Integreon

Integreon

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Document services

Don’t let poor presentation spoil your hard work. Focus on your message, and we’ll make sure it shines with high quality document processing, presentation services, transcription, proofreading, workflow coordination, virtual assistant and marketing support services, and secretarial transformation.

Overview

Integreon offers a range of document services to help you reduce costs and better utilize resources. By transitioning document preparation and production to Integreon, you can free up your administrative resources to focus on client-facing activities. With dedicated delivery centers in the US, UK, India, and the Philippines, we’re ready to offer the right mix of onshore and offshore resources, available around-the-clock, to meet your exact needs.

Integreon supports a diverse group of clients in the following industries: Legal, Financial Services, Insurance, Technology, Pharmaceuticals and Consulting

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Areas of service

Integreon provides comprehensive document and administrative support services from our network of global delivery centers, including:

Technologies

Our experience with leading workflow packages and our proprietary Tachyon™ project management software ensures you’ll be up-to-date on all your projects. Our experience on Windows and Apple systems and industry standard design, production and transcription software ensures your output will be easy to update and share.

Tachyon™

Tachyon is Integreon’s proprietary, secure digital workspace for efficiently managing workflows and supporting users across a wide range of document services tasks. Clients can submit jobs, upload files, track job status and retrieve complete files. End users can submit source files, provide specific instructions, request turnaround times and specify recipients for completed files. Production managers can view the status of all in-progress jobs, as well as their completion estimates; monitor the availability of production staff to assign jobs accordingly; and run management reports on time tracking, utilization and work volumes.

The system offers:

  • Large file distribution: Deliver documents as large as 100MB
  • Secure file distribution: 128-bit encrypted upload/download provides much higher security than e-mail
  • E-mail notifications: System alerts users to availability of downloads and provides job acknowledgement
  • Web-based interface: Provides anytime, anywhere access to the application
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Document Services case studies

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Certifications & Associations

ISO/IEC 27001:2005 Certified Information Security

Our centers in Fargo, Mumbai, Noida, Manila and Washington, DC, are certified to the highest international standards for information security by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC).

ISO 9001:2008 Certified for Quality Management

Our Mumbai center, home to our global quality assurance (COE) team, is certified to the highest international standards for quality management by ISO. This certification is implemented and sustained by qualified lead auditors.

Six Sigma Black Belt Expertise

Our Six Sigma Black Belt experts ensure we use these concepts to reduce defects and improve efficiency.

Business Processing Association of the Philippines (BPAP)

With more than 200 member companies, BPAP is an information and advocacy gateway for the country’s outsourcing sector.

"Integreon allows us to offer 24/7 document production support … we are very pleased with the efficiencies they offer our firm."

Caroline Boudreau Sweeney, Global Director, E-Discovery & Client Technology Services, Dorsey & Whitney LLP

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