Integreon

Integreon

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Reference No. LON-BUS-2017-058
Office :- London (UK)
Position Title :- Document Production Workflow Operator (Day)
Position Category :- Business Services
Shift Details :- 7.30am to 3.30pm Monday to Friday
Weekend Rotation :-
Holiday Rotation :-
Contact Person :- talentuk@integreon.com
Key Objective :- Manage the department’s workflow, maintaining a high level of service which matches customer's expectations. To serve as a key client interface for Integreon’s Document Centre services. Keen to be flexible and in possession of excellent MS Office skills.
Position Objectives Expectations :-

• Excellent customer service skills.

• Workflow management for the Document Centre.

• Utilising client tools and templates in document preparation as required.

• Technical document trouble-shooting support as required within the centre or directly with centre users.

• Adherence to brand guidelines and best practices when preparing documents.

• Producing work product which is of a highly professional standard, consistent in formatting and style.

• Performing quality control measures on work produced, including by colleagues.

• Managing and prioritising assigned projects to ensure deadlines and expectations are met.

• Acquire and maintain an in-depth working knowledge of the client’s working environment and business needs.

• Effective project communication and handover between shifts.

• Identifies concerns, risks and conflicts and asks for assistance when required in a timely and constructive manner.

• Responsible for continuing to upgrade work skills by participating in company-offered training and development programs and staying abreast of technology changes relevant to this role.

• To develop an overview on team skills in producing complex documents.

• Must be flexible and responsive to business needs.

• To assist in the collation and preparation of data for monthly reporting.

• Monitoring productivity of the team ensuring that any issues are identified.

• To act as a focal point for the team for queries or concerns and escalate accordingly.

• To ensure adequate staffing is provided for on the evening shift and to liaise with the Document Centre Manager to procure extra resource if necessary.

• To maintain a close working relationship with the Document Centre Manager.

• Other duties as assigned.

Personal Success Characteristics :-

• Ability to multi-task and oversee multiple projects at any given time, as well as perform accurately under time pressures and constraints.

• Show initiative and good judgment and be able to work independently.

• Ability to concentrate in an environment of multiple demands and distractions.

• Able to maintain confidential information and work in a fast-paced, dynamic and creative environment.

• Able to work effectively with colleagues of all levels in an organisation.

• Excellent written and oral communication skills to interface with clients and colleagues.

• Seeks and responds positively to all forms of feedback (client/line manager/appraisal); learning from experience.

• Strongly self-motivated; always adopts a ‘can do’ approach; takes pride in work and the larger organisation.

Corporate social responsibility :- Corporate Social Responsibility (CSR) is part of Integreon’s DNA and Associates are encouraged to participate in our various CSR initiatives and opportunities. We have a long term association giving back to communities and an ongoing commitment to impact positively in areas such as education, healthcare, social awareness and the environment.
Educational Requirements :-

• Excellent working knowledge of document production practices and technologies.

• Advanced technical knowledge.

Previous Experience Requirements :-

• Experience of administering effective workflow management systems in a legal or other professional services environment.

• Previous document production experience in a professional service environment.

• Experience of working in an outsourcing/offshoring environment.

Reports To :- Document Centre Manager
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