Integreon

Integreon

×

Proofreading Pilot for AmLaw 75 firm

Overview

When an AmLaw 75 firm sought a document services outsourcing partner, they required prospective vendors to complete a test project. By delivering quickly and effectively on this initial program, Integreon became the client’s outsourcer of choice. Today, we also provide this client database management and CRM support.

Challenge

Due to a lack of internal resources for specialized projects, an AmLaw 75 firm with 700+ attorneys was looking to outsourcing service providers for help. Integreon’s flexible service models and 14+ years in the industry were impressive, but the client was not familiar with outside services and requested a test project that would determine our future with their company.

To kick things off, the client submitted a large proofreading request that needed to be turned around quickly. They were already behind on the launch of their new website and needed a provider who could follow the firm’s language standards and templates consistently across all of their pages. The web page content, which included 200+ partner bios, tested Integreon’s on-demand service models with an influx of nearly 300 production hours.

Solution

By centralizing all content to a small, dedicated team, Integreon was able to finish production, within deadline, while getting the initiative back on track. The client was very satisfied with the end result and word quickly spread throughout their Marketing Department about the quality and efficiency of Integreon’s services.

Impact

After completion, the client secured a contract with our Fargo delivery center for additional 24/7/365 marketing support services.

Today, Integreon is still proofreading content for the client on a regular basis. Our team receives 100+ production hours of proofreading on a monthly basis and has recently begun supporting the client with database management and CRM support.