By Ron Friedmann and Jeff Davis
New Law firms large and small need extensive business research to pitch new business and to serve existing clients effectively. The explosion in demand for business research strains the resources of most firms: law librarians have too much legal research as it is and marketing departments need to focus on relationship building. Rather than add more staff, firms find that outsourcing business research provides what they need at lower cost and with better turn around times.
By Ron Friedmann and Renay Rutter
New This article was first published in September - October 2008 issue of the Association of Legal Administrators's Legal Management magazine, Dealing with Documents: The Pros and Cons of Outsourcing (PDF). Abstract: Renay and Ron examine how outsourcing document processing can slash payroll and facilities costs, reduce turnaround times, and boost in-house secretarial careers. They also explain the pivotal role of law firm administrators in assessing outsourcing options and planning the transition to outsourced services.
By Ron Friedmann
New This article was first published by LLRX.com, 1 Sept 2008. Abstract: Outsourcing is one way firms can both reduce cost and improve service. Though already common, outsourcing still has tremendous potential to reduce costs further and to improve operating efficiency. This articles reviews the history of and logic behind legal outsourcing and explores some current legal outsourcing options.
By Jeff Davis
Outsourcing has fundamentally affected the information industry in the UK. This article explores the two distinct models have emerged at this point: core research support offshore and onshore/offshore hybrid.
Corporations face many challenges in the control of Contract Lifecycle Management costs. Through the combination of technology, processes and staffing with offshore attorney resources, corporations can reduce contract management costs and create a “best in class” and enterprise-wide system.
This article discusses India's high KPO growth trajectory, the current state of KPO and Integreon's KPO capabilities.
Integreon discusses why ISO 27001:2005 certification, though it is an essential indicator of a service provider's operational maturity, alone is not sufficient for information security management.
The correlation of attrition and overall quality can be demonstrated by understanding how attrition relates to several core aspects of any BPO company: service quality, training, cost, and company culture and standards.
When corporations decide to move some of their work off-site they are often faced with the difficult decision of maintaining a captive site, a BPO or a Hybrid. This article will explore the key drivers in your decision to build or buy an offshore center.
While migration of a business process offshore is widespread today, it is most common that the offshore process is performed in-house. But now there is a new wave of global sourcing innovation that is changing the way that outsourcing buyers conduct business and offering them competitive advantage.