ALSP: How Companies Can Transcend Cost and Extract Maximum Value
There is a lot of legal industry buzz surrounding the newly issued 2023 Alternative Legal Service Provider Market (“ALSP”) report by Georgetown and the Thomson Reuters Institute. Much of that buzz relates to their finding that over the last two years, ALSPs have grown over 45%, now representing an industry size of $20.6B. While some of this growth can be attributed to a bigger pool of providers added to the ALSP bucket, there is strong agreement that much of it occurred during the pandemic, in large part due to a scarcity of resources and greater acceptance of remote delivery. For those unfamiliar with the ALSP industry, it is comprised of service providers that manage volumes of legal work that is often routine in nature and benefits from technology, process improvements, and access to highly trained and more cost-effective resources than found at a traditional law firm or within a corporate legal department.
Thinking Outside the Box: Innovative Alternatives for Tackling High Volume Legal Processes presented by Integreon
Legal Operations Under Pressure: 4 Power Plays to stay strong I Recorded Wednesday 24th May 2023 I Watch Now » In partnership with Overview: In this webinar, discover Four Power Plays Legal Operations use to boost department strategy, demonstrate value, and tackle the headwinds of economic pressure. We’re also pleased to introduce you to LINK (Legal Innovators Network), a free community for experienced in-house Legal Ops professionals providing valuable industry resources and exclusive networking opportunities at virtual and live events throughout the year. Apply for membership at LinkForLegal.com. UpLevel Ops leads the evolution of the Legal Operations practice by taking legal to the next level. UpLevel is composed of trusted advisors with extensive in-house experience who provide practical guidance, mentorship, and coaching that goes beyond consulting. We partner with clients to craft actionable solutions and create a roadmap to success that is tailored to their unique business objectives. For information, please email us at [email protected] or discover more at UpLevelOps.com. Watch On Demand Register to view webinar [contact-form-7 id=”28765″ title=”2023 April Legal Ops Webinar Registration Form”] Agenda: Boost Department Strategy Demonstrate Value Tackle the Headwinds of Economic Pressure Integreon & UpLevel Ops: The Integreon/UpLevel Ops alliance provides full end-to-end legal operations support to corporate clients around the globe. This collaboration of industry leaders offers clients a robust Legal Operations Support-as-a-Service offering, combining UpLevel Ops’ outsourced strategic advisory services acumen with Integreon’s efficiency, process and metrics-driven managed services. This combination will bring unprecedented value and agility to corporate clients addressing a myriad of legal operations needs including strategic advisory work, technology selection and implementation, training and thought leadership to ongoing financial/budgeting support, project management, invoicing review and tech support. Integreon’s Contracts, Compliance and Commercial (CCC) Services has expanded tremendously in recent months under the leadership of Gabriel Buigas who joined as Executive Vice President (EVP) and head of CCC in October. Gabriel is working closely with Stephanie Corey, Co-founder and General Partner at UpLevel Ops, to ensure Integreon can meet the needs of a thriving legal operations function. Speakers: Sylvain Magdinier SVP Transactions Solutions, Integreon Based in the UK, Sylvain is responsible for Integreon’s Transactions Solutions business, focusing on enhancing the efficiency and effectiveness of clients’ contracts support functions through deployment of enabling technology, process re-engineering, and agile resourcing strategies. Sylvain is a UK-qualified solicitor with over 25 years of experience in commercial, corporate, technology and intellectual property work. His experience draws from multiple industries and a variety of corporate cultures, giving him a particular strength in bridging the gap between design theory and operational implementation. Stephanie Corey CEO and Founder, UpLevel Ops Stephanie Corey is a co-founder and CEO of UpLevel Ops and a widely respected veteran in Legal Operations with areas of expertise in Information Technology, System Implementations, Process Analysis and Improvements, Finance, Communications, and Administration. Steph co-founded LINK (Legal Innovators Network), a legal operations organization exclusively for experienced, in-house professionals. She previously founded the legal operations trade organization CLOC (Corporate Legal Operations Consortium)and is a former executive member. Stephanie formerly served as the Chief of Staff and Senior Director of Legal Operations at Flex, the second largest manufacturing company in the world. Liz Lugones COO, UpLevel Ops Liz has built and managed Legal Operations teams in various industries in both public and private companies over her 20+ year career. She excels in global project management and business reengineering, with particular expertise in process improvement, change management, cross-functional collaboration and team building, but her true passion is helping others find their own strengths and talents and harness them for the value of all. Before joining UpLevel, Liz served as the Senior Director of Legal Operations at WeWork. Prior to WeWork, Liz served as Director of Legal Operations at a diverse range of companies, including UnitedLex, DXC Technology, Becton Dickinson, and MetLife. She also worked at Citigroup as Manager, Strategy and M&A.
