Integreon Managed Solutions, Inc., a global leader in complex business process outsourcing, announced today that it plans to build a service center in Delhi to support the administrative functions of Clifford Chance, the world’s largest law firm. The venture, subject to appropriate consultation with Clifford Chance staff, is expected to be the biggest offshoring initiative ever undertaken by a law firm, yielding more than $18 million in annual operating savings.
Integreon’s 45,000-square-feet Delhi facility will open in spring 2007 and will accommodate over 600 workstations. Clifford Chance will be the anchor customer for the site. The venture is innovative in that Integreon will manage the start-up and operation, working together with Clifford Chance employees in the service center. The Delhi facilities will enhance Integreon’s business continuity planning offerings to customers that operate out of Mumbai.
ldquo;Clifford Chance’s decision to dramatically expand its relationship with us is further validation of our business model to grow organically by focusing on activities where we can provide our clients with unparalleled standards of service and security,” said Liam Brown, Integreon’s president and CEO. “Our venture represents a true partnership and allows Clifford Chance to offshore certain labor-intensive functions to India while mitigating many of the operational and management risks associated with building and operating a captive center in a new country, such as the widely reported challenges of recruiting and retention in India. Many of our customers have a blended sourcing relationship with Integreon, in which they keep core functions in-house and outsource non-core functions to us, and we expect to enter into many more similar ventures in the future.”
Amanda Burton, Clifford Chance’s director of global business services, commented: “In the nearly two years we have worked with Integreon, the company has established a reputation for reliability and repeatedly demonstrated that it can meet our demanding and exacting professional standards. We have also been impressed by their high level of physical and data security. Although Integreon to date has concentrated on handling our document production, we are confident that our expanded relationship with the company will be highly successful.”
Integreon serves many of the largest global law firms, investment banks and numerous Global 2000 corporations in both the U.S. and Europe. The company has achieved strong organic growth of 50-80 percent or better in each of the last five years and has recently signed significant new client contracts. Integreon last week completed a management-led buyout in partnership with the Ayala Corporation, one of the leading conglomerates in the Philippines. The buyout allowed Integreon’s management to increase its already significant stake in the company.
Headquartered in Los Angeles, Integreon also has offices in New York, London and Mumbai. The company last week also announced plans to build a service facility in Manila.
About Integreon
Integreon provides high value, complex BPO solutions (also known as Knowledge Process Outsourcing, or judgement-based BPO), specializing in document, content and knowledge services. Its clients include the world’s largest financial services institutions, law firms, consultancies, publishing and media companies and Global 2000 corporations. www.integreon.com
About Clifford Chance
Clifford Chance Limited Liability Partnership is the first fully integrated global law firm, with 29 offices in 20 countries*. The firm aims to provide seamless global services to the world’s leading financial institutions and multinational businesses. Unrivalled in its international resources, Clifford Chance has over 3,300 legal advisers and is organized around six global practice areas: capital markets; corporate (including M&A); finance; litigation and dispute resolution; real estate; and tax, pensions and employment law.
* Includes an associated office in Romania