Microsoft Case Study: Contract Management
This detailed case study describes an on-going contract management engagement in which Integreon has delivered year-on-year process improvements, efficiency enhancements and savings to Microsoft. It demonstrates Integreon’s experience and expertise in delivering LPO services from across a multi-shore delivery platform (US and UK). The success of Integreon’s relationship with Microsoft, and our greater than 98 percent quality rate, was recently recognized by the International Association of Contract and Commercial Management (IACCM) in its 2013 Innovation Award to Integreon for “Outstanding Service Provider.” In addition, the successful relationship has led to additional work for a new, confidential high volume consumer law service line in support of a separate division within the Microsoft’s corporate legal department.
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