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We build a reliable, secure integration with your IT network to suit your specifications, e.g. using Citrix. We scan the horizon for technologies that may be relevant to your business processes. Where appropriate, we partner with domain-expert technology providers to provide integrated solutions. We apply technology to our business broadly either through integration with your in-house operations or through development and deployment of automated solutions in the Integreon operations.
As part of our continuous improvement program we look for automation opportunities to improve quality, productivity or service levels. Our content, document, information services and analytics experience in multiple industries gives us insight into best practices that we apply across many service lines and introduce to you where we see an automation opportunity that you might benefit from.
Our in-house application development team ensures that we closely align product development with actual user needs and feature requests and that our applications are robust to support the demands of industrial 24/365 operations.
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| Our continuous improvement teams apply Six Sigma and ISO concepts to reducing defects and improving efficiency. By applying each stage of our continuous improvement process in a disciplined manner, we make changes in day-to-day business operations that align our processes and systems with your needs.
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IT
Can we automate more to remove human error or to improve efficiency? Can we improve systems uptime? Are any network technologies available that reduce our total cost of providing service and can result in cost savings or cost containment for you? What security or virus protection technologies would improve the robustness of our service? Do you use Citrix or another access infrastructure?
HR
Are we tapping the best sources for staff? What assessment programs should we implement to identify problems earlier? Should we develop staff exchange programs between your offices and ours to improve communication between us? What changes should we make to our recognition programs to allow you to more easily provide feedback and more closely align our staff with the interests and culture of your company?
Training
What additional training can we develop and provide to improve quality, improve efficiency or provide value added services?
Benchmarking
With what we've learnt about your operations during the outsourcing implementation phase, and based upon our experience with other customers, which best practices should we propose that will reduce cycle time, improve efficiency or allow you to provide additional value-added services to your customers?
Governance and strategic partnering
What improvements should we make to our governance structures to better identify and resolve problems?
Improve quality
Have we defined all your needs and goals? Are we measuring the right process outputs effectively? Are we analyzing the data correctly to understand the key variables to control? What system elements must we improve to better meet your goals?
Improve services
What opportunities exist in other areas of your business that we can propose? What additional skills do we have elsewhere in our organization that we can apply to your company to allow you to offer additional services to your customers?
Cost reduction
Have we explored all automation opportunities? What new technologies are on the horizon that we should explore and introduce to you? Are there redundant workflow steps in either our or your operation that can be removed? What HR strategies should we employ in recruiting, training and compensation that will improve retention and reduce total cost of ownership for you? Have we proactively passed on some portion of savings to you? |
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