Webinar: Taming the Beast – Modern Data in eDiscovery.
Navigating MS Teams, Slack, Chat…and whatever comes next! Taming the Beast MODERN DATA IN EDISCOVERY I Live on October 12, 2023 I Register Now » In partnership with Overview: Let’s talk about the Elephant in the Room! With the growing requirement to include all forms of communication in the discovery process, the sheer volume of data from a myriad of new and emerging sources requires a new set of tools and processes. So, how do you ‘tame’ modern data? In this one-hour webinar, hear from those who are in the trenches and at the forefront of moving from traditional document review workflows to a more agile review approach, significantly accelerating the review process via near native review and other contemporary techniques. Learn how to leverage the right technology and expertise to transform months of review into just weeks or even days, ensuring a streamlined and efficient discovery process. Register Now [contact-form-7 id=”5180f77″ title=”Cloud9 Webinar Registration Form”] Guest Speakers: Louis Brucculeri EVP and General Counsel Intrado Corporation (formerly West Corp.) Louis Brucculeri is Executive Vice President and General Counsel of West Corp. He joined West in November 2017, bringing over 25 years of legal experience and 30 years of experience in computing, communications and software technologies. During his legal career, Lou was honored to be appointed in advisor roles to several federal courts in many different cases. He has worked with technology innovators such as Intel, Apple, ServiceNow, Polycom, McAfee and ZTE. Earlier in his career, Lou also served in senior in-house roles with Compaq and seminal internet innovators Alta Vista and Zip2. He has been honored by multiple national publications for his exceptional legal work, especially in the area of intellectual property law. Melina Efstathiou Head of Litigation Technology Eversheds Sutherland Melina is acting Head of Litigation Technology of Eversheds Sutherland since August 2019 and brings with her over 12 years’ experience in the legal technology sector. Her remit includes building on the firm’s existing suite of technology solutions for disputes and investigations work. A recognised Leader in legal technology and an eDiscovery Subject Matter Expert, she has been passionately leading the Litigation Technology Team handling complex litigation, arbitration and competition cases and high profile highly sensitive Public Inquiries. Melina’s teams deliver solutions on eDiscovery, Trial Preparation, electronic bundling, case management and document automation. Melina most recently worked at Relativity where she was Senior Customer Success Manager with responsibility for client on-boarding, integration and successful adoption of Relativity’s technology in traditional and alternative use cases. Melina is a qualified lawyer, and before moving into legal technology spent eight years practising law, specialising in financial crime and complex fraud investigations. Moderators: Clare Chalkley VP of Litigation Services Integreon Based in Integreon’s London office Clare works with clients to design and implement highly efficient and cost-effective litigation processes that include flexible and scalable resourcing models, document review services and utilize leading-edge technologies including artificial intelligence (AI) systems. Clare has vast experience advising on a myriad of issues and disciplines such as data collection and preservation approaches and early case assessment and review strategies, with an emphasis on predictive coding and advanced analytics. Rick Clark VP of Strategic Partnerships CloudNine With over 20 years in forensics and legal eDiscovery, Mr. Clark has continually focused on innovation and education. He is the co-founder of The Master’s Conference, Wave Software and ESI Analyst (now a part of CloudNine.) His career has been focused on building educational conferences, software platforms, and tech product launches (product director, marketing and business development) as technology needs to continually align with growing volumes and types of data impacting investigations and discovery. About Integreon Integreon is the trusted, global provider of creative, business, and legal outsourced services to corporations and law firms seeking to expand their capabilities and transform their performance. The company’s 3,500+ professionals provide expert support across a range of managed services—from creative design, content delivery and administrative support to legal and compliance. With global delivery centers on three continents, Integreon delivers round-the-clock service in 50+ languages and is deeply committed to client success, consistently delivering innovative, tech-enabled solutions that improve agility and efficiency to drive business performance. Integreon is owned by EagleTree Capital, a leading New York-based private equity firm that has invested approximately $2.7 billion of equity capital since inception. About CloudNine CloudNine is an on-premise and SaaS software company. We offer the flagship CloudNine Review and CloudNine Analyst SaaS-based eDiscovery platforms with self-service processing, analysis, review, and production for both traditional and modern data. CloudNine is the eDiscovery pioneer behind CloudNine LAW, CloudNine Concordance and the industry standard .DAT file type. We empower legal, information technology, and business professionals with eDiscovery automation software and professional services that simplify litigation, investigations, and audits for law firms and corporations, and have been highlighted by industry experts in reports, reviews, and surveys including G2, Gartner, 451 Research, GigaOm, TechMag, Corporate Counsel Magazine, the New York Journal, and Texas Lawyer.
