Integreon

Integreon

×

People & Culture

Our remarkable results come from our exceptional people, which is why we focus on hiring, training and growing a highly skilled workforce.

Many Associates, One Company

Our 2,200+ Associates operate in North America, Europe, Asia, Africa and Australia, collaborating with our clients across time zones, borders and languages. As a global company, we know that drawing on different backgrounds, cultures, skills and points of view enables us to better serve our clients around the world.

As a growing company, we look for people who want to build a career. Start your journey with Integreon at our Careers Page.

INTEGREON’S DNA

Every company has its own DNA, the behaviors and values that make that company what it is. We’ve identified nine behaviors that embody our three ONE INTEGREON values and make up the strands of Integreon’s corporate DNA. They are:

Teamwork

  • We do what we say and we hold our colleagues to the same standard.
  • We address issues immediately and transparently.
  • We strive to help each other succeed.

Performance

  • We produce quality work, all of the time.
  • We make promises with care and exceed expectations.
  • We leverage technology to be more effective and efficient.

Passion

  • We aim to delight our clients at every opportunity.
  • We sell Integreon through every action of every Associate.
  • We make a difference to our clients and our communities every day.

Our Associates’ annual evaluations are based, in part, on how well they embody these values. By living every strand of our DNA every day, we create lasting value for our clients, our community and our company.

Integreon Leadership Team

As a global company, we draw on proven leaders from around the world, men and women with international experience providing legal, document, business and research support services. Our Leadership Team is personally engaged with our clients and client programs, providing tangible leadership and on-the-ground support to our Associates worldwide.

 CORPORATE LEADERSHIP

Robert Gogel

Robert Gogel

Chief Executive Officer

Robert Gogel

Robert Gogel

Chief Executive Officer

Robert (Bob) Gogel has more than three decades of experience as both a provider and purchaser of global outsourcing, technology and consulting services. A proven senior executive of high-value services businesses, he has held a number of CEO roles in world-class outsourcing organizations. He has been active in developing onshore, near-shore, and offshore service delivery centers for global organizations. He has worked closely with private equity firms, multinational companies, and the public sector, and is a recognized industry thought leader.

Before joining Integreon as CEO in July 2011, he was CEO of Enrich, the employee benefits consultancy, and had held positions on the executive boards of AXA Group and Siemens Business Services GmbH. Prior to that, he had 17 years of strategy and organizational consulting experience at Gemini Consulting (formerly the MAC Group), as a senior partner in both the US and Europe. His industry focus has been on financial services firms and professional services organizations, and he has extensive experience building teams across multiple countries and cultures.

Bob is co-founder of a leading think tank – the European Executive Council (EEC), the editor-in-chief of the annual State of the European Union conference, and a member of the faculty teaching the MBA program at HEC in Paris and Shanghai. The author of several business books and a frequent contributor to publications and forums, he holds a BA from Harvard, a Master’s degree in Applied Economics from the University of Louvain and an MBA from the University of Chicago.

He is a participant in many of Integreon’s CSR initiatives and believes passionately in improving the communities where Integreon does business.

Sean Fay

Sean Fay

Chief Financial Officer

Sean Fay

Sean Fay

Chief Financial Officer

Sean has 20 years of experience as CFO and Finance Director for businesses across a range of sectors. From 1994 to 1997, he served as Finance Director of Groupe Flo UK Limited, the UK subsidiary of Group Flo SA, a French restaurant group, and from 1997 to 2000, he was Finance Director of Cranks Retail Limited, a venture-backed healthy eating and cafe chain.

He was CFO of Isis Research PLC from April 2001 to October 2003, and led the sale of that business to Synovate Healthcare, subsequently serving as CFO of Synovate Healthcare until February 2005.

Since 2005, Sean has specialized in private equity-backed businesses. From 2005 to 2008, he was CFO of Pims Group, a leader in the UK waste water sector, which was backed by Gresham Private Equity. He was instrumental in the successful growth and sale of the Pims Group to Inflexion Private Equity in March 2008.

Since 2008, Sean has served as CFO of several PE-backed businesses across a range of sectors, including Harvey Jones, Enrich Reward, Home Learning College and Brandspace Group.

Sean is a Fellow of the Institute of Chartered Accountants in Ireland and qualified as a chartered accountant in November 1988. Between 1989 and 2004, Sean worked at Deloitte Haskins & Sells (subsequently Coopers & Lybrand and now PWC), serving as Audit Senior and Audit Manager.

Mike Zuercher

Mike Zuercher

Chief Legal Officer, Group Head, Talent Management & US Country Head

Mike Zuercher

Mike Zuercher

Chief Legal Officer, Group Head, Talent Management & US Country Head

Mike Zuercher joined Integreon in 2009 and, as Chief Legal Officer, oversees the company’s internal legal functions. He has also served as the company’s US country head from 2012 to 2014.

