Integreon

LPO - No Longer a Case of ‘If’ but ‘When’

by Admin on November 18th, 2009 at 12:50 am : Comments 000

by John Croft, President, Global Sales and Marketing, Integreon

On Tuesday I attended Centaur’s legal process outsourcing (LPO) conference, hosted by The Lawyer. Panelists from both law firms and in-house counsel made for a well-balanced discussion. Most noticeable was an underlying change in tone from debates at prior LPO conferences. Whether a result of the economic climate, the unbundling of legal services, or clear directives such as the one by Rio Tinto’s Managing Attorney Leah Cooper – it is now clear that no longer was anyone talking about ‘if’ but ‘when’.

Ms. Cooper led the charge against law firms, challenging their reasons for using the same old model – junior associates at £300 an hour – for repetitive aspects of legal work,  for which she now refuses to pay. What does she propose instead? Unbundling and re-distributing legal work among her in-house team, her outside counsel and an LPO provider. “The trick to doing this well”, she said, was “we all have to do our bit and work together.”

Whilst this idea might have shocked the market just six months ago, the conference saw well-considered and pro-active responses by some big UK law firms who are heeding her call.

Lovells partner Neil Mirchandani explained that his firm had been working in a three-way relationship with their corporate client and Integreon for nearly three years. Lovells previously created what we can now view as an early-stage LPO: their ‘Mexican Wave’ outsourced legal work to lower cost domestic law firms starting in 1999.

Allen & Overy shared that Integreon is now their preferred LPO partner and they use this LPO offering as part of a “suite of options” that they offer clients. Unlike Simmons & Simmons, which has a dedicated team at Integreon for LPO work (see our press release), A&O has chosen to deal with Integreon on a project-by-project basis. This approach provides the benefits of scalability when needed and no overhead when not.

Add these firms’ names to the likes of Slaughter & May and Pinsent, which have both publicly stated that they are working with LPO providers, and it is clear that the message is not only being heard – but acted upon.

At the same time that firms are moving from talk to action, the LPO competitive landscape is shifting. According to conference speaker Arun Jethmalani, CEO of analyst firm ValueNotes, 140 companies claim to provide LPO services. He says, however, that the reality over the last year  is that only a couple have emerged as the dominant players. Many smaller players have pulled out of the market or simply disappeared. ValueNotes reports that the important attributes of the dominant players include scalability; global footprint; referenceable clients (i.e. they actually do LPO on some scale!); and the ability to forward invest in technology, strong Western domain management, and onshore offices near the client.

Jethmalani compared LPO today with business process outsourcing (BPO) 20 years ago. Back then, there were hundreds of companies that claimed to operate in that space but today there is only a handful of dominant, global players. Now that law firms are joining the in-house counsel in discussing not ‘if’, but ‘when’, expect to see similar growth for a couple of LPO providers and a significant change in the way legal services are unbundled and delivered.

Filed under Legal Economics, Legal Outsourcing (LPO), Onshore v. offshore

Integreon Launches “Doctane,” an Integrated Managed Discovery Solution

by Admin on July 17th, 2008 at 11:02 am : Comments 000

Integreon Managed Solutions, Inc., the global leader in integrated Knowledge Process Outsourcing (KPO), today announced the launch of “Doctane”, a complete discovery management solution, which simplifies litigation project management, reduces the total cost of litigation and improves the predictability of litigation expense budgets.

Doctane offers a full suite of discovery services which can be integrated or selected as stand-alone components, at a fixed price per document including: Discovery Management Consulting; Data Collection, Processing, Analysis and Early Case Assessment; Data Hosting; Document Review and Production. Doctane is operated entirely in-house by Integreon, so clients benefit from the “one stop” convenience of managing all their discovery requirements with a single service provider.

Developed to enable litigation professionals to focus on winning cases rather than project managing all the “moving parts” of discovery and constantly monitoring costs between multiple service providers, Doctane:

