Third-Party Subpoena Compliance
Client Fortune 100 Insurance Company Challenge Consistent growth in third-party subpoena volumes adding to an existing backlog of requests. Goals Review current staffing, response process, and technology while improving overall speed and quality. Create a process that keeps the response backlog between 60-90 days. Solution Apply Six Sigma methodologies and third-party subpoena experience to revise and refine detailed workflows, address the current backlog, and implement a long-term solution to improve the overall speed and efficiency of the subpoena response process Results All client goals met. Working with Integreon’s Mumbai, India team for additional cost savings, Integreon assumed responsibility for the highest volume, least complex subpoena types and full end-to-end (triage, review, production) processing. Fully eliminated the subpoena backlog, established response times within the client’s desired targets, and ensured the response backlog did not exceed 60-90 days. Over a three-year period, Integreon assumed subpoena response tasks for Workers Comp and other categories of insurance, as well as administrative and A/R support tasks. The Integreon team has expanded from 18 to 25 resources across all tasks and has maintained average QC results in the 95-98% range Read the case study
Integreon Launches Breakthrough Cyber Incident Response Offering with Development of AI-Based Review
Cyber Incident Response Innovations Deliver Significant Efficiency and Time Savings February 8, 2023 – (FARGO AND LONDON) Integreon, a trusted worldwide provider of tech-enabled legal and business outsourced services, announced today the development of CyberHawk-AI, an advanced automated technology that utilizes artificial intelligence (AI) to streamline the process of extracting and analyzing sensitive data following cyber breaches. This industry-first technology will be integrated into their cyber response workflow to significantly reduce the manual effort in preparation for breach notification. Integreon’s CyberHawk-AI is a machine learning-based BoT designed to expedite the review process for potentially compromised data while improving accuracy and overall efficiency. This solution, developed by Integreon’s i-Lab technology enablement team, learns and subsequently identifies patterns of frequently compromised information. The BoT quickly highlights these patterns and automates the first-pass review of documents to identify personally identifiable information. Automated first-pass review, followed by next-level review and quality checks conducted by cyber review experts, allows Integreon to reduce turnaround times while ensuring accuracy. This new software is the first technology in the cyber incident response space to utilize machine learning, human-in-the-loop (HITL), and a reinforced training module. “This groundbreaking technology helps Integreon better address our clients’ concerns and demands, advances the tech-enablement of our services, and drives greater innovation,” said Subroto Mukerji, Chief Executive Officer of Integreon. “As technology and our industry continue to evolve, we will lead the way and maintain the high quality of services that we are known for.” Integreon applies cyber-specific processes and best-in-breed technology to offer a true end-to-end cyber incident response (CIR) solution that spans data mining, review, consolidated entity list (CEL) preparation, notification preparation applying jurisdictional requirements, and breach notification. About Integreon Integreon is the trusted, global provider of creative, business, and legal outsourced services to corporations and law firms seeking to expand their capabilities and transform their performance. The company’s 3,500+ professionals provide expert support across a range of managed services—from creative design, content delivery, and administrative support to legal and compliance. With global delivery centers on three continents, Integreon delivers round-the-clock service in 50+ languages and is deeply committed to client success, consistently delivering innovative, tech-enabled solutions that improve agility and efficiency to drive business performance. Integreon is owned by EagleTree Capital, a leading New York-based private equity firm that has invested approximately $2.7 billion of equity capital since inception. For more information about Integreon’s extensive range of services, email [email protected], visit www.integreon.com, and follow Integreon on LinkedIn, Twitter and Facebook.
Key elements of an efficient subpoena and law enforcement response process
Organizations that receive, process, and respond to large volumes of third-party subpoenas and law enforcement requests are often challenged by not having an established end-to-end workflow and controls-based approach. Here are key elements to consider when developing or assessing your subpoena and law enforcement request processing strategy: Streamline intake Your subpoena and law enforcement request intake process might begin with your registered agent. If you do not have a registered agent, are physically receiving process or other requests at multiple office locations or performing a lot of manual data entry of information, you are probably looking at an approach that is cumbersome, costly, and error prone.
Major shifts in legal support for 2023 and beyond
In an era filled with buzzwords and pivotal movements, industries face numerous challenges as they prepare for 2023 and beyond. We hear about supply chains and blockchains and the war on talent – each new issue bringing a new crossroads for organizational leadership. The legal industry is not immune. Those in the business of law may be focused on implementing tech stacks, preparing for a recession, or even retaining top-tier talent. All of which are valid focal points for the future, but there is one critical function on which all law firms should be focusing and moving to the top of the priority list –Legal. Support. Staff. To read the full article please click the button below:
Turning Pressure into Strategy
Faced with economic pressures and business uncertainties, many legal departments postpone strategic goals and rely on short-term tactical measures to weather the storm. But it does not have to be that way. Sylvain Magdinier explains how corporate legal teams can channel those pressures into strategic momentum.
Integreon’s New CEO On Tech Complementing Expertise
Law360 (November 30, 2022, 12:46 PM EST) — Alternative legal services provider Integreon introduced Subroto Mukerji as its new chief executive officer on Monday as the company is trying to grow in the crowded managed services market. Mukerji, a technology executive, is new to the legal profession. He was most recently president of the Americas for Rackspace Technology. Mukerji also spent 20 years at HPE Enterprise Services and its predecessor companies in leadership posts. Mukerji talked with Law360 Pulse about Integreon’s partnership strategy, his perspective on the legal industry’s technology adoption and how the company stands out among the competition. This interview has been edited for length and clarity.