Prior to Integreon, Mike served as Senior Vice President, Corporate Affairs, General Counsel and Secretary, for First Consulting Group, a publicly-traded firm that provided IT outsourcing, consulting services and software products to the healthcare, pharmaceutical and life sciences industries prior to being acquired by Computer Sciences Corporation in 2008. He previously served as Senior Director, Legal Affairs and Corporate Secretary for Stamps.com, Inc., where he played an integral role in the company’s initial public offering.

Mike earlier worked as an associate in the business and technology group of Brobeck, Phleger & Harrison LLP, representing private and public companies in corporate, M&A and securities transactions.

Throughout his career, he has worked on numerous transactions with investment banks, private equity and venture capital firms, as well as advising in the areas of corporate governance, public company reporting and SOX compliance, M&A, investor relations, licensing, executive compensation, risk management/ insurance and procurement. He also has significant commercial contracting and negotiations experience, having completed several large, complex outsourcing transactions.

Mike holds Bachelor of Arts degrees in both economics and political science from Stanford University and a JD from the University of San Francisco School of Law. He is also a Certified Director as a result of completing the director training and certification program at University of California at Los Angeles (UCLA) Anderson School of Management.

Thomas Jaycox

Thomas Jaycox

Chief Information Officer

Thomas Jaycox

Thomas Jaycox

Chief Information Officer

Thomas Jaycox joined Integreon in 2009. As Chief Information Officer, he directs the planning and implementation of enterprise IT systems in support of business operations, in order to improve cost effectiveness, service quality and business development.

Prior to his current role, he was our Vice President of Information Technology responsible for Integreon’s Global Product Development and Infrastructure Management.

He was previously with ONSITE3, until its acquisition by Integreon, where he worked as the IT Director, leveraging his experience in information security and technology to provide vision and leadership for developing and implementing reliable, secure e-discovery information technology initiatives.

Andrew Sims

Andrew Sims

Country Head, UK and Chief of Staff

Andrew Sims

Andrew Sims

Country Head, UK and Chief of Staff

Andrew Sims joined Integreon in 2013 as Chief of Staff and directly supports CEO Robert Gogel in the delivery of both strategic and day-to-day initiatives on a global basis. In 2014, Andrew was also named Integreon’s UK Country Head.

Andrew has 14 years of experience in management consulting, primarily in leading transformational change for organizations and establishing new business ventures. Prior to joining Integreon, he was a Programme Director at Capgemini Consulting, where he worked across a broad range of sectors and in a number of senior internal management roles. Before his consulting career, Andrew worked for a major UK political party as a campaign manager.

Andrew is a qualified executive coach and continues to provide coaching on a voluntary basis for a UK not-for-profit organization. He holds an MBA from Edinburgh University.

Anshu Gupta

Anshu Gupta

Country Head, India and Head of Strategy

Anshu Gupta

Anshu Gupta

Country Head, India and Head of Strategy

Anshu Gupta joined Integreon in October 2013 and works with the CEO Robert Gogel on strategic, delivery excellence and organizational transformation projects across Integreon’s global locations. In 2015, Anshu has also been named as Integreon’s India Country Head.

Anshu has 8 years of Strategy Consulting experience across A.T. Kearney and Bain & Company. At Bain, he focused on Private Equity consulting - commercial due diligences and portfolio management projects. He has also led strategic and performance improvement engagements across high growth sectors in developing economies - outsourcing, healthcare, cement and retail. He has pre-MBA operations delivery experience with the Indian tobacco major ITC Ltd.

Anshu holds a post graduate in engineering from Indian Institute of Technology (IIT), Delhi and an MBA from Indian School of Business (ISB), Hyderabad.

Benjamin Romualdez

Benjamin Romualdez

Philippines / Hong Kong / Japan Country Head & Group Head, Associate Engagement

Benjamin Romualdez

Benjamin Romualdez

Philippines / Hong Kong / Japan Country Head & Group Head, Associate Engagement

Benjamin Romualdez started at Integreon in May 2010, serving as the global delivery head for an investment bank with global operations. In 2011, he was appointed country manager for the Philippines, Hong Kong and Japan.

Benjamin has more than 10 years of experience in the Philippines Business Process Outsourcing industry, having worked with global firms such as Ambergris Solutions (now Telus International) and Sykes Enterprises.

Prior to joining Integreon, he was the operations director for a leading diversified global manufacturing and technology firm, operating out of Sykes Asia. As the overall business unit leader, he built one of the largest operations groups in Sykes Asia, consisting of 1,500 employees performing over 70 different functions, ranging from financial services, engineering support, commercial support, marketing support and back-office shared services.

 BUSINESS UNIT LEADERSHIP


 

LEGAL SERVICES

Caragh Landry

Caragh Landry

Global Head, Onshore Managed Review

Caragh Landry

Caragh Landry

Global Head, Onshore Managed Review

Caragh Landry joined Integreon in 2012 as Head of Legal Operations. She currently oversees Onshore Managed Document Review in the US and UK.

