Articles

• Outsourcing the latest legal trend
  The Australian, October 28, 2011: Writes that legal process outsourcing (LPO) is expected to become a $4 billion market by 2014 as adoption accelerates among law firms and corporate legal departments. Article also available in PDF.
• The future of collaborative legal services
  Outsource Magazine, October 4, 2011: Highlights key issues discussed at a recent roundtable that focused on how in-house counsel, law firms, and LPO providers can collaborate to deliver innovative and cost-effective legal services.
• Legal Process Outsourcing Handbook – The ethics of legal outsourcing
  The European Lawyer, September 23, 2011: This chapter from the The European Lawyer’s Legal Process Outsourcing Handbook examines the ethical and legislative issues relevant to US and UK lawyers associated with legal process outsourcing.
• Legal Process Outsourcing in the new legal services landscape
  Outsource Magazine, June 30, 2011: Discusses how the Legal Services Act will have an impact on the relationship between LPO companies, alternative business structures, law firms and their roles in the legal marketplace.
• Legal process outsourcing in the new legal services landscape
  The Law Society, June 2011: Discusses how the Legal Services Act will have an impact on the relationship between LPO companies, alternative business structures, law firms and their roles in the legal marketplace.
• Legal process outsourcing: a regulatory update
  Outsource Magazine, June 1, 2011: Provides an overview of how the recent Solicitors Regulation Authority (SRA) review and guidance will have an impact on the legal outsourcing industry.
• Legal process outsourcing: regulation and the changing landscape
  The Law Society, May 2011: Provides an overview of how the recent Solicitors Regulation Authority (SRA) review and guidance will have an impact on the legal outsourcing industry.
• Can Legal Process Outsourcing lessen the overworked corporate legal department’s compliance risks
  Outsource Magazine, April 26, 2011: Examines whether outsourcing can lessen an overworked corporate legal department’s compliance risk.
• An overworked legal department: the greatest compliance risk?
  The Law Society, April 2011: Writes about ways that over-burdened legal departments can cost-effectively address their contract review and management obligations.
• Explaining E-Discovery: A Look at Some Common Misconceptions
  LJN’s Legal Tech Newsletter, April 2011: Dispels some common misconceptions about e-discovery.
• Cloud – from Buzz to Business Critical
  UBM TechWeb’s Cloud Connect, February 16, 2011: Writes that cloud adoption is now accelerating, driven largely by competitive market pressures and economics.
• Defending Against Lawsuits
  Baseline, January 28, 2011: Explains how C-Level executives must work together to protect their companies from prohibitive costs, catastrophic risk and over-burdened internal resources stemming from legal proceedings.
• Limitation of liability in legal outsourcing
  Outsource Magazine, January 25, 2011: Explains contractual considerations for law firms looking to limit their liability in relationships with corporate clients requiring utilisation of an LPO provider.
• The LPO industry begins to consolidate
  Outsource Magazine, January 10, 2011: Provides perspective on recent acquisitions of LPO providers and what it means for the legal process outsourcing industry.
• Mobile Devices: A Singular Threat to Corporate Compliance and E-Discovery
  Corporate Compliance Insights, January 9, 2011: Explains to enterprise readers about the importance of addressing the risk posed by mobile devices.
• Legal Process Outsourcing: Ethics and Compliance, Part 2
  The Law Society, December 2010: Focuses on compliance issues under the Data Protection Act and considers whether a law firm can limit its liability when engaging with an LPO provider.
• A changing conversation
  Outsource Magazine, November 17, 2010: Examines a recent trend for some law firms and departments to use captive operations to centralize their business and legal support in a low cost location.
• Legal Process Outsourcing: Ethics and Compliance, Part 1
  The Law Society, November 2010: Provides an overview of currently available ethical guidance from both the UK and US regulatory bodies regarding legal process outsourcing.
• Process Makes Perfect: Some Guidance on Mastering Early Case Assessment
  Corporate Counsel, October 21, 2010: Addresses many of the benefits and misconceptions about Early Case Assessment (ECA) and explains its role in both the discovery and overall litigation process, including recommended best practices for conducting ECA.
• Location, location, location
  Outsource Magazine, October 7, 2010: Presents a number of options and issues that law firms and corporate legal departments should consider when selecting the location for legal process outsourcing (LPO).
• Middle Earth, midlife crisis and the middle office…
  Law and More, September 16, 2010: Explains the concept and importance of Middle Office outsourcing as an enabler for businesses to deliver significant cost savings for clients, while also improving productivity and freeing up personnel to work on higher value activities.
• Is ethical guidance for legal outsourcing imminent?
  Outsource Magazine, September 8, 2010: Highlights ethical opinions on legal outsourcing that have been issued by bar associations and regulatory authorities in the US and UK and calls attention to the likeliness of detailed guidance coming in the near future.
• Law Libraries Transformed
  LLRX.com, July 4, 2010: Describes how law libraries have evolved to become a service offered by talented professionals whose expertise can now be accessed at anytime, anywhere
• The Legal Profession: A Final Frontier for Knowledge Process Outsourcing
  The Lawyers Competitive Edge, January 2010: Describes the emergence and rapid growth of knowledge process outsourcing (KPO) within the legal profession.
• Q&A with Mark Dawkins of Simmons & Simmons and Lokendra Tomar of Integreon
  Bar & Bench, October 2009: Inteview Mark Dawkins, Managing Partner at Simmons & Simmons and Lokendra Tomar, Chief of Operations of the Asia-Pacific arm of Integreon.
• The Merits of Offshoring Business Research
  Discusses the benefits of outsourcing business research and provides case studies.
• Low-cost, High-quality Document Processing around the Clock
  Legal Management (the Association of Legal Administrators’ bimonthly educational magazine), September-October 2008: Examines how outsourcing document processing can slash payroll and facilities costs, reduce turnaround times, and boost in-house secretarial careers.
• Why and What Lawyers Should Consider Outsourcing
  LLRX.com; Septmber 2008: Reviews the history of and logic behind legal outsourcing and explores some current legal outsourcing options.
• The Evolution of Knowledge Outsourcing
  CiG Yearbook 2008: Explores the two distinct outsourcing models that have emerged: core research support offshore and onshore/offshore hybrid.
• Contract Management Solutions
  Discusses how outsourced contract management solutions can reduce costs.
• A World Full of Talent: Making KPO Work for You
  Discusses India’s high KPO growth trajectory, the current state of KPO, and Integreon’s KPO capabilities.
• Security Matters
  Discusses why ISO 27001:2005 certification, though it is an essential indicator of a service provider’s operational maturity, alone is not sufficient for information security management.
• Consider Attrition
  Argues that attrition can serve as a broad indicator of BPO quality.
• Captivity or Freedom?
  Explores the key drivers in making the decision to build or buy an offshore center.
• The Hidden Benefit of Oursourcing
  Discusses the new wave of global sourcing innovation that is changing the way that outsourcing buyers conduct business and offering them competitive advantage.
• Your Corporate Headquarters: The Most Valuable Property in the World
  Discusses the reasons to move to off-site staffing and options for handling this difficult decision.
• Why Law Firms Should Consider Outsourcing Secretarial and Document Production Tasks
  Posits that, though outsourcing is already widespread, it still has tremendous potential to reduce costs further.