Making Room on Your Plate for Higher Value Work and Initiatives
In-house legal departments have consistently been asked to do more with less, and 2023 will be no exception. This places an even greater emphasis on ensuring the right people are focused on the right projects. With 59% of corporate legal departments shifting work in-house and more than half grappling with how to disseminate the work, corporate legal needs to find ways to cost-effectively shift lower value work off their plates in order to focus on higher complexity issues and demands. In this year’s Association of Corporate Counsel State of Corporate Litigation survey, we also learned: 29% of in-house legal teams are working most closely with the CFO office over the CEO, COO, and Chief Compliance Officer 25% of legal matters cost over $200,000 Litigation matters last 1-2 years on average 48% of respondents pay more than $400/hour for outside counsel Legal teams are continuously under scrutiny to control costs, while mitigating risk. The question is, how can this be done when legal matters are not decreasing or becoming less expensive? One answer is to identify lower complexity work that is a drain of your team’s valuable time or too costly for outside counsel r and shift it to a more cost-effective approach. You can’t get a bigger plate, so here are some examples of where you can start to make room: Cleaning up of backlogs. Do you have piles of complaints, contracts, or other documents that need data extracted? Don’t pay hundreds of dollars an hour for this work. Instead, work with an Alternative Legal Solutions Provider (ALSP) such as Integreon. We can manage that work and complete it in a timely fashion for much less. Subpoena response. 52% of legal departments rarely or never use workflows or technology to manage third party subpoena response. Integreon has successfully partnered with insurance companies, technology companies, and e-commerce companies to build a process to respond to third party and law enforcement subpoenas for a fraction of the cost of your internal resources. We can even help recover fees where applicable. Document review. If your legal department is paying for outside counsel or technology providers to review documents for investigations or litigations, moving that work to an ALSP is an area where corporate legal departments can see immediate savings. At Integreon, we build a process specific to your matters with a dedicated team who not only reviews the documents, but consults on what they are seeing, what they are NOT seeing, and provides technology suggestions to increase efficiency. Witness preparation. Searching and tagging documents that have already been reviewed is a big expense. Integreon has built workflows to identify documents for deposition and witness binder preparation. Working closely with outside counsel, our team is able to do the heavy lifting of organizing the larger data set into targeted populations. By partnering smartly with your outside counsel and a trusted ALSP, you can stretch your legal spend much further. Please contact Integreon today to discuss a solution that fits your legal department.
Integreon Announces New Chief Executive Officer
Global Technology Services Leader Subroto Mukerji to fuel Integreon’s growth leveraging technology and innovation November 28, 2022 – (FARGO AND LONDON) – Integreon, a trusted worldwide provider of legal and business outsourced services, announced today that global technology services leader Subroto Mukerji has been appointed Chief Executive Officer. Integreon is majority owned by investment funds managed EagleTree Capital. As a veteran of the technology services industry, Subroto joins Integreon from Rackspace Technology, where he was most recently President of the Americas region, after previously serving as its Chief Operating Officer. Under Subroto’s leadership, Rackspace Technology emerged as one of the world’s leading managed cloud computing providers, having significantly expanded its global delivery footprint and having reported successive years of double-digit revenue growth. Prior to that, he spent 20 years in HPE Enterprise Services and its predecessor companies in a variety of client facing and delivery leadership roles. This culminated in being a part of the leadership team that integrated HPE Enterprise Services and CSC to form DXC Technology, thus creating a platform to help companies around the world run their mission-critical systems across public, private and hybrid clouds. “We are pleased to welcome Subroto, a seasoned senior executive with an excellent track record in growing technology enabled outsourced services businesses, to Integreon,” said Anup Bagaria, Co-Managing Partner at EagleTree Capital. “Subroto’s people-first leadership style combined with his passion for leveraging technology to improve client outcomes make him the ideal person to lead Integreon into its next phase of innovation and growth”, said Rohan Rai, Partner at EagleTree Capital, who served as Integreon’s Interim CEO. “As a result of its commitment to customer centricity and operational excellence, Integreon has become a trusted partner to several of the world’s largest corporations and most respected law firms, many of whom have been clients for well over a decade,” said Subroto. “I am excited to have the opportunity to partner with Integreon’s talented employees to build on such a solid foundation.” Subroto plans to further combine the expertise of Integreon’s 3,500+ people, working across a global network of delivery centers, with the company’s ongoing commitment to developing innovative technologydriven solutions to help anticipate and solve future client challenges. Integreon’s BEST team, which is Integreon’s center of excellence for innovation and automation, complements the company’s deep bench of subject matter experts, and often develops bespoke technology solutions to drive operational efficiencies for clients. Prior to his tenure at Rackspace Technology, Subroto was Vice President and General Manager at DXC Technology, a $25 billion publicly traded IT services company. Previously he held leadership positions at Hewlett-Packard, Digital GlobalSoft and Wipro. He holds a master’s degree in Management Studies from the Birla Institute of Technology and Science. About Integreon Integreon is the trusted, global provider of legal and business outsourced services to corporations and law firms seeking to expand their capabilities and transform their performance. Integreon’s 3,500+ professionals provide expert support across a range of managed services—from legal and compliance to creative design, content delivery and administrative support. With global delivery centers on three continents, Integreon delivers round-the-clock service in 50+ languages and is deeply committed to client success, consistently delivering innovative, tech-enabled solutions that improve agility and efficiency to drive business performance. For more information about Integreon’s range of services, visit www.integreon.com and follow Integreon at LinkedIn, Twitter and Facebook. About EagleTree Capital EagleTree Capital is a leading New York-based middle-market private equity firm that has completed over 40 private equity investments and over 80 add-on transactions over the past 20+ years. EagleTree primarily invests in North America in the following sectors: media and business services, consumer, and water and specialty industrial. For more information, visit www.eagletree.com or find EagleTree on LinkedIn.