Navigating the World of Marketing Operations: Mastering Metrics
In today’s fast-paced, data-driven marketing landscape, success depends on a deep understanding of the numbers. Marketing operations teams play a crucial role in managing and analyzing metrics to drive effective decision-making, optimize campaigns, achieve business goals, and demonstrate value to justify spend. In this blog, Integreon will explore how marketing operations professionals can put in place and leverage metrics to increase productivity and results. Establish Clear Objectives Marketing operations teams begin by aligning with stakeholders to establish clear objectives and key performance indicators (KPIs). Goal definition must be done at the corporate and service line levels. By understanding the organization-wide objectives, marketing operations can identify the metrics that matter most and ensure their efforts are focused on driving desired outcomes. It will also create a greater sense of partnership and shared responsibility. Selecting Relevant Metrics The key to effective metric management is selecting metrics that provide actionable insights. Marketing operations professionals carefully evaluate which metrics align with the established objectives and provide meaningful information. These may include lead generation metrics, conversion rates, customer acquisition costs, return on investment (ROI), customer lifetime value (CLTV), and more. Implementing Data-Driven Tools and Systems To streamline metric management, marketing operations teams rely on various advanced tools and systems. These tools enable data collection, organization, and analysis, providing real-time insights into marketing performance. From customer relationship management (CRM) platforms to marketing automation systems and data analytics tools, these technologies empower marketers to measure and track their metrics effectively. Establishing Data Governance and Quality Control Accurate and reliable data is the foundation of successful metric management. Marketing operations professionals ensure the integrity of their metrics by implementing data governance practices. This involves setting up data validation processes, maintaining data hygiene, and conducting regular audits to identify and resolve any inconsistencies or inaccuracies. Creating Dashboards and Reporting Marketing operations teams create comprehensive dashboards and reports to communicate and monitor metrics effectively. These visual representations give stakeholders a holistic view of marketing performance, allowing for data-driven decision-making. Dashboards can include critical metrics, trend analysis, benchmark comparisons, and other relevant information, providing actionable insights at a glance. Analyzing and Iterating Successful marketing operations teams continuously analyze metrics to identify patterns, trends, and areas for improvement. They leverage data analysis techniques like segmentation and cohort analysis to gain deeper insights into audience behavior, campaign effectiveness, and customer journeys. Based on these findings, they iterate on marketing strategies, refine campaigns, and optimize resource allocation to maximize results. Collaboration and Alignment Effective metric management requires collaboration and alignment across different teams within the organization. Marketing operations professionals collaborate with marketing teams, sales, finance, and other stakeholders to ensure metrics are understood, shared, and acted upon. Regular communication and cross-functional alignment enable a holistic view of marketing performance and facilitate data-driven decision-making at all levels. Staying Agile and Adaptable The marketing landscape is ever-evolving, and marketing operations teams must stay agile and adaptable in their approach to metric management. They stay updated with industry trends, new measurement techniques, and emerging technologies to ensure they have the tools and knowledge to navigate the changing marketing landscape effectively. Finding the Right Partner Implementing, managing, and ultimately getting the most out of your metrics program is not a simple overnight task. Without the right experience and skillsets, time, budget, and opportunities can be lost. Many choose to work with a third party with domain expertise to help marketing departments achieve their metrics goals. And as important as the planning, an outsourced provider can also be a valuable partner in curating and analyzing the data and supporting informed strategic direction and changes. The bottom line is, don’t go it alone. Transform Your Marketing Operations with Integreon Integreon brings tech-enabled processes and a team of tenured researchers to consistently deliver the insights you need to grow and protect your business. Based on the way you like to work and your specific needs, results are packaged for ease of use and clarity. Integreon works with clients across a wide range of sectors and industries to collect data, identify and track KPIs, and generate valuable insights. Our clients range from law firms to investment banks and financial institutions to large, diversified conglomerates. Integreon’s team of sector specialists ensures that no industry-specific nuance is missed. Learn more about Integreon’s Business Intelligence and Research services here: https://www.integreon.com/what-we-do/creative-and-business-solutions/business-intelligence-and-research/
5 Ways to Improve Subpoena and Law Enforcement Request processing
Move from Reactive to Proactive Organizations that receive, process, and respond to large volumes of 3rd-party subpoenas and law enforcement requests often are challenged by not having an established end-to-end workflow and controls-based approach. Here are five tips to consider when developing or assessing your subpoena and Law Enforcement Request processing strategy:
CLM Effectiveness Assessment Survey
Integreon invites you to take the CLM Effectiveness Assessment Survey. By taking our short (and anonymous) survey you can get an immediate assessment outline with recommendations for maximizing your CLM system and investment. Share your experience with CLM implementation and, in return, get valuable suggestions and insights on how to start or continue your path to CLM success.
