Reference No. LON-BUS-2018-082
Office :- London (UK)
Position Title :- Working Capital Manager (INTERNAL VACANCY - Closing date Thursday 29th March 2018)
Position Category :- Business Services
Shift Details :- 37.5 hours per week, 9am to 5.30pm Monday to Friday
Weekend Rotation :-
Holiday Rotation :-
Contact Person :-
Key Objective :-

Oversee the delivery from the Integreon off shore billing team. This role forms a critical link between the client requesting work and the offshore Integreon Associates who undertake the tasks.

Oversee the activities of the revenue control function (including International support) and credit control function and align associate objectives with client cash collection and lockup targets.

This position will identify and execute strategies to develop and deliver products and services to meet client objectives and Integreon business needs. It will include change management and involvement in delivery model transformation, including the delivery operation and client relationship through times of transition.

This position will involve some travel to client offices in Scotland, Sheffield and Bristol.

Position Objectives Expectations :-

• Ensure work product produced by the revenue control, credit control, billing, client matter and recoveries teams is of a high professional standard.

• Consistently deliver on service level agreements, including accuracy, quality, cost, timeliness, deadlines, effective client communication and client service orientation and resolve any quality issues.

• Work with the offshore team managers to monitor performance, resource coordination, training facilitation and coaching/mentoring.

• Identify and execute strategies for developing and enhancing the relationship with the client to improve performance and the overall service experience.

• Ensure compliance with applicable information security policies, procedures, regulatory and VAT requirements.

• Responsible for collaboration with Integreon global delivery centres and resources including work flow management, knowledge transfer and change management.

• Develop and enhance the team’s capability by participating in company-offered training and development programs as well as staying abreast of industry developments and best practice.

• Responsible for other duties as assigned.

Client Billing Team specific:

Responsible for ensuring the timely and accurate delivery of billing services and the related maintenance of working capital balances. Working closely with the offshore team manager to ensure high standards of accuracy and alignment to client business requirements.

Credit Control Team specific:

Responsible for ensuring that the team carries out their duties, which include:

• Enforcement of the client's credit policies including standard chase paths, query resolution and treatment of bad/doubtful debt.

• Generation & dispatch of client reminder letters.

• Daily debt reviews using ARCS calendar to chase outstanding debt, ensuring all information is fully recorded onto ARCS system, adhering to the best practice guidelines.

• Liaison with external and internal clients to progress payment of invoices.

• Handling client queries, liaising with the Revenue Control team, escalating to the Practice Group Finance managers or Partner as required.

• Maintaining up to date bad and doubtful debt provisions.

• Working with the Debt Recovery Team to minimise overdue debt.

Revenue Control Team specific:

Ensure work product produced by the Revenue Controllers in Scotland, Sheffield and London is of a high professional standard ensuring that they are well trained, organised and motivated and that they provide a high level of service. Typical tasks performed by that team include:

• Provide historical information on fees/work /profitability as requested.

• Train partners/other lawyers on best practice (numbers, working capital, time-entry).

• Assist in the year-end WIP FRS5 valuation exercise.

• Track and anticipate volume discounts/rebates.

• Meet with partners on a monthly basis to maximise billings. Report to Practice Group Finance Managers/Practice Group Managers and track.

• Support the ‘Client Matter Team’ with non-standard billing.

• Liaise directly with certain clients on debt collection.

  • Advise on/investigate incorrect rates. Advise on revaluation where appropriate.

• Credit notes: Advise on how to code, what wording to use.

• Split bills: Split master file provided by Client Matter Team according to allocation %s.

• Help amend billing template once bill has been raised.

• Completion of vendor forms (CMS-CMNO suppliers).

• Advise on clearing client balances.

• Show lawyers how to access their WIP/Debtor/Client account balances.

• Investigate and resolve any negative cost balances.

• Help lawyers forward retainer letters through to Client Matter Team.

• Assist with time entry queries.

• Assist with submitting bills.

• Help investigate status of requests.

• Deliver pro-forma bills through Hub in emergency plus required support.

• Help client setting up bulk-pro-formas (pf coding).

• Deliver pro-forma bills and required support.

• Liaise with Client Matter Team in setting up bulk-pro-formas.

• Answer queries on EU VAT numbers.

• Partner Matter Billings report (disseminate, collate responses, return).

• On-site support for credit control queries.

• As part of the wider UK Revenue Controller team, support London-based revenue controllers as required.

Personal Success Characteristics :-

• Good leadership and team management skills in order to direct both an onshore and offshore team to achieve desired results.

• Ability to analyse research and make informed decisions.

• Flexible, the ability to multi-task, and oversee multiple projects at any given time.

• Able to meet the high standards of accuracy required.

• Able to work under time pressure demanded by tight deadlines.

• Desire to work in a team but also self-motivated.

• Excellent written and oral communication skills to provide direction to the delivery team as well as communicate directly with clients.

• Strong numeric skills.

• Understanding of the legal industry and its operating model is desirable.

Corporate social responsibility :- Corporate Social Responsibility (CSR) is part of Integreon’s DNA and Associates are encouraged to participate in our various CSR initiatives and opportunities. We have a long term association giving back to communities and an ongoing commitment to impact positively in areas such as education, healthcare, social awareness and the environment.
Educational Requirements :-

• GCSE Grade A-C Maths and English (or equivalent).

• Graduate level desirable although not essential.

Previous Experience Requirements :-

• Proven and relevant experience within a professional services environment.

• Experience in managing a team essential.

• Experience of managing remote teams, particularly offshore desirable.

• Desirable: Elite ELBS and Paperless Proforma billing skills.

• Experience of credit management function.

• Microsoft Office skills.

Reports To :- Finance Operations Manager
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