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Offshore pioneer: Integreon was founded in 1998. |
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Satisfied customers: Integreon has never lost an enterprise customer. |
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We serve many industry leaders: Integreon customers include some of the largest law firms and financial institutions, including 6 of the 10 largest investment banks, 2 of the 3 largest global law firms, 3 top-tier management consultancies, 2 top-tier private equity firms, and 5 top-tier hedge funds and many Fortune 100 and FTSE 100 corporations. |
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#1 Legal process outsourcer: Integreon is ranked #1 Research and Analytics,
#1 Legal document processing, #2 Legal process outsourcing (# 1 in 2006) by Brown and Wilson in their “Black Book of Outsourcing 2007”. |
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Listed 49th (out of over 3000) global outsourcing company: by Brown and Wilson in their “Black Book of Outsourcing 2007" survey putting Integreon in the top 2% of all outsourcing companies surveyed.
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The 2006 Socha-Gelbmann Electronic Discovery Survey ranks Integreon in the Top 5 Electronic Discovery Service Providers-Production Stage and Top 10 Electronic Discovery Service Providers-Review and Analysis stage. |
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Innovation: Listed in Global Services Media and NeoIT's 100 most innovative service providers – 2006. |
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Local availability: Local account, implementation and program managers in major US and UK cities; local phone number access for all customers. Integreon has 250 associates in the US and the UK. |
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24x7 service: 24x7 telephone support, web-based job submission and real time job tracking. |
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Domain know how: Integreon's roughly 2000 employees have deep experience in each market that we serve. Unlike many offshore companies and even many domestic outsourcers, Integreon focuses on a very narrow set of markets and services in which we can offer distinctive value. |
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Carefully screened: Integreon pre-screens for a well-rounded education, top academic credentials and English language skills. Tests include research aptitude, lateral thinking. Only those with cross-cultural adaptability, a service orientation and ability to handle stress are hired. And we hire only after extensive background checks. Fewer than 1 in 10 applicants are employed. |
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Highly trained: Average 3 months training, including foundation skills, cultural awareness, compliance and ethics, and customer-specific process and technology training. |
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Productive and efficient: Highly competitive pay and benefits limits attrition; Integreon associates long average tenure insures productivity, efficiency and outstanding customer service. Integreon's attrition is 20% per annum compared with its industry peers, who report attrition in the high 40% range. |
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Performance management: Integreon fosters individual accountability for each employee and backs that up by monitoring quality and productivity of each employee. Customers get consistent quality, on-time service; employees get regular feedback, training and opportunities for advancement. |
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Continuous improvement: Integreon has deployed Six Sigma globally to improve efficiencies year on year |
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Automation and technology: Whenever possible, Integreon develops proprietary software or implements best of breed third party software to improve quality, reduce cost or improve cycle time. |
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Quality control: ISO 9001:2000 quality certification. |
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Metrics driven: Integreon doesn't just promise results – it measures on-time delivery, productivity, utilization and savings to assure customers are gaining benefits. |
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Financial systems integrity: Annual audits by a big 4 accounting firm. |
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Blue chip corporate investor: Integreon is majority owned by Ayala Corporation, a $17bn leading Philippine conglomerate. |
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Employee ownership: Over 25% of Integreon is owned by employees. |
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Smooth workflow: Integreon's proprietary ShareDocs technology lets customers securely submit jobs, track their status, download completed work and provides performable metrics management reports. |
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Business continuity: Integreon operates delivery centers in India, Philippines, and US with proven effective business continuity plans. |
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Financial services: Our team includes alumni of Goldman Sachs, Lehman Brothers, Merrill Lynch, McKinsey & Company, Bear Stearns, Capco and Deutsche Bank. |
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Legal: Our team includes alumni of law firms Linklaters, Eversheds, Proskauer, and Cravath and of legal market vendors Merrill Corporation, Bowne, Donnelley Enterprise Solutions, ADP Inc. |
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Information security: BS27001 certified with strong physical biometric (access control, cameras, guards, staff bag searches), BS27001:2005 and logical (firewalls, monitored networks, encrypted file transfer) controls. |
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Highly reliable systems: Completely redundant systems (power, telephone, Internet connectivity and air conditioning) to eliminate any single point of failure. |
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