Integreon

A new Aberdeen report highlights how corporate senior management views knowledge process outsourcing and how their views differ from mid-level management.

CxO’s View Knowledge Services Differently by the Aberdeen Group is an executive summary of research that will be released in January 2009.  The report finds that the most senior management in corporations using KPO services focus on augmenting their staff and improving processess.  To get this, they focus on KPO provider capability, dedicated resources, and clear communication. In contrast, mid-management focuses more on reducing cost and improving service levels.   This is an excellent KPO report for providers, customers, and prospective customers.

In our view, both C-level execs and middle management can get what they want from a KPO if they choose their provider wisely.