Integreon Appoints Mark R. Williams, CEO of Magna Legal Services, to Board of Directors
March 15, 2023 – (FARGO AND LONDON) – Integreon, a trusted global provider of legal and business outsourced services, announced today that Mark R. Williams, CEO of Magna Legal Services, has joined its Board of Directors. Mark will serve on Integreon’s Board of Directors in a non-executive role and advise Integreon’s CEO, Subroto Mukerji, and Integreon’s senior management team on strategic initiatives, acquisitions, technology, partnerships and other key aspects of the business. Integreon was acquired by EagleTree Partners V, an investment fund managed by EagleTree Capital, in June 2021. “Mark is one of the most accomplished and respected professionals in the legal services industry, and we couldn’t be more excited to welcome him to our board” said Subroto. “With his decades of leadership experience within the legal services market and track record of success, he will be a valuable asset to our team.” “Integreon is an industry leader that is well positioned to expand and innovate its current services as well as deepen its partnerships with other industry innovators and technology companies,” said Mark. “I am honored to become the board’s latest member and I look forward to working alongside Subroto and the rest of Integreon’s talented professionals.” In addition to his board role with Integreon, Mark serves as the CEO of Magna Legal Services, a leading litigation support services company which provides services to law firms, corporations, and government agencies. Previously, he served as the President and CEO of Kroll Ontrack, a leading legal technology company with over 1200 employees and 35 offices in 20 countries. Mark has also held senior positions leading businesses at Huron Consulting and Axiom Global and worked for 17 years at the global law firm of DLA Piper as a corporate partner and M&A attorney. Mark holds a JD from Columbia University School of Law, an MBA from the University of Maryland / Beijing University for International Business and Economics, an MSc in International Relations from The London School of Economics and Political Science, and a BA in Political Science from the University of Illinois. “Mark has a deep understanding of Integreon’s legal service lines, and we are thrilled that Mark has joined the Integreon board,” said Anup Bagaria Co-Managing Partner at EagleTree Capital. “Mark’s strategic insights and perspectives will be invaluable to Integreon’s growth and brand position in the market,” added Rohan Rai, Partner at EagleTree Capital. About Integreon Integreon is the trusted, global provider of creative, business, and legal outsourced services to corporations and law firms seeking to expand their capabilities and transform their performance. The company’s 3,500+ professionals provide expert support across a range of managed services—from creative design, content delivery and administrative support to legal and compliance. With global delivery centers on three continents, Integreon delivers round-the-clock service in 50+ languages and is deeply committed to client success, consistently delivering innovative, tech-enabled solutions that improve agility and efficiency to drive business performance. Integreon is owned by EagleTree Capital, a leading New York-based middle-market private equity firm with over $5 billion of assets under management. About EagleTree Capital EagleTree Capital is a leading New York-based middle-market private equity firm, with over $5 billion of assets under management, that has completed over 40 private equity investments and over 80 add-on transactions over the past 20+ years. EagleTree primarily invests in North America in the following sectors: media and business services, consumer, and water and specialty industrial. For more information, visit www.eagletree.com or find EagleTree on LinkedIn.
Keeping Pace with Third Party Subpoena and Law Enforcement Requests
What you should look for in a strategic partner Many organizations face a mounting backlog of third-party subpoenas, law enforcement, and other information requests with no end in sight. Those most heavily impacted have incoming volumes averaging 100 or more per day. Noncompliance can result in motions to compel, sanctions or worse – unnecessary legal proceedings as a named party. With the sheer amount of data and data types managed today, companies tasked with responding can easily find themselves underwater if they do not have an efficient response process. Whether you are starting or are well into your due diligence, there are several areas you need to consider before you procure a strategic partner and put a solution in place.
