The role of law firm central word processing and legal transcription departments is changing. Integreon’s outsourced document processing and legal transcription can help you reduce costs by up to 50% and eliminate management headaches:
- Paying for staff and space is expensive.
- Finding, screening, supervising and evaluating workers is time consuming, especially for night shifts.
- Negotiating work assignments in the face of holidays and unplanned absences is a constant battle.
- Adjusting capacity to changing levels of demand often means reliance on temps, which increase expenses and management challenges.
Even the best run centers face frequent lawyer and secretary complaints about turnaround and quality.
Our delivery centers in Fargo, Mumbai, New Delhi and Manila offer an easy solution to these problems. As with a firm’s own central departments, ours are just a phone call, e-mail, fax or web submission away. We study how you operate, and design work flow improvements to ensure a seamless transition to an onshore or offshore delivery team. We learn and thoroughly document your templates, macros and other technical and business requirements.
Our rates are significantly lower than the $70/hour law firms pay for experienced secretaries in major cities. Beyond direct cost savings, firms also free up managerial and HR time by reducing time spent dealing with daily supervisory hassles. This lets senior staff focus on higher value tasks.
Many Integreon customers comment that our delivery centers offer higher quality and friendlier service than their in-house department. Our Tachyon™ proprietary work flow software makes it easy to submit both document processing and transcription jobs; furthermore, the software allows lawyers and secretaries to see the status of work in progress. Secretaries become more comfortable offloading word processing and dictation tasks and therefore can spend more time on higher value tasks.
Integreon offers broader capabilities than are available at many law firms. It’s often a struggle to meet the demand for PowerPoint and other graphic presentations. Recruiting and retaining skilled presentation graphic specialists is even harder than recruiting legal word processing specialists. Lawyers and marketing departments consequently compete for very limited staff expertise in producing outstanding presentation graphics. Integreon leverages deep experience in graphics to integrate those skills into our word processing support.