Position Profile
Key Objective
To provide business information and library services to investment banking and professional services clients.
Position Objectives
- Extract, format and deliver accurate, complete and relevant results from multiple databases to meet a wide variety of qualitative and quantitative information/data requests for US- and UK-based customers (bankers and consultants)
- Interact directly both by telephone and email with US and UK customers to provide high level professional customer service
- Learn and follow research process best practices for a broad range of research products, using analytical abilities and judgment to select most relevant research content for delivery to customer
- Willing to problem-solve and “go the extra mile” when confronted with challenging situations such as inability to easily find information about a particular company or individual.
- Perform both basic and complex tasks with a high degree of accuracy, consistency and in a timely manner. This will require the ability to meet productivity goals and to estimate workload and turnaround
- Ability to work under time pressure and juggle priorities/ multi-task in quick work turnaround situations
- Ability to communicate clearly in spoken English language and in writing, with good grammar and spelling
Personal Success Characteristics
- Excellent verbal and written English language communication skills
- Extremely high level of attention to detail
- Punctual and time-sensitive
- Research-oriented and lateral-thinking mind set
- Able to adhere to processes and also able to problem-solve creatively
- Ability to remain calm and work effectively with US and UK professionals under pressure
- Team player
- Knowledge of and interest in general business and economic matters and terms
Competent in MS Office (Word, Excel, Outlook)
Previous Experience Requirements
- Applicable experience in financial firm or other similar business environment (not a pre-requisite)
- Familiarity with the following databases is helpful but not required: Alacra, Bloomberg, Factiva, Factset, Hoover’s, ICC Juniper, LexisNexis, OneSource, Perfect Information, Shareworld, Thomson One Banker, Thomson Research, Venture Source.
Educational Requirements
- Graduate from any field, finance background will be preferred.