• Improves outcomes and reduces management headaches with early case assessment consulting and on-going project management by experienced legal and technology professionals
• Accelerates the ability to meet deadlines with a combination of high volume EDD processing capabilities and expandable review teams
• Reduces cost by filtering the document collection through the best choice of leading document-review applications, including MetaLINCS, Attenex, Concordance FYI and CaseLogistix
• Offers the flexibility of rapid start, cost control, and round-the-clock review teams with a choice of in-house, full-time staff attorneys to conduct privilege and responsiveness reviews from wholly-owned domestic centers in New York City, Fargo, ND (USA) and offshore centers in Mumbai and New Delhi (India), and Manila (Philippines)
• Ensures consistent, timely, and defensible review results with proprietary processes and metrics for quality and productivity
• Provides the peace of mind that reviews will proceed without interruption; if a disruption occurs in one location, the work can continue by quickly moving the project to a different location
• Satisfies the most stringent confidentiality and security requirements with ISO27001 certification, the international standard for information security
• Allows general counsels and law firms to meet corporate budget predictability requirements with a fixed price per document

“Doctane eliminates the coordination headaches, inconvenience, and financial unpredictability associated with today’s fragmented discovery outsourcing market,” said Liam Brown, President and CEO of Integreon. “As a result of Integreon’s global scale and status as the premier provider of integrated knowledge solutions to legal professionals, we can offer a true ‘one-stop shopping’ solution that provides our clients with predictable, consistent, repeatable, high-quality document review for as much as 50 percent savings in comparison to their typical costs.”

Earlier this year, Integreon announced the acquisition of Datum Legal, a leading litigation support and electronic data discovery (EDD) company in New York City with a state-of-the-art 20,000 square-foot EDD and review facility in Manhattan. Integreon previously acquired the litigation support business of Bowne & Co. in 2006. Integreon has also been recognized by The Black Book of Outsourcing as the #1 Global Litigation Document Review service provider in 2008.

About Integreon

Integreon provides a range of knowledge support services to professionals, such as research and analytics, legal and financial document services, legal and discovery services, and finance and accounting services, which transform the Middle Office and allow professionals to focus their time and energy on their ‘highest and best use’. Our customers include the world’s leading financial services institutions, international law firms, and Global 2000 corporations. For more information about Integreon, please visit www.integreon.com.

Filed under Press Releases

Integreon Again Ranked Leading KPO in Black Book of Outsourcing Survey

by Admin on June 26th, 2008 at 11:01 am : Comments 000

Integreon Managed Solutions, Inc., the global leader in integrated Knowledge Process Outsourcing (KPO), announced today it was named for the third consecutive year the top-ranked global Knowledge Process Outsourcing provider by the 2008 Black Book of Outsourcing, Brown-Wilson Group’s prestigious annual survey of the global outsourcing industry. The firm earned this position through number-one rankings in the sub-categories of Business Research and Intelligence, Legal Research, Litigation Document Review, and Financial, Regulatory, Insurance, Legal and Compliance Document Services.

Integreon also received the third-highest ranking among Legal Process Outsourcing (LPO) providers overall and led all vendors in the sub-category of Litigation Document Review.

Integreon also ranked strongly among Document Process Outsourcing (DPO) providers overall, taking the lead ranking for Financial, Regulatory, Insurance, Legal and Compliance Document services.

Separately, and for the second consecutive year, Integreon was named among the “50 Best Managed Outsourcing Vendors,” improving its ranking from 49th last year to 39th this year, which places the company in the top one percent of more than four thousand global outsourcing suppliers.

Black Book’s State of the Outsourcing Industry 2008 Report indicates that buyers now consider Client-Centric Culture (92%), Cultural Alignment Between Buyer and Provider (86%) and Balance Onshore/ Offshore Operations (69%) as their top 3 decision criteria beyond pricing. Commenting on these findings, Ron Friedmann, SVP Marketing of Integreon said “Customers are increasingly sophisticated and demand their Middle Office operations support their growth, profitability and client satisfaction objectives.”

Liam Brown, President and CEO of Integreon , also comments that “Integreon’s strong rankings underscore our expertise across the range of research, legal and document categories of KPO. We were also very pleased to have ranked #1 in Delivery Excellence, Breadth of Offering and Process Improvement, which our customers consider critical to successful KPO.”

About Integreon
Integreon provides a range of knowledge support services to professionals, such as research and analytics, legal and financial document services, legal and discovery services, and finance and accounting services, which transform the Middle Office and allow professionals to focus their time and energy on their ‘highest and best use’. Our customers include the world’s leading financial services institutions, international law firms, and Global 2000 corporations. For more information about Integreon, please visit www.integreon.com.

About The Black Book of Outsourcing
The Black Book of Outsourcing (Wiley Publishers) is an international business book and outsourcing resource manual written by co-authors Doug Brown and Scott Wilson, principals of the Brown-Wilson Group, a consulting firm specializing in outsourcing/sourcing initiatives. The survey solicits information from over 400,000 individuals in corporations, businesses, organizations and government agencies who use, offer and are employed in outsourcing services or pre-registered for the survey on the Black Book website.

