Integreon

The Legal Process Outsourcing (LPO) market is relatively new and rapidly evolving, with a multitude of providers. Like many markets, it will probably consolidate over time, which means careful buyers will consider which providers are likely to be around for the long haul. This adds to the usual challenges of evaluating a crowded playing field, especially for buyers with relatively little LPO experience, but analyst reports that evaluate the market and buying process can help.

One such report is the recently-released “Sourcing Prism” report, Legal Service Outsourcing Edition, published by the ValueNotes Sourcing Practice (”VN”), which has been tracking the LPO market for several years. The report rates 41 LPOs and helps buyers understand key selection criteria. Integreon is pleased to be highly rated across all key criteria, ranking as 1 of just 3 “Pacesetters” identified.

This post summarizes the Sourcing Prism; readers who would like a complimentary copy can register for it here.

VN suggests that buyers consider three main criteria:

1. Services Maturity, which consists of depth of service, provider experience, ‘position on the value chain’, and technology
2. Sustainability, which consists of financial strength, brand, scale, and risk.
3. Strategic Intent, which consists of clarity of vision, clarity of tactics, and demonstrated ability to execute.

Depending on their score on each of these, providers fall into one of three categories: Pacesetter, Contender, and Aspirant. The report uses two types of displays to visualize its ratings.

First, each vendor is scored on a “Sourcing Prism”, a triangular spider chart that shows its scores on each criterion. In this type of display (illustrated below), the vertices of the outer triangle represent the highest score for each criterion.  Each vendor’s performance is represented by an inner triangle; the best-scoring vendors have the “biggest triangles”, that is, inner triangles coming closest to outer ones. An inner red, dashed triangle represents the industry average score. To illustrate, below a conceptual diagram alongside Integreon’s Prism:

Second, to facilitate comparison across vendors, VN also provides three “2×2 charts” that map all vendors against combinations of the criteria. As usual in a 2×2, the top-right position is most favorable. In all three charts, Integreon is in the top right quadrant with just two or three other LPOs.

Law firms and law departments considering using an LPO likely will find this report helpful. We encourage buyers who are considering LPO services to register to receive a free copy of the report.