Reference No. SHE-BUS-2017-003
Office :- Sheffield (UK)
Position Title :- Delinquent Debt/Credit Management Administrator
Position Category :- Business Services
Shift Details :- 37.5 hours per week, 9am to 5.30pm Monday to Friday
Weekend Rotation :-
Holiday Rotation :-
Contact Person :-
Key Objective :-

The Recoveries Team will form an important part of our clients Recovery service and we require a Delinquent Debt Administrator to work with the Recoveries Manager to manage recovery cases.

This role will be assisting the Recoveries Manager in managing a portfolio of aged invoices and to work towards suitable and workable solutions.


Position Objectives Expectations :-

Your primary responsibilities will include;

. Assisting with contentious litigation matters and the debt recovery process.

. Dealing with significantly aged invoices, working with partners and finance colleagues in removing barriers to payment and providing accurate and timely advice to colleagues and clients.

. Dealing with delinquent debt, assisting in the debt recovery process.

. Delivering management information.

. Liaison with external and internal clients to progress payment of invoices and enforcement of the client’s credit policies including query resolution and treatment of bad and doubtful debt.  

• Assisting in the communication of legal and compliance updates to managers and debt recovery officers, ensuring compliance.

• Liaison with external and internal clients to progress payment of invoices.

• Working with the Credit Control Team in minimising overdue debt.

• Ensuring all deadlines are met in accordance with department procedures and client service level agreements.

• Liaison with partners on delinquent debt and escalation as necessary.

• The use of the Accounts Receivable Collections System to accurately record recovery information.

Personal Success Characteristics :-

• Excellent communication skills and change management skills.

. Excellent stakeholder management skills, ideally from within a professional services environment.

• The ability to deal with a variety of challenges, innovate and think on your feet.

• Consistently deliver high quality services on time, with a focus on responsiveness, client satisfaction, effective client communication and client service orientation.


Corporate social responsibility :- Corporate Social Responsibility (CSR) is part of Integreon’s DNA and Associates are encouraged to participate in our various CSR initiatives and opportunities. We have a long term association giving back to communities and an ongoing commitment to impact positively in areas such as education, healthcare, social awareness and the environment.
Educational Requirements :- Good standard of education with Grade C or above in GCSE English and Maths.
Previous Experience Requirements :-

The Delinquent Debt Administrator will possess a background of Credit Control and some understanding of the recovery of aged invoices.

Experience of delinquent debt desirable.

Professional services experience preferred.

Previous Credit Control experience essential.

Reports To :- Recoveries Manager
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