Corporations face many challenges in the control of Contract Lifecycle Management costs. Through the combination of technology, processes and staffing with offshore attorney resources, corporations can reduce contract management costs and create a “best in class” and enterprise-wide system.
This article discusses India’s high KPO growth trajectory, the current state of KPO and Integreon’s KPO capabilities.
Integreon discusses why ISO 27001:2005 certification, though it is an essential indicator of a service provider’s operational maturity, alone is not sufficient for information security management.
The correlation of attrition and overall quality can be demonstrated by understanding how attrition relates to several core aspects of any BPO company: service quality, training, cost, and company culture and standards.
When corporations decide to move some of their work off-site they are often faced with the difficult decision of maintaining a captive site, a BPO or a Hybrid. This article will explore the key drivers in your decision to build or buy an offshore center.
While migration of a business process offshore is widespread today, it is most common that the offshore process is performed in-house. But now there is a new wave of global sourcing innovation that is changing the way that outsourcing buyers conduct business and offering them competitive advantage.
As time progresses, growing companies demand more space and the corporate headquarters becomes too small. This article discusses the reasoning behind off-site staffing and options for handling this difficult decision.
To boost revenues, law firms have merged, gotten serious about strategy, invested in marketing and opened offices around the world. This article poses that though outsourcing is already widespread, it still has tremendous potential to reduce costs further.