PowerPoint Support at Scale for a Large Consulting Firm
Client
Global management consulting firm.
Challenge
Diversifying, expanding, and improving third-party support for PowerPoint and presentation design.
Solution
After a rigorous due diligence process involving multiple prospective vendors, the firm selected Integreon as their preferred partner due to our proven ability to scale operations, innovate through technology, and deliver consistent, high-quality work.
Integreon initially launched a customized pilot program in 2012, starting with five dedicated offshore resources focused on PowerPoint support.
A twelve-year partnership marked by growth, innovation, and trust.
Over the next decade, the program dramatically expanded in volume of work, scope of work, and number of resources.
- Project volume increased by 41x from 2012 to 2024.
- Direct integration into the firm’s workflow enabled seamless intake for consultant requests and rapid turnaround of high-quality deliverables.
- Development of a central reference library of 2,000+ slide layouts and automated project design tools built to reduce manual effort and improve consistency.
- Dedicated support resources grew over 250x, spanning global delivery centers in Mexico, India, the Philippines and the U.S.
- Implementation of innovative AI-enabled technology:
- Real-time design assistance tools
- AI-based PowerPoint add-in
- Automated project scheduling
- Standardized estimation tools across sites
Integreon’s robust analytics and project tracking systems bolstered the success and growth of the program, giving full visibility into performance results and enabling the data driven decision to expand the program company-wide.
Results
Takeaway
Integreon’s ability to understand client needs, scale operations globally, and consistently deliver high quality, tech-enabled support, empowered our client to provide exceptional support services to their consultants and case teams worldwide.
From a modest pilot to a global powerhouse, this client journey exemplifies how strategic partnership and innovation can transform business support at scale.