Filed under Press Releases

Integreon Acquires Datum Legal, Inc.

by Admin on June 3rd, 2008 at 10:52 am : Comments 000

Integreon acquires Datum Legal and launches fixed price per document e-Discovery and accelerated document review solution

Integreon Managed Solutions, Inc., a global leader in integrated knowledge process outsourcing (KPO), announced today that it has acquired Datum Legal, Inc., a leading litigation support and electronic data discovery (EDD) company in New York City. Chris Egan, Datum Legal’s founder and CEO, has been named an Integreon Senior Vice President and will oversee the company’s Discovery Solutions business.

Acquiring Datum Legal, with its experienced e-discovery professionals and state-of-the-art 20,000 square foot facility, builds on Integreon’s 2006 acquisition of Bowne & Co.’s Digital Litigation Support business to give Integreon unparalleled litigation support capabilities in New York.

Integreon is the leading global legal process outsourcing (LPO) firm with 400 offshore professionals reviewing litigation documents for law firms and Global 2000 corporations. With the addition of Datum Legal’s capabilities, Integreon now offers an integrated discovery management solution with a guaranteed fixed-price per document. Furthermore, corporations and law firms can now deal with a single point of contact for all the key elements of an e-discovery case: professional services, data reduction through analytics, processing, hosting, and attorney review. Integreon performs all services at its wholly owned facilities, both onshore and offshore.

“Law firms and corporate legal departments want a single provider to efficiently handle all their litigation support needs at a lower, more predictable cost,” said Liam Brown, CEO of Integreon. “Our acquisition of Datum Legal means we now offer a single discovery management solution that includes best of breed processing, hosting and review tools and world-class document review teams in the US, India and the Philippines, to deliver faster review at a predictable per-document price.”

“Datum Legal excels at e-Discovery processing, hosting, and production services but we needed additional resources and an experienced document review partner to provide our clients with a truly integrated solution,” Mr. Egan said. “We look forward to continuing to provide our services to our current clients and we’re excited to add Integreon’s best-in-class offshore review teams. A fully integrated discovery management solution is clearly the wave of the future.”

Ayala Corporation, one of the leading conglomerates in the Philippines and Integreon’s majority shareholder, provided funding to finance the acquisition and future expansion capital. Terms of the transaction were not disclosed. Datum Legal was represented by John A. Gilroy of CT Equity Partners, LLC.

About Integreon

Integreon provides a range of knowledge support services to professionals, such as research and analytics, legal and financial document services, legal and discovery services, and finance and accounting services, which allow professionals to focus their time and energy on their ‘highest and best use’. Our customers include the world’s leading financial services institutions, international law firms, and Global 2000 corporations. For more information about Integreon, please visit www.integreon.com.

About Datum Legal

Datum Legal is New York’s trusted leader in electronic discovery and litigation support solutions since 1994. Our industry experts collaborate with case teams to implement a workflow that accelerates the review, analysis and production of electronically stored information (ESI). The company’s 20,000 square foot state-of-the-art production facility and talented staff allow them to meet even the most demanding deadlines. For more information on Datum Legal, visit www.datumlegal.com.

Filed under Press Releases

Outsourcing Converts

by Admin on April 26th, 2008 at 1:28 am : Comments 000

Filed under News

Integreon Launches Philippines Operations

by Admin on January 30th, 2008 at 10:50 am : Comments 000

Ayala cites country’s future as powerhouse in knowledge process outsourcing

The launch, held at the 6750 Office Tower on Ayala Avenue, was led by Jaime Augusto Zobel de Ayala, Chairman and Chief Executive Officer of Ayala Corp. In October 2006 LiveIt Solutions Inc., Ayala group’s investment arm for business process outsourcing, and Integreon announced a management-led buyout transaction that resulted in a majority stake for LiveIt.

Also present were Fred Ayala, LiveIt CEO; Liam Brown, Integreon President and CEO; and Erik Joseph Tabuena, Integreon Philippines Country Manager.

In his keynote address, Mr. Zobel de Ayala cited the Philippines’ capacity to become a “powerhouse” in knowledge process services and stated that, “The Ayala group is convinced that the time is right for the Philippines to re-position itself to become a leading global provider of outsourced high-value, professional services.”