Global Impact: Exploring Business Continuity and Growth with Offshoring Strategies
In the current landscape of heightened customer expectations and fierce industry competition, law firms find themselves needing to exceed traditional service delivery norms. The need to go above and beyond in meeting client demands is more pronounced than ever and executive leaders must strategically assess avenues for enhancing firm efficiency and maintaining a competitive edge. One such strategy that merits consideration is offshoring. By strategically offshoring certain aspects of legal processes, firms can not only optimize operational efficiency but also bolster their overall profitability. This approach enables law firms to navigate the balance between providing high-quality legal services and meeting the evolving demands of their clients in an increasingly dynamic and competitive market. The Mechanics of Offshoring Internal offshoring Some firms choose to establish outside of their headquarters or main locations, their own teams of resources. These “captive resources” can run full-fledged operations, such as: Legal word processing Administrative support Finance and accounting support IT support Customer service Over the years, some countries have become prominent offshoring choices due to offering lower cost access to skilled and unskilled resources. Outsourcing to a third-party provider The more traditional outsourcing model involves contracting with a third-party vendor specializing in specific areas and functions such as legal, HR, production graphics/marketing operations, IT, and administrative support. Outsourced legal services, often delivered by Alternative Legal Services Providers or ALSPs offering services such as: Document review Compliance services Contract management Legal document processing Many ALSPs establish global delivery centers to cater to different geographies, and often feature a 24/7 operating model with clear handover procedures to maintain service quality. READ FULL WHITEPAPER
Unlocking the Power of Early Case Assessment Workflows
Time and resources are precious commodities. Litigators are constantly searching for strategies to streamline the process, reduce costs, and eliminate distractions from their core mission of advocacy. One such approach is to ensure the implementation of effective Early Case Assessment (ECA) workflows. What is Early Case Assessment (ECA)? ECA is the practice of evaluating data prior to starting a full-fledged document review. The goal of ECA is to identify two buckets of data. The first bucket is the non-relevant data which can include “junk” email, Teams/Slack channels that do not contain relevant messages, email domains unlikely to be responsive, etc. The second bucket is the data likely to be relevant using conversation analysis, search term sampling, “heat maps”, etc. By leveraging advanced technology and a systematic approach, ECA workflows enable litigators to gain a comprehensive understanding of the merits of the case immediately without needing to sift through non-relevant information. Below, we outline the value of ECA workflows. How does an ECA workflow help save money, create greater review efficiency, and empower litigators? Working with the review protocol and utilizing search terms, data sampling, domain analyzation, and email threading, Integreon’s advanced review team identifies non-relevant documents to eliminate from review. In matters with chat/text data, the team utilizes technology solutions designed with this data in mind to isolate the proper Teams and Slack channels, isolate appropriate custodians, and identify conversations via pre-defined time periods to best see the context behind the conversations. Only relevant data is promoted to review. What does the search hit report actually mean? Our team will focus on the searches with large amounts of hits and those with small hit counts to determine if we can better cull the data with search combinations, proximity searching, additional keywords, keywords that are overinclusive, etc. Benefits of Implementing ECA Workflows Comprehensive and Immediate Case Evaluation: An ECA workflow empowers legal teams to conduct a thorough evaluation of the case from the very beginning. By utilizing cutting-edge data analysis and predictive modeling tools, attorneys can quickly identify key information, potential risks, and opportunities for successful resolution. This early assessment allows for the development of effective litigation strategies, weigh the merits of early settlement, and helps set realistic expectations for clients, avoiding unnecessary delays and surprises. Cost and Time Savings: Litigation is notorious for its exorbitant costs and lengthy timelines. ECA workflows help mitigate these challenges by streamlining the discovery process. With advanced search and data analytics technologies, legal teams can efficiently sift through vast volumes of electronic documents, identify relevant information, and discard irrelevant or duplicative data. This targeted approach not only saves substantial time and effort but also significantly reduces expenses associated with document review, storage, and production. Risk Mitigation: ECA workflows enable attorneys to identify potential pitfalls early on, allowing for the development of appropriate risk management strategies. By analyzing key documents, assessing the strengths and weaknesses of the case, and leveraging data-driven insights, legal professionals can make informed decisions, strategize settlement negotiations, or opt for alternative dispute resolution methods when appropriate. This proactive approach minimizes surprises during deposition and trial and increases the likelihood of favorable outcomes. Collaboration and