Transforming Business Support Services for a Leading UK Law Firm


When a leading UK law firm sought to transform their business support services, Integreon developed an outsourced ‘support services in a box’ solution that eased firm growth and enabled new offices to adopt efficient processes. Our dual on-shore/off-shore solution helped the client reduce labor costs while enabling them to focus on their core competencies: high-end legal and tax services.


  • A law firm’s strategic review directed them to transform their business support services
  • The business had a continuous need for support services to deal with the increased complexity and scope of support operations, however, Partner propensity to invest in ‘non‐core’ operations was diminished.
  • The client need to reduce overhead costs in an environment of recession, client pressure on rates, and pressure on an anachronistic business operating model
  • Long-term, the client wanted support services to operate at scale, with emerging technologies and deep subject matter expertise
  • Solution

  • Integreon proposed outsourcing ‘non‐core’ business services, enabling the client to focus on its strengths: providing high-end legal and tax services
  • We developed an integrated single-software platform for essential enterprise systems
  • Our established, location-agnostic ‘support services in a box’ approach eased law firm growth, and enabled new offices to tap into efficient support processes
  • The client moved significant portions of support services off‐site, to Integreon’s onshore and offshore delivery centers, to reduce labor costs
  • Impact

  • Smooth ‘Day One’ transition for outsourced support services across multiple functions
  • Immediate procurement savings and reductions in the number of London-based staff working for the client
  • Transferred ‘back office’ staff become fee‐earning professionals, in a growth business, with enhanced career development opportunities, as well as the opportunity for experience with multiple clients
  • The Immediate success of the partnership has already led to co‐developed Integreon/client solutions