“Our greatest asset is that Filipinos are well-educated and have an excellent ability to operate successfully across both multiple cultures and knowledge domains,” he stressed.

Mr. Zobel de Ayala notes that globally competitive business organizations are investing heavily to enable their workforce to manage knowledge and to be more productive. In the US alone, there are an estimated 48 million knowledge workers out of its total 137 million workers. The value that can be attained even with a one-percent gain in total productivity by its knowledge workers is substantial, he noted. “The Philippines is well-positioned to gain a significant share of outsourcing serving knowledge-intensive businesses. I expect to see rapid KPO growth here.” Mr. Zobel de Ayala states.

Fred Ayala, LiveIt Solutions’ Chief Executive Officer, said that Integreon has a strong track record in delivering the highest levels of quality outsourcing services for the world’s top legal and financial firms. Integreon’s customers include six of the ten largest global investment banks, two of three largest global law firms, many Fortune 100 and FTSE 100 corporations, several top private equity firms and hedge funds. Integreon’s services enable its corporate clients to spend more time on high-value work such as strategy and competence enhancement.

“The entry of Integreon into the Philippines marks a breakthrough for the country into the high value add and rapidly growing KPO and LPO (Legal Process Outsourcing) sectors. For Integreon, the opening of our new Philippine operation will enable it to expand its geographic footprint, gain access to a large new pool of skilled managers and professionals, and enhance Business Continuity Planning capabilities,” Mr. Ayala said.

Liam Brown, Integreon’s CEO, added that Integreon, which has offices in New York, Mumbai, Delhi, London and North Dakota, has long viewed Manila as a potential strategic delivery site. Its relationship with Ayala Corp. brings a host of advantages from recruitment to commercial real estate procurement.

“The quality and abundance of talent as well as the affinity for US legal and financial frameworks are definite advantages in locating here,” Brown stated, adding that, among popular offshore destinations, the Philippines offers the highest percent of graduates who are suitable for knowledge intensive tasks.

According to Brown, Integreon’s presence in the Philippines enhances the firm’s ability to seize opportunities in the Offshore Legal Services sector, which is expected to grow to nearly $500 million; E-Discovery, which involves the process of securing electronic data for litigation purposes and which is expected to grow to $3.4 billion within five years; as well as in Offshoring Research and Analytics in banking and financial services, which is projected to grow to $620 million within five years.

Founded in 1998, Integreon is a pioneer in the KPO and LPO sectors, and was named last year as the world’s leading provider of Research and Analytics outsourcing for the second year running, and the world’s leading provider of Legal Document outsourcing in the fourth annual “Black Book of Outsourcing” which is the Brown Wilson Group’s prestigious annual survey of outsourcing vendors and advisors.

About Integreon

Integreon provides knowledge support services such as research and analytics, electronic discovery and litigation document review, accounting, and document and graphic services, which enable professionals to focus their time and energy on their ‘highest and best use’. Clients include leading financial services institutions, major international law firms, and Global 2000 corporations. For more information about Integreon, please visit www.integreon.com.

About LiveIt

LiveIt Solutions, Inc. is the holding company for Ayala Corporation’s investments in business process outsourcing. It owns significant stakes eTelecare, Affinity Express, and Integreon. Founded in 1834, Ayala Corporation is the oldest business house in the Philippines and one of the largest conglomerates in the country. Ayala and its listed subsidiaries have a combined market capitalization of approximately $20 billion.

Filed under Press Releases

The Evolution of Knowledge Outsourcing

by Admin on January 1st, 2008 at 10:25 am : Comments 000

“The evolution of knowledge outsourcing.” CiG Yearbook 2008: 20-22.

The outsourcing or offshoring of business information work to India or other low cost destinations is now commonplace. As far back as the late 1990s, a well known management consultancy set up its own knowledge centre in India. Since then, the investment banking industry has truly embraced outsourcing.

Although many organisations have experienced large scale outsourcing that is driven primarily by both strategic and cost considerations, many companies still have misconceptions about this practice:

• At the individual level, there is often a lack of understanding of what roles, processes and tasks are appropriate for an outsourced model. “It will never happen to me” or “I have studied for 4 years, and have extensive experience, why should I hand my job over to India?”
• At the institutional level, there have been some publicised bad experiences with outsourcing which can deter serious consideration. “The quality is never going to be good enough.”
• On both levels, there is a lack of understanding of the longer term business direction. “It’s only a phase and will pass.”
• On both levels there is sometimes the perception that offshore outsourcing is only a cost arbitrage issue.

