Legal Process Outsourcing 2.0: The Microsoft Experience

In the early 2000s, legal process outsourcing (LPO) providers began gaining traction as they opened offshore offices, primarily in India. Corporations began leveraging this resource on a transactional basis to reduce the cost of routine legal services. While cost pressures were the initial impetus for change, there is growing consensus among law firms, corporations and LPO providers that legal services delivery requires redesign. LPO services procurement is becoming increasingly sophisticated, moving from “transaction-based” services that are primarily delivered from offshore delivery centers toward strategic relationships that are supported by a global (including onshore) delivery model and that offer labor arbitrage and process re-engineering. 

Microsoft is at the forefront of this new approach. In this archived webcast, Lucy Bassli, Senior Attorney of Legal and Corporate Affairs at Microsoft, and Mark Ross, Vice President of Legal Solutions at Integreon, discuss what drove Microsoft to re-engineer their processes and how the company has successfully leveraged a strategic LPO relationship.

To view the webcast, please fill out the form below. You will receive an email containing a link to the archived webcast. Please ignore any reference to cost; simply fill out the forms and you will be able to access the archived webcast for free.