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Further information
Why outsource?
The Integreon advantage
 
 
 
 
 

 

 
   The Integreon advantage

 

Experience and reputation
  Offshore pioneer: Integreon was founded in 1998.  
  Satisfied customers: Integreon has never lost an enterprise customer.  
  We serve many industry leaders: Integreon customers include some of the largest law firms and financial institutions, including 6 of the 10 largest investment banks, 2 of the 3 largest global law firms, 3 top-tier management consultancies, 2 top-tier private equity firms, and 5 top-tier hedge funds and many Fortune 100 and FTSE 100 corporations.  
       

 

Highly ranked by industry analysts
 

#1 Legal process outsourcer: Integreon is ranked #1 Research and Analytics,
#1 Legal document processing, #2 Legal process outsourcing (# 1 in 2006) by Brown and Wilson in their “Black Book of Outsourcing 2007”.

 
 

Listed 49th (out of over 3000) global outsourcing company: by Brown and Wilson in their “Black Book of Outsourcing 2007" survey putting Integreon in the top 2% of all outsourcing companies surveyed.

 
  The 2006 Socha-Gelbmann Electronic Discovery Survey ranks Integreon in the Top 5 Electronic Discovery Service Providers-Production Stage and Top 10 Electronic Discovery Service Providers-Review and Analysis stage.  
 

Innovation: Listed in Global Services Media and NeoIT's 100 most innovative service providers – 2006.

 
       

 

Outstanding customer care
  Local availability: Local account, implementation and program managers in major US and UK cities; local phone number access for all customers. Integreon has 250 associates in the US and the UK.  
  24x7 service: 24x7 telephone support, web-based job submission and real time job tracking.  
       

 

Economy of scale with a narrow focus
 

Domain know how: Integreon's roughly 2000 employees have deep experience in each market that we serve. Unlike many offshore companies and even many domestic outsourcers, Integreon focuses on a very narrow set of markets and services in which we can offer distinctive value.

 
       

 

Outstanding human resources
 

Carefully screened: Integreon pre-screens for a well-rounded education, top academic credentials and English language skills. Tests include research aptitude, lateral thinking. Only those with cross-cultural adaptability, a service orientation and ability to handle stress are hired. And we hire only after extensive background checks. Fewer than 1 in 10 applicants are employed.

 
 

Highly trained: Average 3 months training, including foundation skills, cultural awareness, compliance and ethics, and customer-specific process and technology training.

 
 

Productive and efficient: Highly competitive pay and benefits limits attrition; Integreon associates long average tenure insures productivity, efficiency and outstanding customer service. Integreon's attrition is 20% per annum compared with its industry peers, who report attrition in the high 40% range.

 
 

Performance management: Integreon fosters individual accountability for each employee and backs that up by monitoring quality and productivity of each employee. Customers get consistent quality, on-time service; employees get regular feedback, training and opportunities for advancement.

 
       

 

Focused on operations and processes
 

Continuous improvement: Integreon has deployed Six Sigma globally to improve efficiencies year on year

 
 

Automation and technology: Whenever possible, Integreon develops proprietary software or implements best of breed third party software to improve quality, reduce cost or improve cycle time.

 
 

Quality control: ISO 9001:2000 quality certification.

 
 

Metrics driven: Integreon doesn't just promise results – it measures on-time delivery, productivity, utilization and savings to assure customers are gaining benefits.

 
   

 

Financial stability
 

Financial systems integrity: Annual audits by a big 4 accounting firm.

 
 

Blue chip corporate investor: Integreon is majority owned by Ayala Corporation, a $17bn leading Philippine conglomerate.

 
 

Employee ownership: Over 25% of Integreon is owned by employees.

 
 

Smooth workflow: Integreon's proprietary ShareDocs technology lets customers securely submit jobs, track their status, download completed work and provides performable metrics management reports.

 
   

 

Global delivery
 

Business continuity: Integreon operates delivery centers in India, Philippines, and US with proven effective business continuity plans.

 
       

 

World class senior management
 

Financial services: Our team includes alumni of Goldman Sachs, Lehman Brothers, Merrill Lynch, McKinsey & Company, Bear Stearns, Capco and Deutsche Bank.

 
 

Legal: Our team includes alumni of law firms Linklaters, Eversheds, Proskauer, and Cravath and of legal market vendors Merrill Corporation, Bowne, Donnelley Enterprise Solutions, ADP Inc.

 
       

 

Robust and secure infrastructure
 

Information security: BS27001 certified with strong physical biometric (access control, cameras, guards, staff bag searches), BS27001:2005 and logical (firewalls, monitored networks, encrypted file transfer) controls.

 
 

Highly reliable systems: Completely redundant systems (power, telephone, Internet connectivity and air conditioning) to eliminate any single point of failure.