What’s a better way to view outsourcing?

If we take the financial services industry as an example, outsourcing has been prevalent in IT and back office operations for many years, and now reaches up the value chain to investment research and high level analytics. Either by partnering with a service provider or working with their own “captive” operation, financial services increasingly rely on outsourcing. Two distinct models have started to emerge for the management of high-value information and research:

• Core research support offshore
• Onshore/offshore hybrid

In the pure offshore model, local information support is replaced by a team of offshore researchers. Over a period of 4-5 years offshore researchers gradually replace the majority of the local team. Usually a small, local team of core information professionals remains to “manage traffic”.

In the hybrid model, a more gradual transition takes place and the onshore team focuses on more specialised, higher value work. The offshore teams begin working with their local counterparts gradually building their knowledge and experience. The two teams work very closely together, with the offshore team providing much needed help with quick and easy requests. In this model, the work going offshore typically has the following three characteristics:

• it is highly repeatable,
• it does not require local knowledge,
• it does not require strong industry knowledge.

By moving the more routine aspects of the work offshore, the onshore researchers can concentrate on sophisticated, higher value work. The onshore researchers can develop stronger industry and subject knowledge because they spend much less time focusing on the commoditised, repeatable work, which is fulfilled offshore. Furthermore, an offshore research strategy provides the investment banking community with the ability to easily scale upwards and downwards depending upon market conditions: a very important factor given the current volatility seen in the financial markets. Indeed, cost arbitrage, though significant, takes a back seat to other value propositions.

Although survey data is sparse, it appears that offshoring is common among investment banks and that the hybrid model dominates. Smaller banks seem to outsource less, possibly because they do not see themselves as having sufficient scale to benefit from the strategic advantages and costs savings.

Knowledge offshoring is not limited to the financial sector. Professional services such as accountancy, law, and management consultancy are also offshoring knowledge work. These organisations typically adopt the second model, where offshore services are used extensively, but usually as a supplement to the onshore presence.

Impact on the information industry

Outsourcing has fundamentally affected the information industry in the UK. Though there may have been some job losses in the UK market, offshoring creates many benefits in the local economy. Individually, onshore local researchers have expanded their capabilities and knowledge. The fact that offshore researchers can now take care of the quick and easy requests has allowed many local researchers to specialise in a particular industry or practice. What we are now seeing is a new type of researcher who is much more aligned with the business and who understands the internal and external client requirements in much greater detail. Institutionally, this allows organisations to provide more and higher value services to their clients at lower cost.

An interesting by-product of the growth of outsourcing has been the demand for information professionals who have experience managing offshore researchers. Many recruitment agencies now look for candidates who have experience in this area and in many cases it can be a real differentiator.

So what does the future hold for the UK information professional? It is most likely that the majority of organisations will continue to adopt a hybrid model of an offshore/onshore blend. This will certainly cause the number of traditional information roles to shrink. What it will leave in their place is a more specialist researcher. A researcher who is integrated more deeply with the business and has the opportunity to develop the now increasingly sought after skills associated with managing offshore relationships and service providers.

Jeff Davis, Sales VP for Integreon, has spent two decades in investment banking and management consultancy research. Integreon (www.integreon.com) provides outsourced services that improve profits, effectiveness and efficiency for law firms, financial services, and corporations. The company operates in India, the Philippines, US and UK. Contact: jeff.davis@integreon.com or +44 (0)20 7268 3465.

Filed under White Papers

Contract Management Solutions

by Admin on December 31st, 2007 at 2:47 pm : Comments 000

OUTSOURCED CONTRACT MANAGEMENT SOLUTIONS CAN REDUCE COSTS
Corporations face many challenges in the control of Contract Lifecycle Management costs. Inconsistent manual processes, lack of a central repository for contracts and no standardized contract templates impact the ability of corporations to manage and track compliance of contract milestones. Through the combination of technology, processes and staffing with offshore attorney resources, corporations are able to reduce contract management costs significantly and create a “best in class” and effective enterprise-wide system.

