Law Firms

Solution

Integreon worked closely with the firm’s operations and administrative leaders to pinpoint obstacles to making document production efficient and to create a series of recommendations and roadmap to meet objectives:

Reconfigured Team to Boost Performance

• Created a high performing, well-coordinated, dual-shore support team, with upgraded skills and knowledge including enhanced presentation support
• Custom designed and deployed in-depth work quality training
• Streamlined firm’s document production hiring process to ensure resources are placed on the team to best meet client expectations

Improved Efficiencies

• Created and rolled out a robust workflow model to improve team efficiency and manage workflow
• Developed a cost-effective workload capacity plan and implemented automation to improve efficiency
• Built “quick turn team” to handle rush projects with delivery time of two hours or less --50% of the overall team’s work is now handled this way
• Improved use and accuracy of project and production hours reporting

Upgraded Work Product and Service Levels

• Devised quality assurance framework to maintain high service standards
• Developed commitment to continuous improvement through feedback loops and proactive adjustments
• Applied strict adherence to legal and regulatory requirements across multiple jurisdictions

Strengthened Data Security Practices

• Identified and implemented a safer, more secure and client connectivity system supported 24/7, creating less downtime and access complications
• Adopted best practices security configurations, and created unique, auditable user accounts with specific access security such as dual-factor authentication