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April 24, 2019 Insights

Seeing the Light – 

Implementing a Metrics-Based Program
in Your Legal Department

By: Amber Bass

As someone responsible for overseeing people and processes that deliver end-to-end contract management solutions involving high volumes of documents, I live and die by metrics. The value I bring to my clients and the way in which I effectively oversee a contract management engagement, is to systematically track and report on a range of quantitative and qualitative metrics including, turnaround time, responsiveness, touch-time, accuracy, most frequent clause modification, and frequency adoption of fall-back positions – to name a few.

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