Ranked Top-50 “Best Managed” Global Outsourcer for 3rd Year
LOS ANGELES, August 18, 2009 – Integreon, the global leader in integrated knowledge process outsourcing (KPO), announced today it won the overall top ranking in KPO for the fourth consecutive year by the Black Book of Outsourcing, a widely recognized survey of customer views of global outsourcing providers. The annual report is published by Brown-Wilson Group, a Data Monitor company.
Integreon is distinctly honored in 2009 as the only provider to receive Top-5 rankings across all three KPO categories that Black Book rates: research KPO (#1), legal KPO (#3), and document KPO (#5). In addition to these specific categories, Integreon was the overall top ranked provider for end-to-end KPO services, which include: research and analytics; document services; legal and discovery services; and business support services.
The 2009 survey also marks the third consecutive year for Integreon to be ranked among the overall Top 50 Best Managed Global Outsourcers (moving up from #39 last year to #34 this year), which places the company in the top one percent of nearly five thousand global outsourcing suppliers.
Integreon has additionally been recognized by Frost & Sullivan as the industry’s overall top knowledge process outsourcer and been awarded the 2009 Frost & Sullivan Award for “Excellence in Knowledge Process Outsourcing (KPO)”.
Commenting on these results, Integreon CEO Liam Brown said, “Integreon’s top ranking by both analyst firms validates our continuing attention to customer service, the range of KPO services we offer our customers, and our on-going focus on continuous improvement. This unmatched recognition also highlights the quality of our services across the full spectrum of research, legal and document categories of KPO.”
About Integreon
Integreon provides a range of knowledge support services to professionals, such as research and analytics, legal and financial document services, legal and discovery services, IT and finance & accounting services, which transform our customers’ Middle Office, allowing their professionals to focus their time and energy on their ‘highest and best use.’ Our customers include many AmLaw 100 and UK top 50 law firms, almost all of the global investment banks, several top-tier private equity firms and hedge funds, as well as many Fortune 100 and FTSE 100 corporations. For more information about Integreon, please visit www.integreon.com.
About Brown-Wilson Group
Brown-Wilson Group’s research mission is to offer balanced, objective and unbiased results to help organizations maximize significance, increase speed-to-results, and mitigate risk in outsourcing/sourcing initiatives. Brown-Wilson Group, based in Clearwater FL USA, (a Data Monitor Company) measures their own success via clients’ ability to achieve and sustain significant improvements in their outsourcing decisions from aligning customer experience research and strategies that stand the test of time.
Black Book 50 Methodology
The fifth annual Black Book survey for Brown-Wilson Group’s “50 Best-Managed Global Outsourcing Vendors” was distributed electronically to customers, employees, buyers, contractors and users world-wide and available at www.theblackbookofoutsourcing.com. In March, surveys were sent to the nearly 24,000 outsourcing decision makers who were verified in the previous surveys, followed by 357,000 additional invitations sent to individuals in corporations, businesses, organizations and government agencies who use, offer and are employed in outsourcing services or pre-registered for the survey on the Black Book website. Survey entry access codes were available only one time per outsourced function. The survey closed on May 5, 2009. The 31 key performance indicators of vendor satisfaction with supplier leadership are posed with a scoring basis of 0 to 10 (0= deal breaking dissatisfaction and 10= overwhelming exceeded expectations) per criteria. Additionally, 18 key performance indicators in operational excellence are also balloted for later study and custom reporting throughout 2009 for outsourcing clients, buyers, prospective users, analysts, consultants, media and investors.