Key Takeaways
Tech agnosticism means caring deeply about client outcomes and choosing the right tools for each case.
AI innovation works best when paired with human expertise to deliver document review that is efficient, accurate, and defensible.
Smart, adaptable workflows maximize ROI by integrating seamlessly with clients’ existing technology.
It’s easy to claim to be “technology and AI experts”, “client centric” and “solutions driven”. It’s a different matter to proactively and systematically scan the market to analyse, test and score technology and AI solutions to help clients objectively cut through the noise. Integreon’s Litigation Innovation Committee does the analysis as well as shares market scan findings with legal teams in corporate legal departments and law firms, talking to them about what they really need, what their true end goal is in terms of technology/AI adoption and designing best fit workflows.
One might say we act as sherpas, helping clients safely on their journey to their chosen destination. Not everyone wants or needs to summit the AI adoption mountain as every solution should be tailored to a client’s portfolio of matters, data and budget.
Why Smart, Adaptable Workflows Are Critical
Many document review service providers claim to have it all thanks to their end-to-end capabilities. However, technology does have its limitations and is only as good as the process and workflow around it. Document review is a niche skill that requires specialization and a well-defined approach. The real value a document review service provider can bring is the experience and expertise to develop smart workflows. A technology agile review provider, like Integreon, starts with client needs – case strategy, timelines, preferred or existing technology stack and builds the review process around them.
Agility enables adaptability to optimise the review process without forcing unnecessary changes or expenses and allows a technology agile document review provider like Integreon to:
- Integrate directly into current workflows and platforms
- Leverage advanced analytics, machine learning and genAI within the chosen system
- Recommend technology when it is the right fit, not because we sell it. Integreon can identify when an alternative platform may save time or improve accuracy, based on objective criteria and oversee a smooth transition, if needed
- Maximise the ROI on your current technology investments
Integreon’s approach is simple, we meet clients where they are, adapt to what they already use, and bring the right combination of people, process and technology to deliver results. No unnecessary change. No platform mandates. Just review done the smart way.
Isn’t Document Review becoming extinct with AI?
Technology isn’t fully automating document review, despite what the headlines say on LinkedIn or the latest conference keynote. Of course, the evolution of reliable, genAI enabled technology changes how things are done. Parts of the process can now be automated which increases efficiency and reduces costs. However, a human in the loop approach is fundamental for the success and defensibility of any AI enabled document review workflow.
Any model must be trained through human input and suggested rankings or coding calibrated against human decisions (for example, through running iterations and refining prompts). Outputs must be validated by humans if it is to be defensible. Human judgement is at the core of all defensible AI enabled workflows.
For optimal results, the humans in the loop should be cross functional specialists in AI, technology, process optimization and document review best practices. The value we bring at Integreon is proportionate defensibility – cost efficient, scalable solutions designed and implemented by those cross functional specialists. We are not tethered to a specific technology or workflow.
By partnering with an agile document review specialist, the delivery model and review process can be adapted to case specific needs, with document review best practices at the forefront of workflow design and implementation. This flexibility ensures never being locked into a one-size-fits-all solution.
Learn more about how we help global businesses like yours with tech-agnostic document review.