Integreon

Integreon

×

Our World

We are many Associates but One Integreon. We are a global business, united by shared values and a belief in delivering consistent excellence for our clients.

Why Integreon

Flexible and Adaptable

Whatever your business requirements, we are ready to meet your needs. Onshore, offshore, on-site – we deliver to your specification.

Global Reach

On behalf of our clients, we work in more than 50 languages and interact with people in more than 140 countries. We operate 14 delivery centers across four continents, with locations in the US, UK, India, China, Philippines and South Africa.

Transformative Results

Partnering with Integreon positively transforms your non-core operations. Focus on your strengths, while we reduce your costs and increase your efficiency.

Domain Expertise

Deep experience and a profound understanding of the legal, banking, consulting, professional services and corporate sectors allows us to seamlessly integrate with our clients’ operations.

Customized, Integrated Approach

Our unique range of global, integrated support services means we are able to deliver tailored solutions for all our clients, no matter how complex their issues.

Trusted to Deliver

Demanding organizations, like yours, trust Integreon. We have supported six of the top ten global investment banks and ten of the top ten global law firms, and we are ready to meet your needs.

Insightful and Intelligent

Collaborating with the world’s most forward-thinking firms, we deliver insight that enables clients to make smarter business decisions and do more for less.

Recognized as Leaders

We are widely recognized for our excellence and leadership, and regularly listed among the world’s top outsourcing providers by industry analysts.

Focus on Value and Values

Our commitment to teamwork, performance and passion – making a difference for both our clients and the communities that support us – is built into our corporate DNA.

Philosophy

Integreon aims to be the most trusted provider of outsourced legal, document, business and research services to discerning professionals. Our philosophy is built on three key values:

Teamwork

We are inspired to work together as part of a global business.

Performance

We deliver quality services to our clients which provide value for money.

Passion

We are dedicated to making a positive contribution to Integreon and the communities in which we live.

Together, these values serve as an inspiration and a reference. They inform everything we do, from putting our clients first, to growing a diverse workplace, to building our corporate social responsibility program. Through them, we are One Integreon and we are better partners to our clients, our Associates and our communities.

Approach

We are on your side.

We partner with our clients to determine their strengths, build on them with custom solutions and work to refine them every day. As part of our ongoing service delivery, we measure quality regularly, report diligently and never stop looking for opportunities for continuous improvement. With such a singular focus on client service and outcomes, we have become a highly-awarded company in the outsourcing field.

History

2016

2016

Hong-Kong based private equity firm NewQuest Capital Partners acquires Integreon.

Integreon recognized third time in 2016 IAOP Global Outsourcing 100 List of the world’s best outsourcing service providers.

Integreon also receives IAOP distinguished “Gold Star” honors for programs for innovation, qualifications and client experience.

Integreon expands Australia business development team to address growing demand for outsourced legal and business services.

2015

2015

Integreon introduces Simplicity(tm) and Simplicity Plus(tm) managed discovery services at LegalTech New York.

Integreon moves to new London office and expands global delivery centre.

Integreon Recognized in 2015 IAOP Global Outsourcing 100 List® of the World’s Best Outsourcing Service Providers.

Integreon recognized as top ranked LPO in Chambers Global 2015.

Integreon opens new global delivery center in Austin Texas.

2014

2014

Integreon’s New York delivery center moves to Times Square.

Integreon opens a new 400-seat Noida delivery center that includes permanent exhibits of rare, historic Indian art.

Integreon breaks ground on a new 34,000 sq. ft. (3,160 sq. m.) delivery center in Fargo, which will replace two smaller locations.

Financial Times Innovative Lawyers awards, sponsored by Integreon, expands to the Asia-Pacific region.

2014

2014

Fargo delivery center certified to ISO/IEC 27001:2005 security standard, joining our centers in Manila, Mumbai and Washington, DC.

Integreon opens a new delivery center in Manila to support SNL Financial.

Integreon “widely considered the standard-bearer for legal process outsourcing services” according to the Chambers Global 2014 guide.

Integreon grows to more than 2,200 Associates worldwide.

2013

2013

Integreon offers Integreon Complete™ end-to-end pricing model for e-discovery.

SMILE, Integreon’s CSR program, grows by 800%.

2012

2012

Integreon opens its London document review delivery center.

Integreon launches on-site legal resourcing service.

Integreon places Associates at client locations in Seattle and San Francisco.

Integreon opens its Bristol LPO delivery center, becoming the first provider to offer UK clients onshore and offshore support.

2011

2011

Integreon establishes its Business Services business unit.

Integreon passes $100M in annual revenue.

CEO Bob Gogel joins Integreon.

Integreon opens document review delivery center in Washington, DC.

Integreon starts sponsoring the Financial Times Innovative Lawyers program in the US and Europe.

2010

2010

Integreon launches an upgraded version of its eView™ e-discovery platform.

Integreon announces its Seek & Collect™ appliance to simplify the e-discovery collection process.