6 Tips For Document Review Projects Using Alt Legal Services
Despite the strides the e-discovery industry has made to decrease the number of documents that have to be reviewed through early case assessment, machine learning and even information governance, document reviews continue to be one of the most expensive line items for litigation. Even when using workflows that use machine learning technology such as continuous active learning that reduce the number of documents that must be reviewed, some subset of the data still has to be reviewed by a team of lawyers or paralegals. Clients are requiring their law firms to work with an alternative legal service provider, or ALSP, because of the cost savings and efficiency gains. Here are some tips for law firm associates who are leading document review projects supported by an ALSP.
Law Enforcement Compliance
Process and analyze information requests from U.S. and international law enforcement agencies pertaining to user data involved in criminal investigations. Countries supported include: United States, United Kingdom, Germany, France, Spain, Italy, India Solution also includes determining if the law enforcement request is valid under al and foreign laws, as well as client company policies and: Support outside of normal business hours Foreign-language review Triage and production of incoming law enforcement requests
Third-Party Subpoena Compliance
Client Fortune 100 Insurance Company Challenge Consistent growth in third-party subpoena volumes adding to an existing backlog of requests. Goals Review current staffing, response process, and technology while improving overall speed and quality. Create a process that keeps the response backlog between 60-90 days. Solution Apply Six Sigma methodologies and third-party subpoena experience to revise and refine detailed workflows, address the current backlog, and implement a long-term solution to improve the overall speed and efficiency of the subpoena response process Results All client goals met. Working with Integreon’s Mumbai, India team for additional cost savings, Integreon assumed responsibility for the highest volume, least complex subpoena types and full end-to-end (triage, review, production) processing. Fully eliminated the subpoena backlog, established response times within the client’s desired targets, and ensured the response backlog did not exceed 60-90 days. Over a three-year period, Integreon assumed subpoena response tasks for Workers Comp and other categories of insurance, as well as administrative and A/R support tasks. The Integreon team has expanded from 18 to 25 resources across all tasks and has maintained average QC results in the 95-98% range Read the case study
Integreon Launches Breakthrough Cyber Incident Response Offering with Development of AI-Based Review
Cyber Incident Response Innovations Deliver Significant Efficiency and Time Savings February 8, 2023 – (FARGO AND LONDON) Integreon, a trusted worldwide provider of tech-enabled legal and business outsourced services, announced today the development of CyberHawk-AI, an advanced automated technology that utilizes artificial intelligence (AI) to streamline the process of extracting and analyzing sensitive data following cyber breaches. This industry-first technology will be integrated into their cyber response workflow to significantly reduce the manual effort in preparation for breach notification. Integreon’s CyberHawk-AI is a machine learning-based BoT designed to expedite the review process for potentially compromised data while improving accuracy and overall efficiency. This solution, developed by Integreon’s i-Lab technology enablement team, learns and subsequently identifies patterns of frequently compromised information. The BoT quickly highlights these patterns and automates the first-pass review of documents to identify personally identifiable information. Automated first-pass review, followed by next-level review and quality checks conducted by cyber review experts, allows Integreon to reduce turnaround times while ensuring accuracy. This new software is the first technology in the cyber incident response space to utilize machine learning, human-in-the-loop (HITL), and a reinforced training module. “This groundbreaking technology helps Integreon better address our clients’ concerns and demands, advances the tech-enablement of our services, and drives greater innovation,” said Subroto Mukerji, Chief Executive Officer of Integreon. “As technology and our industry continue to evolve, we will lead the way and maintain the high quality of services that we are known for.” Integreon applies cyber-specific processes and best-in-breed technology to offer a true end-to-end cyber incident response (CIR) solution that spans data mining, review, consolidated entity list (CEL) preparation, notification preparation applying jurisdictional requirements, and breach notification. About Integreon Integreon is the trusted, global provider of creative, business, and legal outsourced services to corporations and law firms seeking to expand their capabilities and transform their performance. The company’s 3,500+ professionals provide expert support across a range of managed services—from creative design, content delivery, and administrative support to legal and compliance. With global delivery centers on three continents, Integreon delivers round-the-clock service in 50+ languages and is deeply committed to client success, consistently delivering innovative, tech-enabled solutions that improve agility and efficiency to drive business performance. Integreon is owned by EagleTree Capital, a leading New York-based private equity firm that has invested approximately $2.7 billion of equity capital since inception. For more information about Integreon’s extensive range of services, email [email protected], visit www.integreon.com, and follow Integreon on LinkedIn, Twitter and Facebook.