The Aberdeen Group, in their recent 2006 “Contract Management in the Mid-Market” report, stated that:

Integreon can assist corporations to control costs and standardize their contract review process through our offshore staffing and technology solutions

	CONTRACT ADMINISTRATION SAMPLE WORKFLOW
	INCEPTION		NOTIFICATION		ASSIGNMENT
	Client’s contract administrator receives new contracts and uploads them to client’s contract management system.		Integreon’s delivery team leader is notified via secure message that new contracts are available for review.		Deliver team leader assigns the new material to Integreon associates in client’s dedicated delivery team.
	QUALITY CONTROL		SUMMARY AND ANALYSIS		REVIEW AND CLASSIFICATION
	The associate marks the contract to indicate that the review is complete. Completed contracts are then subjected to QC processes agreed with client before document is		The associate extracts key terms, conditions and dates per the template for the contract type established in consultation with client.		Assigned associate reviews each contract in detail and determines its client-established category or type.
	RELEASE		REPORTING/FEEDBACK
	Upon completion of QC, the document is released to client.		Periodic reports are provided to client detailing each associate’s productivity. Client feedback on accuracy is solicited and reviewed with associates and delivery

CLIENT RETURN ON INVESTMENT
Clients enjoy the benefits of outsourcing to Integreon which include increased efficiency, reduced contract cycle time, standardized key clauses, 24/7 online access to contracts, quicker turn-around time and the ability to reduce contract creation costs allowing their own employees to focus on higher value matters.

The General Counsel of a global real estate company came to Integreon because they were suffering from a backlog of contracts for all the properties they managed around the world. Integreon provided a team of dedicated lawyers to review new agreements and summarize their terms according to the client’s requirements. The Client received increased efficiency in that the manual processes were reduced from ten steps to four and paralegal and clerical staff were reduced from ten to three. The contract cycle time was reduced, it was streamlined from 40 days to 15. Key clauses were standardized, compliance and key company clauses were consistently listed in contract language. The client received 24/7 on-line access to contracts which are now all searchable and uploaded to a web-hosted database so that the General Counsel plan ahead by looking up all contacts for renewal in the next six months. The business managers were satisfied that their contacts were no longer “stuck in legal” for weeks at a time. Ultimately, the in-house legal team was able to review finished contracts and just sign them off, rather than writing them all from scratch.

WHAT ARE THE BENEFITS OF AN OFFSHORE LEGAL KNOWLEDGE STAFF?
Cost savings are the most obvious, but not the only benefit. Resource management (resource deficiency or inefficient utilization) and turn around times were vastly improved. In many cases, the requirement for improved turn around was driven by a business unit of the company, supported by the corporate legal department.

Corporations that are leveraging global knowledge staff have identified offshore outsourcing as a long term efficiency strategy. They start by identifying an existing in-house process that can be effectively migrated to an offshore dedicated team with appropriate support and transition. They seek to identify scalable processes, starting with a few people, developing the relationship and the expertise and then ramping up and spreading the success into different parts of the business.

ABOUT INTEGREON
Integreon focuses exclusively on legal and financial outsourcing, where we have deep domain know-how. We offer a full line of knowledge support services from multiple, low cost delivery centers in India, the Philippines and the USA. Our transition planning and program management teams work from New York, London and Los Angeles.

Our customers include 6 of the 10 largest investment banks, 2 of the 3 largest global law firms, several top-tier private equity firms, hedge funds and many Fortune 100 and FTSE 100 corporations. Integreon has been in business for a decade and has around 2000 employees.

Filed under White Papers

CPA Creates Alliance with Integreon to Establish Dedicated Offshore Legal Process Outsourcing Center

by Admin on October 30th, 2007 at 10:46 am : Comments 000

Computer Patent Annuities Limited (CPA), one of the world’s leading Legal Services providers, and Integreon, a global leader in knowledge support and complex business process outsourcing, today announced a five year agreement for Integreon to operate an offshore Legal Process Outsourcing (LPO) center in Mumbai, India exclusively on behalf of CPA. The purpose of this dedicated delivery center will be to provide legal support services, including Litigation Document Review and Management, Deposition Summaries, Preparation of Standard Litigation Documents, Legal Research and Contract Review and Management to CPA’s corporate and law firm clients.

CPA’s further expansion into general legal services is both a strategic development and a response to growing client needs, which have been triggered by the increasing scarcity of available legal talent in the western world, a surge in litigation and M&A activity, as well as rising costs. The relationship between these two industry leaders will provide robust legal support solutions to in-house corporate counsel and law firms alike.

