND LONDON, UK – Integreon, a trusted global managed services and alternative legal services provider (ALSP) today announced that they have partnered with Wine To Water (“W|W”), an international non-profit organization committed to supporting the life and dignity of all through the power of clean water. Integreon and its 3,500+ employees worldwide will build filters which will be provided to in-need communities with whom Integreon has deep, sustained relationships. Integreon will further work with W|W to educate community leaders and recipients on the importance of clean water, health, and hygiene, and how to use the filters. Working with W|W is an extension of Integreon’s long history supporting organizations with a focus on three key pillars: education, healthcare, and the environment. “Partnering with W|W, building filters and supporting their educational outreach allows us to touch all three components of Integreon’s Corporate Social Responsibility program,” said Noreen Kamka, Chief People Officer at Integreon. “We could not be more impressed by the work of W|W and know our team is eager to bring this partnership to life in a way that fundamentally changes communities’ quality of life through access to clean water.” In addition to community based clean water access programs, W|W has provided disaster response in many hard-hit countries including Sudan, Haiti, Syria, Philippines, Puerto Rico, Cuba, Mozambique, Bahamas, Nepal, and now Ukraine. The organization is currently working in Ukraine and neighboring countries to distribute water filters to families displaced and under attack in this crisis. Integreon, in support, has established a program to match employee donations in support of W|W’s largest response program, to date targeting delivery of over 12,000 water filters. Filters give people a way to prevent waterborne illnesses common in war and crises. The filters W|W implements are light, compact, and each one provides clean water for more than a decade; alleviating the need for tens of thousands of single-use plastic water bottles which add to the environmental disaster created by a global crisis. “Clean water is a basic resource to which everyone should have access. With a goal to provide sustainable water solutions in some of the communities in which Integreon offices are located, we are honored to partner with Integreon. It’s refreshing and inspiring to work with a company who understands the value of education, healthcare, and the environment, and how clean water access plays a critical role in the foundation and success of these respective initiatives. Integreon is uniquely involving every global office to ensure each employee can choose to be part of the global impact. Integreon’s partnership will have a life-changing impact for the agents of change receiving clean water and, hopefully, the employees that get involved,” said Courtney Mattar, Sr. Philanthropy Manager, W|W. About Integreon Integreon is a trusted, global provider of award-winning legal, business, and research support solutions to leading law firms, legal departments, financial institutions, and professional services firms. The company applies a highly trained, experienced team of over 3,500 employees globally to a wide range of problems that require scale and expertise, enabling clients to become more operationally efficient by streamlining operations, maximizing investment, and improving the quality of work they provide their end clients. With delivery centers on three continents, Integreon offers multi-lingual, around-the-clock support, as well as onshore, offshore, and onsite delivery of services. Integreon is owned by EagleTree Capital, a leading New York-based private equity firm that has invested approximately $2.7 billion of equity capital since inception. For more information about Integreon’s extensive range of services, email [email protected], visit www.integreon.com and follow Integreon at LinkedIn, Twitter and Facebook. About Wine to Water Wine To Water (W|W) is a global clean water organization committed to preserving life and dignity through the power of clean water, helping over 1.4 million people in 51 countries gain access to safe and clean water since 2007. W|W relentlessly seeks an end to the root cause of global poverty by providing sustainable water solutions in communities around the world. To accomplish our mission and vision, we develop WASH (water, sanitation, hygiene) solutions in direct partnership with local leaders through water access, water filtration, hygiene education, and sanitation. W|W is hyper-focused on strategic WASH programs in Nepal, the Dominican Republic, The Amazon (W|W office located in Colombia), and Tanzania, along with ongoing disaster response efforts in the United States and around the world. To learn more, visit winetowater.org.
