CSR Report 2025
Our 2025 CSR Report highlights our unwavering commitment to the communities and charities that improve the lives of many people worldwide. For over 25 years, Integreon has prided itself on initiatives focusing on three key pillars: Education, Healthcare, and the Environment. To learn more about our global CSR efforts, read the full report below: Read the full report
Best Practices for Cyber Incident Prevention for Law Firms
This is Part 1 of a 2-part series titled The Complete Guide to Reducing Cyber Incident Response Costs in the Legal Industry. Download the guide here. In our global, digital-first economy, cyberattacks are no longer isolated incidents targeting large organizations. They are a very real threat to businesses of all types and sizes, and law firms are a common target of cyber criminals. It is not difficult to see why law firms are often targets of cyber crime. The information collected by firms – from trade secrets, intellectual property, merger, and acquisition details to personally identifiable information and attorney-client privileged data – is particularly attractive to cyber criminals. The American Bar Association (ABA) reports that 42% of law firms with 100 or more employees have experienced a data breach. What often gets underestimated is the cost of recovering from a cyber attack. A recent IBM report found the global average cost of a data breach in 2024 was $4.8 million – a 10% increase over last year and the highest total ever. How can law firms better safeguard their data and fortify their systems to help prevent cyber attacks from occurring? There are three primary areas law firms can focus on to safeguard against cyber threats. 1. Firmwide Best Practices Creating clear policies for employees and contractors to follow when using communications is one step to take. Many law firms are doing this. As of 2024, law firms with policies in place to govern employee behavior was as follows: 55% – Email use 51% – Internet use 50% – Computer acceptable use 50% – Remote access 44% – Social media Source: ABA There are several technical ways to strengthen your firm’s defense against threats. Control network access by establishing clear permissions and limiting entry points to critical systems. The security boundary should be as small and as controlled as practical to minimize the attack surface available to hackers. Set up firewalls to act as a first line of defense that can block unauthorized access and help monitor incoming and outgoing traffic. Use multifactor authentication (MFA) to add an extra layer of protection. This requires users to validate their identity through a second source, such as a code or biometric scan. (While a free service, the ABA reports only 54% of firms have MFA in use.) Apply network segmentation to enhance security by dividing the network into smaller sections, helping to contain potential breaches and minimize damage. Put active threat intelligence and regular vulnerability testing into place. 2. Employee Best Practices According to Verizon’s 2025 Data Breach Investigations Report, 68% of all breaches involve human error, from phishing clicks to misconfigured security settings. Employees must be educated in how to maintain good digital hygiene. Integreon’s Chief Technology Officer, John Wei, agrees. “Defending against cyber threats requires a highly collaborative approach, involving not just a select few cybersecurity professionals, but everyone across the organization,” says Wie. Here are just a few important habits that should be included in your new hire onboarding and ongoing employee education efforts. Avoid reusing passwords across multiple accounts to minimize the risk of unauthorized access. Limit device access to only trusted individuals. Sharing devices with others can expose sensitive information. Use only secure Wi-Fi networks to help prevent potential security breaches and unauthorized access to personal and other data. Report any suspicious email activity, as phishing emails can be extremely sophisticated. According to an FBI report, cybercriminals stole approximately $2.9 billion through business email compromise (BEC) frauds, with law firms among the most common targets. Read Here 3. Detection and Response Automation Best Practices Detection and response automation is revolutionizing