Reference No. BRI-BUS-2017-044
Office :- Bristol (UK)
Position Title :- Information Assistant
Position Category :- Business Services
Shift Details :- 37.5 hours per week, part time hours will be considered (minimum of 25 hours per week)
Weekend Rotation :-
Holiday Rotation :-
Contact Person :-
Key Objective :-

To provide professional support to our clients ensuring that they receive consistently excellent services.

Serve as a liaison and co-ordinator for Information Services, helping to enable excellent service delivery and promote communication.

To support the Information Services and Business Intelligence (IS & BI) team in their delivery of the following services:

• Hard copy acquisition and management.

• Training on library resources and processes.

• Assisting the Research team with searches.

• Contributing to the promotion and development of the service.

• Contributing to client account management.

• The day to day administration and support of the IS & BI service.

Understand and adopt the principles of acting as a professional service provider.

Contribute to the continuous review and improvement of processes.

Promote a culture of mutual understanding through effective communication both within Integreon and with our clients.

Position Objectives Expectations :-

Collections management/administration:

Undertake collections management duties within the Central Team and at client library sites (on a rota basis), including:

• Processing new orders from clients for journals and books.

• Liaising with clients regarding orders.

• Processing of new books (cataloguing and updating LMS).

• Journal administration.

• Updating client and Integreon systems.

• Reviewing new publications list.

• Administrative support around renewal of materials.

• Provide data to support electronic resource renewal/adoption.

• Password administration.

• Arranging for article copy requests to be provided.

• Physical library management (including admin support for client satellite collections, distribution of new materials, liaising with client post room).

• Providing admin support for budgeting work where required.

Intranet/knowledge management:

• Updating client intranet pages and regular posts (eg new books lists, comms).

• Uploading know how to client know how system.

Training administration, including:

• Tracking requests.

• Updating central training records.

• Booking training sessions with clients and suppliers.

General library service support:

• Support to the Business Intelligence and Current Awareness service (e.g. compiling and sending reports, pulling together simple requests, emailing regular alerts).

• Providing passwords.

• Arranging client-facing meetings for team members.

• Support on production of marketing materials for the service.

• Support on production of reports for clients (e.g. collating information for Monthly Account Reviews).

• Application of best practice.

Personal Success Characteristics :-

• Organised and methodical.

• Communication and listening skills – ability to articulate positions/opinions clearly, effectively and objectively (verbally and in writing).

• Problem solving – anticipate and resolve problems before they happen.

• Interpersonal skills – develops and maintains effective professional relationships internally and externally.

• Flexibility – ability to adapt to changed responsibilities and new situations.

• Client focus – Is dedicated to meeting the expectations and requirements of internal and external clients.

• Creativity – has new, creative and unique ideas to problems. Encourages the creative initiatives of others.

Corporate social responsibility :- Corporate Social Responsibility (CSR) is part of Integreon’s DNA and Associates are encouraged to participate in our various CSR initiatives and opportunities. We have a long term association giving back to communities and an ongoing commitment to impact positively in areas such as education, healthcare, social awareness and the environment.
Educational Requirements :-

Excellent IT skills.

Good level of numeracy.

Previous Experience Requirements :-

• Previous experience in an information services or related role, preferably in the legal sector.

• Experience of organising information and updating electronic records.

Reports To :- Senior Information Specialist
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