Integreon

Update at 01:15 IST, 19:45 GMT, 14:45 EST on Tuesday, 2 December 2008:

In the aftermath of last week’s attacks in Mumbai, our hearts go out to the victims and their loved ones. We are thankful that all of our associates are safe.

Unfortunately, the threat of terrorism has become an international fact of life. In New York and London, our colleagues and customers know firsthand what it means to be the targets of terrorism. Indeed, no major world city is immune. Global firms like ours understand that when international terrorism does occur, it is likely to be “local” for some part of our business or our clientele.

In this environment, contingency planning is vital. Our contingency plans have two priorities: the personal safety of our associates and the continuity of support for our customers. Strategically, we are able to divert work to other locations in our global network if necessary.

Even as we mourn for the victims, we salute the resilience and dedication our Mumbai associates have shown in carrying on with their lives and their work. Like the city they call home, they embody a deep determination to overcome, and no act of terrorism can take that away.

Update at 19:15 IST, 13:15 GMT, 08:45 EST on Friday, 28 November 2008:

Government commando actions against the terrorists are still underway.  All Integreon associates and customers in Mumbai and Delhi are safe.  We have operated six shifts since the attacks began; our associates are reporting to work without any fear and there has been no impact to customer deliveries. Our Emergency Response Teams continuously monitor the status and provide regular updates to associates. We have taken steps to ensure the safety of our personnel and our ability to activate business continuity plans should that become necessary.

This was posted at 10:45 IST, 05:15 GMT, 00:15 EST on Thursday, 27 November 2008:

Integreon expresses our sorrow and grief for the victims of the terrorist attack in Mumbai on Wednesday and for their families.

Thank you to the customers and friends who have checked in with us on the status of our Mumbai associates. We are fortunate to have accounted for all of them and they are all safe. We have been in constant contact with and have also safely accounted for all customers visiting Mumbai.

We have activated business continuity plans for customers who have operations with us in our other centers in Manila, Delhi, Fargo and New York. Our operations in Mumbai are located almost two hours north of the incidents and so have been not directly affected. Almost all associates have arrived at their desks and we continue to operate as normal at full capacity, which is a testament to the true spirit of Mumbai.