how firms address cybersecurity threats. In fact, according to IBM, AI-driven security automation saves companies $2.2 million per breach by cutting response times and improving containment. Security Information and Event Management (SIEM) platforms can monitor and analyze log data from various systems. These systems detect suspicious activity in real time and allow teams to quickly mitigate risks. Automated incident response tools take this a step further by eliminating the delays that come with manual intervention. If a threat is detected, these tools can immediately isolate compromised systems, block malicious traffic, or trigger other predefined actions to contain and neutralize the risk. Machine learning-based security solutions further enhance detection capabilities, leveraging AI to identify advanced threats and anomalies. These systems learn over time, adapting to the normal behavior of a network and flagging deviations that could indicate a breach. In the second blog of this two-part series, we will discuss how to control cyber incident costs once a cyber attacks has occurred. Read the full guide here What’s included: Best practices: Cyber Incident Preventions Controlling Cyber Incident Response Costs Download the guide
Consero Legal Operations Forum
Leesburg, Virginia – July 14-16, 2025 This two-day event includes active panel discussions and breakout sessions, and is designed for legal operations professionals interested in leveraging new practices and tools to stay competitive and lead transformative change. Integreon’s Diane Homolak will facilitate a panel discussion with Audrey F.-Elliott, Twilio; Rachel P., Amrize and Megan Wayman, Savage on “Legal Operations in M&A: Steering Through Complexity.” Event Details
The L Suite Legal Ops x GC Offsite
Sonoma California – July 15-17, 2025 Legal leaders today must be more than legal experts, they must be systems thinkers, culture builders, and strategic operators. This exclusive Offsite will celebrate the legal professionals who are not just adapting to business demands, but shaping them. You’ll explore how legal ops and GC-operators are accelerating innovation, embedding agility, and becoming essential change agents across their organizations. Whether you’re launching a new initiative, driving AI adoption, or optimizing for speed and scale, this Offsite will equip you with strategies to amplify your influence and drive action. You’ll hear from bold thinkers and operators making high-impact decisions every day. Join us for 3 days in sunny Sonoma and help ignite what’s next for legal leadership and operations. Join the Waitlist
On-Demand Webinar: Legal Ops: Top Challenges and KPIs
In this hour-long webinar produced by the Blickstein Group, contracts solutions experts, including Diane Homolak, VP, Technology Solutions at Integreon, discuss how legal ops can best take advantage of disruptive technologies to improve operations and save time and cost. Learn more about Integreon’s Contracts Solutions here. Watch now
Coloring Inside the Lines: Marketing Boldly While Remaining Compliant
Join us and our partner, the Financial Communications Society (FCS), on Wednesday, July 23, for a free virtual event on how to foster creativity and new ideas while staying inside regulatory boundaries. Whether you are a marketing executive, compliance officer or communications strategist, this webinar will uncover insights and strategies to help you navigate the ins and outs of financial marketing with confidence and creativity. The panel will bring together senior leaders from both marketing and compliance at top financial institutions to discuss and share real-world strategies, success stories, and lessons learned. Register Now Our panelists include: Mari Lee, SVP – Data, Digital Global Marketing, Bank of America Keye Chang, Compliance Manager, Invesco Catherine Ostheimer, Vice President of Marketing, Integreon additional panelist to be announced Register now to join us for an engaging conversation and learn how cross-functional collaboration, smart processes, and the right tools can unlock creativity, without compromising on compliance.
Can clients trust content made by machines?
Emily Watkins talks with Ross Hunter about finding the right balance between AI, automation and authenticity in financial services marketing.
