Reference No. FAR-DOS-2018-044
Office :- Fargo (US)
Position Title :- Workflow Coordinator
Position Category :- Document Services
Shift Details :- 3pm - 11pm
Weekend Rotation :- Every Third
Holiday Rotation :- In rotation
Contact Person :-
Key Objective :-

This position manages word processing projects by communicating with clients and assigning projects to other Integreon Associates.

The hours for this position are 3pm - 11pm. $300 Hiring Bonus included.

Position Objectives Expectations :-

Specific Duties

• Assign project work as needed to appropriate Integreon Associates.

• Monitor client e-mail inboxes for incoming projects and set up projects in a workflow management tool.

• Answer phones and respond to client e-mail utilizing professional and concise communication.

• Manage and prioritize projects to meet deadlines.

• Assist other Associates with questions and troubleshooting projects.

• Hand-off or receive projects from other WFCs.

• Review work to ensure quality and process standards and customer expectations have all been met.

• Check work schedules to ensure all Associates have arrived for their shifts or departed according to the hours scheduled.

• Notify management about any need for additional resources or other assistance based on current project workload.

• Re-assign project workload as needed.

• Alert management or lead Associate regarding any project quality problems.

• Update management and team on project status throughout work schedule.

• Assist with project production as needed.

• Understand and maintain International Security Organization (ISO) certification through Integreon-mandated training and practices.

• Other duties as assigned.

Personal Success Characteristics :-

• Must be able to demonstrate expert-level skill in using Microsoft Office Suite 2010 and Adobe Acrobat Pro 11.

• Will need to have the ability to operate standard office equipment, including computers, phones, printers and scanning equipment.

• Must multi-task and oversee multiple projects at any given time.

• Demonstrate the ability to perform accurately under time pressures and constraints.

• Maintain client confidentiality while working in a fast-paced, dynamic and creative organization.

• Communicate effectively with all Associates and clients in a friendly, pleasant and professional manner.

• Demonstrate the ability to be a problem solver who is able to work independently.

Corporate social responsibility :- Corporate Social Responsibility (CSR) is part of Integreon’s DNA and Associates are encouraged to participate in our various CSR initiatives and opportunities. We have a long term association giving back to communities and an ongoing commitment to impact positively in areas such as education, healthcare, social awareness and the environment.
Educational Requirements :- High School Diploma or Equivalent
Previous Experience Requirements :-

2 years in Microsoft Office

3 Years Customer Service

Reports To :- Operations Lead
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