Team Efficiency: ECA workflows foster collaboration among legal teams, enabling seamless communication and knowledge sharing. By implementing cloud-based platforms and collaborative tools, attorneys can work together on a centralized platform, sharing insights, case updates, and key documents in real-time. This collaborative environment boosts team efficiency, enhances the exchange of ideas, and improves overall case management, ultimately leading to better client representation. Enhancing Litigation Strategy: The early insights gained through ECA workflows provide attorneys with a strategic advantage. By understanding the strengths and weaknesses of their case, legal teams can refine their litigation strategy, identify critical witnesses, and pinpoint potential weak spots in the opposing party’s argument. This data-driven approach equips attorneys with valuable information, enabling them to build a strong case, anticipate counterarguments, and adapt their approach as needed. Why Use Integreon for ECA? Legal matters are seeing very large data sizes and a proliferation of new data types like text messages, Teams data, Slack, WhatsApp, etc. Legal technology is available to collect, process, and cull these data types, but there are best practices still to be implemented to limit the amount of data hosted and reviewed for each legal matter. As one of the longest-tenured alternative legal services providers focused exclusively on managed document review, Integreon has decades of experience both implementing workflows and performing reviews for corporate and law firm clients. Our well-honed processes, dedicated review teams, and proprietary techniques enable expert culling of datasets down to only those documents that require attorney review in any processing or hosting platform. And we can achieve these results at a fraction of the cost of traditional methods. All work is defensible, repeatable, and supported by Integreon’s experts. Doug Austin at eDiscovery Today has created this infographic which shows the amount of data being created today. With 241.2 million emails created every minute, how can we possibly limit the costs associated with document review? As a managed document review provider, why would Integreon want to limit the amount of data to review? A key differentiator of working with Integreon is our knowledge of legal technology, analytics, and key workflows used to cull these data amounts. Our goal is never to look at every document collected. Our goal is to put our knowledge of analytics and predictive coding to work to find the most important documents as early as possible. In Summary Early case assessment workflows have emerged as a game-changer in the field of investigations and litigation. By harnessing the power of advanced technology and a systematic approach to case evaluation, Integreon helps legal professionals gain a comprehensive understanding of their cases, save time and costs, mitigate risks, enhance collaboration, and refine their litigation strategies. The value of ECA workflows cannot be overstated, as they enable attorneys to make informed decisions and achieve favorable outcomes for their clients. Embracing these innovative workflows is not only
Navigating The Immigration Administration Journey
Across industry sectors, U.S. companies are pursuing a global talent recruitment strategy to fill critical skills gaps. At the same time, human resources (HR), legal departments, and law firms are seeing high attrition rates among paralegals and attorneys with expertise in immigration matters. This dual challenge creates a major administrative headache for HR teams struggling to navigate the complex immigration journey for international recruits. Outsourcing immigration employment tasks to a corporate law firm or accounting firm can be cost-prohibitive — and few firms have the specialized resources and infrastructure to handle large volumes of visa applications, petitions, mail documents, and other immigration-related activities. Turning it over to an outsourced service provider can be a far more cost-effective option — potentially reducing immigration administrative costs by up to 40%. However, service providers are not all equal when it comes to immigration.
“Interview with ChatGPT” – A discussion of legal use cases with the source itself
I “interviewed” ChatGPT and it answered all my questions! Yes, it’s true. I interviewed ChatGPT to find out, among other issues, the actual effect of AI on legal use cases.1 To be clear, ChatGPT is not a person, as you very likely know! It is “a natural language processing tool driven by AI technology that allows you to have human-like conversations and much more with the chatbot. The language model can answer questions and assist you with tasks, such as composing emails, essays, and code.”2 And chatbot is “a software application that aims to mimic human conversation through text or voice interactions, typically online.” 3 The legal community is racing to take advantage of the best use cases to produce efficiencies using generative artificial intelligence (GenAI). 4 So, during my interview, I explored the emerging legal use cases with the source itself, the free public ChatGPT application. For this article, I have attributed all content to the publicly available ChatGPT application by taking direct quotes from the tool’s responses with zero embellishment — edited only for brevity. Comments contributed by me appear under my name exclusively. Any of you who have tried ChatGPT will quickly recognize that the “questions” presented in this article are crafted in a conversational “interview” style. The actual queries used with ChatGPT are, by necessity, often stilted and iterative and make for far less entertaining reading.