Management at a law firm with 475 attorneys in ten offices wanted to
provide 24/7 internal document processing services but needed to
reduce operating costs. Their internal document centers were poorly
utilized during the second and third shifts, overtime costs were high and
hiring for evenings, overnights and weekends was difficult.
The client turned to Integreon to deliver firm-wide document processing
and overflow services, including transcription and proofreading, after
hours. We initially operated from 5:00 p.m. ET to 8:00 a.m. PT weekdays
and on weekends, but the client quickly moved to a 24/7/365 service.
Integreon accessed the firm’s document management system through a
terminal login structure. Deadlines were mutually agreed upon and we
were able to prioritize work as needed to accommodate rush requests.
Several times each month, Integreon worked with the firm’s internal
resources to complete large projects. In these cases, Integreon provided
a workflow coordinator to ensure smooth management of the project,
an approach the client has since adopted for all services.
With 24/7/365 coverage across all offices, the firm now sees faster
turnaround times and higher quality on all projects. The firm also
benefits from our rapid scalability. Lastly, as in-house resources have
left, the firm has transferred their work to Integreon rather than
incurring the recruiting and training costs of filling open positions.
Over the last three years, the firm has saved more than $1 million in
overtime costs. Reductions in software purchases, licensing fees,
recruiting fees, etc., have only added to the savings Integreon delivers
for this client.