Reference No. SHE-BUS-2018-017
Office :- Sheffield (UK)
Position Title :- Knowledge Assistant
Position Category :- Business Services
Shift Details :- 37.5 hours per week, 9am to 5.30pm Monday to Friday
Weekend Rotation :-
Holiday Rotation :-
Contact Person :-
Key Objective :-

To provide professional support to our clients ensuring that they receive consistently excellent services within agreed Service Level Agreements. To support the Dedicated KRS Team as follows:

* Responsibility for various administrative and organisational duties to support the work of the qualified information professionals.

* Administrative help with the upgrade and development of our intranet platform to SharePoint 2016.

* Assistance with exploitation of value added services, ClientNet and support in Knowledge Audit work.

* Understand and adopt the principles of acting as a professional service provider. Run SLA reports and manipulate data into regular reports.

* Contribute to the continuous review and improvement of processes.

Promote a culture of mutual understanding through effective communication both within Integreon and with our clients.

Position Objectives Expectations :-

Support the UK based KRS team including:

• Intranet and Knowledge System (Compass/Sharepoint) work – loading/editing documents, trouble shooting, training, gathering development requirements.

• Run Research Monitor reports regularly and on request.

• Assisting in the organisation of data cleansing, organisation and liaison with the Professional Support Lawyers and the central Knowledge team.

• Assist in value added client projects such as Knowledge Audits and client knowledge platforms. Help in the preparation of documentation, completing audit checks, arranging audit interviews, type up spreadsheets, collect and organise data, with analysis where possible.

• Support the Library & Information Services Manager with tasks/projects requiring administrative work, compilation of SLA and MIR data each month.

• Run and load various reports to the Project Office site as required.

• Support the Senior Knowledge Manager with training course booking, administrative tasks and follow up.

• Update lists of password holders on various commercial databases – e.g. PLC, Lexis, Westlaw, FT.

• Special projects as required.

Personal Success Characteristics :-

Communication and listening skills – ability to articulate positions/opinions clearly, effectively and objectively.

Problem solving – anticipate and resolve problems before they happen.

Organised and methodical.

Interpersonal skills – develops and maintains effective professional relationships internally and externally.

Flexibility – ability to adapt to changed responsibilities and new situations.

Client focus – Is dedicated to meeting the expectations and requirements of internal and external clients.

Creativity – has new, creative and unique ideas to problems. Encourages the creative initiatives of others.

IT/Systems - familiarity with MS Office particularly Excel, PowerPoint and Word. Comfortable with technology, with an ability to manipulate data and software with minimal training. For example pivot tables on Excel etc.

Corporate social responsibility :- Corporate Social Responsibility (CSR) is part of Integreon’s DNA and Associates are encouraged to participate in our various CSR initiatives and opportunities. We have a long term association giving back to communities and an ongoing commitment to impact positively in areas such as education, healthcare, social awareness and the environment.
Educational Requirements :- Excellent IT skills with the ability to fully exploit existing resources.
Previous Experience Requirements :-

PA / administrative experience.

Experience of data entry, utilising technical packaging and managing electronic records.

Reports To :- Library & Information Services Manager
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