Integreon signs a ten-year agreement with CMS Cameron McKenna LLP, a UK member firm of the leading European provider of legal and tax services.

Integreon opens on-site presences at client locations in Hong Kong and Tokyo.

Integreon grows to 2,000 Associates worldwide.

2009

2009

Integreon acquires Onsite3, expanding our e-discovery and forensic software development capabilities.

Integreon acquires Grail Research, which becomes our Research Services business unit.

Acquiring Grail gives Integreon delivery centers in Beijing, Boston, Johannesburg, South Africa, and Noida, India

Integreon opens or acquires delivery centers in Washington, DC, and Bristol, UK.

2008

2008

Integreon acquires Datum, adding discovery to its legal services offerings.

Grail Research featured in Harvard Business School case study.

2007

2007

CBF is sold to Integreon and becomes our Document Services business unit. CBF’s Fargo facility becomes our first onshore delivery center.

Integreon opens its Manila delivery center.

Integreon grows to 1,500 Associates worldwide.

2006

2006

Grail Research established as a division of the global strategy consulting firm Monitor Group (now MonitorDeloitte).

Integreon opens its delivery center in Noida, a technology- and industry-focused suburb of Delhi, India.

Integreon grows to 1,000 Associates worldwide.

2005

2005

Integreon acquires Bowne’s litigation services, which becomes part of our Legal Services business unit.

2004

2004

Clifford Chance, one of the largest law firms in the world, retains Integreon to build its Gurgaon-based offshore legal delivery center.

Integreon opens its London delivery center to support a growing list of UK clients.

2001

2001

Integreon adds investment banking clients to its roster.

CBF Group is established in Fargo, North Dakota, providing document services to law firms.

2000

2000

Integreon opens its first Indian delivery center, in Mumbai, offering document production services.

1998

1998

Integreon Managed Solutions is established, offering document production, research, presentation graphics and administrative support services from its New York delivery center and a client location in Los Angeles.

Awards

We are one of the most widely recognized companies in the industry, winning more than 40 industry citations for outstanding service over the past eight years. Our recent awards include:


2016 IAOP Global Outsourcing 100

Integreon Recognized Third Time in IAOP Global Outsourcing 100 List of the World’s Best Outsourcing Service Providers

A citation in the Chambers and Partner’s 2015 Global Guide

Clients interviewed by Chambers noted Integreon is, "transparent, accurate and knowledgeable, and consistently produces a high-quality service in a timely fashion."

Winner of Best Overall LPO 2015 by India Business Law Journal

2014 ChamberChoice Award Winner for “Business of the Year” by the Fargo Area Chamber of Commerce

 

2011-2014 Top LPO Award in Chambers Global Client Guide

Integreon identified as a Band 1 “world-class” global provider for Legal Process Outsourcing services

In the 2014 citation, Chambers says, “Integreon continues to be widely regarded as the standard bearer for legal process outsourcing services.”

A 2014 “Best Overall LPO” Winner at India Business Law Journal’s LPO Awards

 

2013 Innovation Award, “Outstanding Service Provider of the Year”

Association for Contract and Commercial Management (IACCM), for providing exceptional contract management services and support to Microsoft

2011 Northrop Grumman Supplier Excellence Award

 

2011 Inc. 5000 award, as one of the fastest-growing privately held companies in the US

 

2010 “Cool Vendor” award, by Gartner, for offering solutions that are: “Innovative, Impactful, and Intriguing”

 

2009 Ranked as one of three LPO industry “Pacesetters”, among 41 entrants, in 2009 ValueNotes Sourcing Report.

 

2009 “Excellence in Knowledge Process Outsourcing (KPO)” award from Frost & Sullivan.

Integreon was recognized for its full range of Research KPO, Legal KPO, Document KPO, and Business Services.

2009 “Company of the Year for North America” from ACQ Finance magazine.

Award determined magazine’s editors and guided by results of an independent survey of more than 2,500 industry peers in 35 geographic markets.

2007-2009 iCONECT Top 10 Application Service Provider (ASP)

Awards recognize Integreon’s high standards of service, security and customer support for the iCONECTnXT platform.

2009 Spirit Award from LexisNexis for exceptional product support, promotion, and client service.

 

2009 NASSCOM EMERGE 50 List, which identifies and honors companies that are redefining excellence among small- and medium-sized enterprises, for Grail Research.

 

2006-2009 Top Ranking in the Socha¬-Gelbmann Electronic Discovery Survey

Top marks for experience, processing capacity, production, data identification, and expert witness services. As of the 2009 report, Socha-Gelbmann no longer ranks vendors.

2006-2009 Top overall Knowledge Process Outsourcer by The Black Book of Outsourcing

2009 - Only provider to receive Top-Five rankings across all three categories: Research KPO (#1), Legal KPO (#3), and Document KPO (#5)

2008 Grail Research featured in Harvard Business School case study

 

2016 IAOP Distinguished "Gold Star" Honors

Integreon Received IAOP Distinguished "Gold Star" Honors for Programs for Innovation, Qualifications and Client Experience for outsourcing services