Business Services Case Study – BUILDING A CAPTIVE CENTER
When SNL Financial, a leading provider of corporate and financial data needed a new center to meet its aggressive growth targets, they turned to Integreon. Our build-operate-transfer (BOT) experience and our established presence in Manila helped open their new research delivery center on-time and on-budget while saving SNL Financial up to $500K annually.
Business Services Case Study – Integrating Existing Operations
When our client, a leading provider of corporate and market data, acquired a niche competitor, they asked Integreon to transfer the staff to a captive, Integreon-managed center without disrupting their work. We developed a comprehensive communication plan to communicate with the acquired staff and transitioned all of then to new roles with the client.
Continuous Improvement for an AmLaw 100 Client
Three months after the otherwise successful implementation of a client program, measured quality lagged below the SLA target of 90%. Integreon documented the program’s processes carefully and applied sophisticated statistical analysis tools to determine the root causes of the lower than expected quality scores. After identifying key factors, Integreon implemented multiple changes to its templates and processes. Quality quickly exceeded the 90% target and has remained above it since.
CRM - Database Management Services and Expert Support for a Law Firm
When an international law firm needed a dedicated team of experts to develop, manage and upgrade its CRM application, Integreon offered a team of offshore professionals managed by a US-based expert. Integreon’s CRM management and support services delivered improved data and more reliable support, encouraging greater CRM use by client staff. The firm anticipates that Integreon’s CRM support will save them 50% compared to their previous, in-house support.
Establishing the Clifford Chance India Operations Center
When Clifford Chance, a leading UK law firm, sought to consolidate it support operations in India, Integreon built, staffed and transferred a 300-seat dedicated center in Delhi. Integreon drew on its operational experience to make its first captive center delivery a success.
Library and Information Services for a Regional UK Law Firm
When the client, a regional UK law firm, wanted to offer high-quality library and information services to its lawyers, Integreon worked closely with the client to ensure a smooth, rapid transition to an affordable solution that applied best practices to the client’s enquiries, collections management, cataloguing, hard copy distribution and training processes. The client also achieved cost savings immediately, compared with their previous in-house solution.
Personal Injury Process Review Case Study
When a prestigious personal injury firm in New York needed a consulting process review and workload balancing initiative, they turned to Integreon. We optimized their case selection, resource allocation and load balancing processes, resulting in reduced case costs, reduced turnaround times and a greater focus on high-value cases.
Transforming Business Support Services for a Leading UK Law Firm
When a leading UK law firm sought to transform their business support services, Integreon developed an outsourced ‘support services in a box’ solution that eased firm growth and enabled new offices to adopt efficient processes. Our dual on-shore/off-shore solution helped the client reduce labor costs while enabling them to focus on their core competencies: high-end legal and tax services.