Integreon’s CyberHawk-AI Recognized for Artificial Intelligence Innovation in 2025 AI Breakthrough Awards Program
Prestigious International Annual Awards Program Honors Standout AI Companies & Solutions LOS ANGELES, CA – June 25, 2025 – AI Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies and products in the global Artificial Intelligence (AI) market, today announced that Integreon, a leading global provider of tech-enabled legal, creative, and business solutions, has been selected as winner of the “IDP (Intelligent Document Processing) Solution of the Year” award in the 8th annual AI Breakthrough Awards program. The award recognizes the groundbreaking innovation of Integreon’s CyberHawk-AI solution. Designed to transform the traditionally manual, error-prone data mining process associated with Cyber Incident Response (CIR), CyberHawk-AI delivers a powerful combination of speed, scalability, and contextual precision and sets a new standard for AI in incident response operations. Enabled by CyberHawk-AI, Integreon offers a comprehensive data mining and review solution that combines tech-enabled processes, experienced resources, and a scalable delivery platform to handle large, complex projects. Purpose-built for agility, scale, and precision, CyberHawk-AI combines fine-tuned Large Language Models (LLMs) with domain-specific machine learning to deliver rapid, contextual document processing – no matter the format or complexity. Whether it’s extracting PII/PHI from PDFs, mapping entity relationships in emails, or parsing XML files, CyberHawk-AI adapts to structured and unstructured data with minimal retraining. LLM-powered document understanding allows CyberHawk-AI to accurately extract and contextualize sensitive data across diverse formats without relying on rigid templates. New data points and regulatory changes can be incorporated, supporting adaptation to evolving threats and compliance requirements. Quantifiable outcomes include 80% reductions in turnaround time for initial reviews and 90%+ accuracy in PII/PHI data extraction. This tech-enabled process is combined with quality checks conducted by our team of subject matter experts. Teams leveraging CyberHawk-AI saw dramatic reduction in false positives and the ability to scale across industries and document types. “Rapid response and accuracy are non-negotiable in the high-stakes landscape of cyber incident response. CyberHawk-AI delivers on the promise of intelligent automation, grounded in real-world results and enterprise-grade reliability, ” said Subroto Mukerji, CEO of Integreon. “We’re grateful for this award from AI Breakthrough and take pride in knowing our solution proves that with the right combination of technology, oversight, and domain knowledge, AI technology can drive not just efficiency, but transformation.” The AI Breakthrough Awards shine a spotlight on the boldest innovators and most impactful technologies leading the charge in AI across a comprehensive set of categories, including Generative AI, Computer Vision, AIOps, Agentic AI, Robotics, Natural Language Processing, industry-specific AI applications and many more. This year’s program attracted more than 5,000 nominations from over 20 different countries throughout the world, underscoring the explosive growth and global importance of AI as a defining technology of the 21st century. “CyberHawk-AI is not just a processing engine, it’s an intelligent partner in CIR, capable of adapting to any client, regulation, or threat vector,” said Steve Johansson, managing director, AI Breakthrough. “Integreon applies LLMs strategically. By transforming the traditionally manual, error-prone CIR process, CyberHawk-AI delivers a powerful combination of speed, scalability, and contextual precision and sets a new standard for AI in incident response operations. We’re pleased to award Integreon with ‘IDP Solution of the Year!’” About AI Breakthrough Part of Tech Breakthrough, a leading market intelligence and recognition platform for global technology innovation and leadership, the AI Breakthrough Awards program is devoted to honoring excellence in Artificial Intelligence technologies, services, companies and products. The AI Breakthrough Awards provide public recognition for the achievements of AI companies and products in categories including Generative AI, Machine Learning, AI Platforms, Robotics, Business Intelligence, AI Hardware, Computer Vision and more. For more information visit AIBreakthroughAwards.com. Tech Breakthrough LLC does not endorse any vendor, product or service depicted in our recognition programs, and does not advise technology users to select only those vendors with award designations. Tech Breakthrough LLC recognition consists of the opinions of the Tech Breakthrough LLC organization and should not be construed as statements of fact. Tech Breakthrough LLC disclaims all warranties, expressed or implied, with respect to this recognition program, including any warranties of merchantability or fitness for a particular purpose. About Integreon Integreon is the trusted, global provider of legal, creative and business outsourced solutions to corporations and law firms seeking to expand their capabilities and transform their performance. The company’s 4,000+ professionals provide expert support across a range of managed services—from creative design, content delivery and administrative support to legal and compliance. With global delivery centers on three continents, Integreon delivers round-the-clock service in 70+ languages and is deeply committed to client success, consistently delivering innovative, tech-enabled solutions that improve agility and efficiency to drive business performance. Integreon is owned by EagleTree Capital, a leading New York-based middle-market private equity firm with over $5 billion of assets under management. For more information about Integreon’s range of services, email [email protected], visit www.integreon.com and follow Integreon at LinkedIn, Twitter and Facebook.