“With further delivery capabilities from India in this strategic partnership with Integreon, CPA continues to expand its leadership position from our heritage of 40 years of high quality and reliable outsourced services to the IP and Legal sectors. For us, Integreon was the natural choice because they have a proven track record in building offshore knowledge service centers for some of the world’s largest law firms and corporations – and they have unique scale and proven capabilities in LPO” said Peter Sewell, CEO of CPA.

“We are delighted that CPA with their prestigious client base and commanding market presence has selected Integreon’s legal knowledge services,” added Liam Brown, Integreon’s president and CEO. “This underlines the marketplace’s confidence in Integreon’s ability to provide flexible, scalable offshore service in the demanding, high-end legal process outsourcing (LPO) sector.”

A recent study by Value Notes on the LPO climate in India indicates that industry revenues from offshoring legal services in India show no sign of slowing and are estimated to reach $640 million by the end of 2010. The study also cites both Integreon and CPA within its top ten LPO League Table, which is based on criteria such as strength of capabilities, onshore/offshore presence, growth strategies and strength of brand in the LPO space.

About Integreon

Integreon provides knowledge support services such as research and analytics, electronic discovery and litigation document review, accounting, and document and graphic services, which enable professionals to focus their time and energy on their ‘highest and best use’. Clients include leading financial services institutions, major international law firms, and Global 2000 corporations. For more information about Integreon, please visit www.integreon.com.

About CPA

Established in 1969, by attorneys and with over 38 years of legal experience and 40,000 clients, CPA is a leading legal services provider. Our services are designed to enable clients to increase capacity, manage risk, and reduce costs – without compromising quality.

CPA is a multi-shore company with offices in 7 countries and a network of associates in every Intellectual Property jurisdiction.

For further information about CPA visit: www.cpaglobal.com

Filed under Press Releases

Integreon Names Ron Friedmann Senior Vice President, Marketing

by Admin on September 25th, 2007 at 10:42 am : Comments 000

Integreon, a global leader in knowledge support and complex business process outsourcing, announced today the appointment, effective immediately, of Ron Friedmann as Senior Vice President, Marketing.

Mr. Friedmann, 49, is responsible for worldwide product marketing and strategy, sales support, public relations, and marketing communications. Based in Washington, DC, he will report to John Croft, Integreon’s President of Sales and Marketing.

Mr. Friedmann, an attorney, has more than 20 years of legal and marketing experience, most recently working with AmLaw 100 law firms and Fortune 500 corporations on electronic discovery, knowledge management strategies, and strategic marketing. Prior to joining Integreon, he was the founder and principal at Prism Legal Consulting, Inc., a firm that assisted law firms and law departments with practice technology and legal market vendors with marketing. Prism now serves as an information-only source for legal market information and analysis. Mr. Friedmann will continue to write his widely read “Strategic Legal Technology” blog.

“Ron’s deep domain expertise and strong consulting track record will be of immeasurable benefit to Integreon and our clients,” said Liam Brown, Integreon’s Chief Executive Officer. “In addition to being one of the most respected authorities on knowledge support strategies, he has a firm grasp on the myriad issues, opportunities, and challenges that affect our clients’ operating environments and continually shape how they do business.”

Earlier in his career, Mr. Friedmann was Chief Information Officer at Mintz, Levin, Cohn, Ferris, Glovsky & Popeo, PC, and practice support manager at Wilmer, Cutler & Pickering (which subsequently merged with Hale & Dorr to become WilmerHale). He also served as a consultant at Bain & Company.

Mr. Friedmann is the founder and organizer of the DC Legal Knowledge Management Group and co-founder of the Law Practice Roundtable. He has published numerous articles in legal trade magazines and frequently spoken at professional conferences on topics including electronic discovery, law firm e-commerce, knowledge management, and blogging as a marketing tool. Mr. Friedmann was inducted five years ago into the College of Law Practice Management, where he currently serves as a trustee.

Mr. Friedmann is a cum laude graduate of New York University School of Law; he earned his undergraduate degree in economics from Oberlin College. He is a member of the New York and Massachusetts’ State Bars, although not currently engaged in practice.

Headquartered in Los Angeles, Integreon has offices in New York; Fargo, ND; London; Mumbai; Delhi; and Manila.

About Integreon

Integreon provides knowledge support services such as research and analytics, electronic discovery and litigation document review, accounting, and document and graphic services, which enable professionals to focus their time and energy on their ‘highest and best use’. Clients include leading financial services institutions, major international law firms, and Global 2000 corporations. For more information about Integreon, please visit www.integreon.com.

Filed under Press Releases