Integreon Managed Solutions, Inc., a global leader in complex business process outsourcing, announced today it has hired financial services outsourcing executive, Chris Niccolls, and legal process outsourcing executive, Matthew Banks, as senior vice presidents responsible for the company’s operations consulting practice and it’s discovery support and legal process outsourcing (LPO) practice respectively.
Chris Niccolls has more than twenty years of Wall Street experience. Most recently, he was a managing director in the investment banking division of Bear Stearns & Co. Inc., where he was responsible for the firm’s global support services outsourcing. Chris helped develop the firm’s first offshore delivery centers and managed the investment banking support services globally, which included research and graphic production. Earlier in his career Chris also served as the director of research at Gavin Anderson & Co., an investor relations firm. He received a master’s degree in public policy from City University of New York.
Matthew Banks combines eleven years of experience as a senior international lawyer with two years specific legal outsourcing experience in India. Prior to joining Integreon, he was CEO and co-founder of ALMT Synergies, a specialist legal outsourcing company in London, Mumbai and Bangalore, providing high-end legal services to law firms and corporate legal departments globally. Before that he practised law at two major international law firms, Linklaters and Eversheds, in London. Mr. Banks holds a law degree from Oxford University and is a member of the Law Society of England and Wales.
“Regarding Chris, we recently asked McKinsey to perform a gap diagnostic between what we and our customers think the strengths and weaknesses of Integreon and our competitors are,” said Liam Brown, President and CEO. “The results clearly indicated that customers demand greater innovation from their outsourcing providers over time, not just lower cost. Chris is truly an innovator, someone who looks at problems from a different perspective. He is a proven, successful early adopter of a series of ‘mega trends’, including automation, web technologies and global sourcing, and I expect his thought-leadership will be provocative for Integreon as well as for our customers.”
“Regarding Matthew, we estimate that the addressable market size for outsourced discovery support and legal process outsourcing (LPO) services is around $10bn globally, including all the knowledge support functions (but not the practice of law) performed within law firms and corporate legal departments,” said Liam Brown, President and CEO. “Matthew is well-known and respected industry-wide for his knowledge and unique experience in this area. We are very excited hew has chosen to join the Integreon team and we look forward to him leading our fastest growth businesses with a sharp focus on quality and service.”
Based in New York, Chris will head the global operations consulting team, consisting of domain experts from our customers’ industries, which focuses on the question “what innovations can we propose or implement, which will help our customers improve quality, enhance service, reduce cycle time and reduce cost?” He will report directly to Integreon’s President and CEO, Liam Brown.
Based in Mumbai, Matthew will head delivery, strategy and client relationship management for Integreon’s Legal Services, which incorporates award winning legal knowledge and discovery support teams offshore in Mumbai, India and onshore in New York. He will also report directly to Integreon’s President and CEO, Liam Brown.
Headquartered in Los Angeles, Integreon has offices in New York, London and Mumbai. Integreon recently completed a management-led buyout in partnership with Ayala Corporation, the largest conglomerate in the Philippines. It also announced it will build service facilities in Delhi and Manila in 2007.
About Integreon
Integreon provides high value, complex BPO solutions (also known as Knowledge Process Outsourcing, or judgement-based BPO), specializing in document, content and knowledge services. Its clients include the world’s largest financial services institutions, law firms, consultancies, publishing and media companies and Global 2000 corporations. For more information please visit www.integreon.com