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Microsoft Case Study: Contract Management

Integreon Case StudyIntegreon helps law firms and corporate legal departments to innovate and improve the way legal services are delivered. In the following detailed case study, we describe an on-going contract management engagement in which Integreon has delivered year-on-year process improvements, efficiency enhancements and savings to Microsoft. The case study illustrates Integreon’s experience and expertise in delivering LPO services from across a multi-shore delivery platform (US and UK). The success of Integreon’s relationship with Microsoft, including our greater than 98 percent quality rate, was recognized by the International Association of Contract and Commercial Management (IACCM) in its 2013 Innovation Award to Integreon for “Outstanding Service Provider.” The successful relationship has led to additional work for a new, confidential high volume consumer law service line in support of a separate division within the Microsoft’s corporate legal department.

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For more examples of how Integreon works with its clients, see our case studies library.