Integreon Launches New Deposition Prep Offering, Adding Virtual Witness Binder Creation to its Robust Managed Document Review Capabilities
Corporate Legal Clients Realize Substantial Time and Cost Savings by Leveraging Integreon’s Optimized Process and Technology to Review, Cull, and Vet Documents before Depositions March 29, 2022 – FARGO, ND and LONDON, UK – Integreon, a trusted global managed services and alternative legal services provider (ALSP), has launched a new Deposition Prep offering. Integreon’s experts work with matter counsel to review and cull documents for virtual witness binder creation in preparation for commercial litigation depositions. Deposition Prep is the newest addition to Integreon’s robust slate of Managed Document Review (MDR) services within its powerhouse Litigation Services business unit. Deposition Prep is the culmination of Integreon’s collaborative partnerships with corporate clients, law firms, data vendors and technology providers. In tandem with their client and counsel, Integreon’s knowledgeable team of document reviewers identifies witnesses and determines relevant facts and issues to narrow down the population to the most relevant document sets. With counsel’s input, the team then summarizes documents to assemble personalized witness binders and chronologies. Counsel uses these materials to prepare witnesses for depositions. Integreon’s skilled use of people, process and technology dramatically reduces the number of documents from huge data sets to include only the most germane content, thereby reducing the cost of deposition preparation and assisting counsel to optimally prepare witnesses. Moreover, counsel’s case teams have access to Integreon data scientists who leverage data visualization tools like PowerBI to detect patterns and create graphs to provide clarity and highlight connections within large data sets. Since Integreon operates delivery centers around the world in multiple languages and time zones, global clients can also be assured of a quality result and round-the-clock service. “Managed Document Review services are one of the cornerstones of Integreon’s substantial track record in Litigation Services and we are confident that Deposition Prep is a highly useful addition,” remarked Jamie Berry, Integreon’s Executive Vice President and head of the Litigation Services business unit. “Corporate clients asked us for assistance with witness documents, and it was a natural fit since our teams were already familiar with their document sets and the most modern technology tools. Deposition Prep is the latest innovation in Integreon’s document review wheelhouse, and we already have Fortune 500 companies and their law firms benefiting from the offering.” “Integreon has been a longstanding and trusted partner to Pfizer for Managed Document Review services, and we are very excited about their new Deposition Prep offering,” said Ed Gramling, Discovery Counsel and Assistant General Counsel, Pfizer. “We work closely with Integreon’s team and outside counsel to bring greater efficiency and focus to assemble witness binders that provide only the most relevant documents presented in an organized, digestible way. The cost and time savings Integreon’s innovations have afforded us are incredibly valuable to our company.” Integreon’s Litigation Services group leverages 20+ years of experience and industry standards and best practices to deliver documented processes and in-depth performance metrics to increase client visibility. Whether for litigation, arbitration, investigations (internal or regulatory), or even for responding to requests for personal data for litigation, vast amounts of data need to be considered and expertly handled. Integreon’s global team of attorneys and subject matter experts develop right-sized custom solutions that bring together technology, process, and resources able to meet demanding timelines and data security standards while maintaining the agility to handle changing needs and requirements. For more information about Integreon’s Litigation Services business unit, Managed Document Review and Deposition Prep, visit https://www.integreon.com/what-we-do/litigation-services/ or email [email protected]. About Integreon Integreon is a trusted, global provider of award-winning legal, business, and research support solutions to leading law firms, legal departments, financial institutions, and professional services firms. The company applies a highly trained, experienced team of over 3,500 employees globally to a wide range of problems that require scale and expertise, enabling clients to become more operationally efficient by streamlining operations, maximizing investment, and improving the quality of work they provide their end clients. With delivery centers on three continents, Integreon offers multi-lingual, around-the-clock support, as well as onshore, offshore, and onsite delivery of services. Integreon is owned by EagleTree Capital, a leading New York-based private equity firm that has invested approximately $2.7 billion of equity capital since inception. For more information about Integreon’s extensive range of services, email [email protected], visit www.integreon.com and follow Integreon at LinkedIn, Twitter and Facebook.
Integreon Announces CEO Transition
Bob Rowe to Step Down in May after Five-Year Tenure February 17, 2022 – Integreon, a leading global managed services provider, today announced that after having completed a successful five-year tenure with Integreon, Bob Rowe will step down as CEO. Pursuant to the Company’s succession plan, Mr. Rowe will stay on as CEO until May 1, 2022, and will remain both a member of the Board and a shareholder of Integreon. Integreon’s Board of Directors has launched a comprehensive search, with the assistance of leading executive search firm, Heidrick & Struggles, to identify a successor to Mr. Rowe. Integreon is majority owned by investment funds managed by EagleTree Capital. “In my role as CEO, I have had the privilege to work side-by-side with an incredible group of colleagues who have dedicated themselves to our company’s mission,” said Mr. Rowe. “Over the past five years, we have achieved numerous milestones together and the business has achieved tremendous growth. Fulfilling an agreement the Board and I reached several months ago to enable me to pursue the next phase of my career, I leave Integreon proud of the organization we have become. I am confident Integreon has the right team in place and the capabilities and resources it needs to continue executing on its vision. I look forward to working with the Board to identify the right candidate and ensure a seamless transition.” “I want to thank Bob for his many contributions to Integreon and his tremendous dedication and commitment to making Integreon the exceptional company it is today,” said Anup Bagaria, Co-Managing Partner at EagleTree. “Since joining Integreon as CEO in 2017, Bob has successfully grown Integreon’s service offerings and client base. We are grateful for his leadership and look forward to his guidance as a Board member.” Rohan Rai, Partner at EagleTree, added, “Integreon’s leading position in the growing outsourced legal and professional services sectors is a result of the world-class customer service and innovative solutions provided by Integreon’s dedicated team. We look forward to identifying a new CEO who will continue to further accelerate growth while executing Integreon’s proven strategy.” About Integreon Integreon is a trusted, global provider of award-winning legal, business, and research support solutions to leading law firms, legal departments, financial institutions and professional services firms. The company applies a highly trained, experienced team of over 3,500 employees globally to a wide range of problems that require scale and expertise, enabling clients to become more operationally efficient by streamlining operations, maximizing investment and improving the quality of work they provide their end clients. With delivery centers on three continents, Integreon offers multi-lingual, around-the-clock support, as well as onshore, offshore and onsite delivery of services. For more information about Integreon’s extensive range of services, please visit www.integreon.com. About EagleTree Capital EagleTree Capital is a leading New York-based middle-market private equity firm that has completed over 35 private equity investments and over 75 add-on transactions over the past 20+ years. EagleTree primarily invests in North America in the following sectors: media and business services, consumer, and water and specialty industrial. For more information, visit www.eagletree.com or find EagleTree on LinkedIn.