Caragh has worked in the Discovery/eDiscovery industry for eighteen years, holding positions as head of Client Services, Managed Review, Process and Change Management and Product Management. Prior to joining Integreon, Caragh was part of the launch team for DiscoverReady, which was focused on creating a go-to-market business process for Managed Review in the US and India and implementing lean process improvement strategies across the company. Caragh also held prior roles in eDiscovery technology relating to processing and hosting, eDiscovery and Managed Review training and Sales support.

Throughout her career, Caragh has concentrated on technology integration and continuous improvement as it relates to document review. She is a leader in technology-assisted review (TAR) and predictive coding (PC) workflows and has participated in the design of several review and TAR/PC platforms.

Deirdre Byrne

Deirdre Byrne

Global Head, Offshore Managed Review

Deirdre Byrne

Deirdre Byrne

Global Head, Offshore Managed Review

Deirdre Byrne is the Global Head of Offshore Managed Review, covering Integreon delivery centers in Manila, Mumbai, and Noida as well as Fargo, ND. In this role, she oversees all aspects of delivery for client engagements in the document review space. She also acts as the client interface with several of the company’s key clients.

Prior to joining Integreon in 2011, Deirdre lived in India and had responsibility for global service delivery for a pure play legal outsourcing provider. As part of her remit, she established an internal university and was charged with developing curriculum, testing, benchmarking and professional development for more than 700 Indian lawyers.

She began her career with U.S. Attorneys’ office in Atlanta, GA and then later practiced law in New York City with the law firms of Shea & Gould, Whitman & Ransom and Pryor, Cashman. After a successful decade as a commercial litigator specializing in federal court practice, she joined a boutique firm specializing in restructuring debt and purchasing assets and operations related to Chapter 11 bankruptcies for foreign clients.

Deirdre received her B.S. with honors from Vanderbilt University College of Arts & Sciences and her J.D. from Emory Law School.

Mark Ross

Mark Ross

Global Head, Legal Process Outsourcing

Mark Ross

Mark Ross

Global Head, Legal Process Outsourcing

Mark joined Integreon in 2009 and, as Global Head of LPO, he is responsible for our legal process outsourcing delivery worldwide, with accountability for Integreon’s LPO P&L, business strategy and solution development.

Mark is a preeminent authority and recognized thought leader in the LPO field. He is a former partner at the first UK law firm to offshore legal work, and he is the only person to have been invited to address the American Bar Association, the Law Societies of England & Wales and South Africa, The Solicitors Regulation Authority and the International Bar Association on the topic. Mark was also consulted by the Legal Services Board of Victoria, Australia, in connection with their development of legal outsourcing guidelines. He also developed the first State Bar minimum continuing legal education (MCLE) and continuing professional development (CPD) accredited courses on the ethical implications of outsourcing legal work.

Mark has been interviewed by numerous mainstream and legal publications, including The New York Times, Wall Street Journal, Time, the UK Law Society Gazette, and the ABA’s Law Practice Management. He has also been invited to speak as a leading authority on LPO by prestigious organizations that include: Financial Times Innovative Lawyers, U.C. Berkeley School of Law, Northwestern University School of Law, Stanford Center for the Legal Profession and the International Legal Ethics conference.

Mark is the former chair of the International Association of Outsourcing Professionals’ Legal Outsourcing Chapter, formerly on the editorial board of Outsource Magazine and currently on the Advisory Board of Suffolk Law School’s Institute on Law Practice Technology and Innovation.

Thomas Biegacki

Thomas Biegacki

Global Head, E-Discovery Services

Thomas Biegacki

Thomas Biegacki

Global Head, E-Discovery Services

Tom Biegacki joined Integreon in 2014. As leader of the firm’s E-Discovery Services business unit, he has global responsibility for forensics, processing, hosting and project management services, operations, and strategy.

Tom's experience in electronic discovery includes his successful performance as a New York corporate and law firm litigation support technology director. He also supported top ESI/litigation support services providers as a senior client services and business development executive. Tom brings more than 25 years of entrepreneurial, operations, and business development experience in law firm technology, litigation support, and discovery management services that will facilitate Integreon’s delivery of superior, comprehensive, and cost-effective e-discovery services to its corporate and law firm clients.

Tom has a degree in English Literature from the College of the Holy Cross. In between conference calls and production deadlines, he frequently performs at comedy clubs in New York City and at special events during legal technology conferences.

DOCUMENT SERVICES

Al McNee

Al McNee

Global Head, Document Services

Al McNee

Al McNee

Global Head, Document Services

Al McNee rejoined Integreon in 2013 after a year as the president of Applied Discovery. As leader of the Document Services business unit, he is responsible for client management and operations in this sector worldwide. Al had previously worked at Integreon as Global Head, Legal, starting in 2010.

Prior to joining Integreon, Al held a number of executive positions at Merrill Corporation, where he worked for more than twenty years. In 1988, he was hired to help diversify Merrill's highly cyclical financial printing business and quickly helped build their legal solutions business unit into an industry leader.

Al has spent his entire career in the outsourcing industry, having been hired by Xerox Corporation right after graduating from St. Olaf College with combined majors in History and American Studies. He also attended Dartmouth’s Tuck School of Executive Education.

Al is highly active in his community and has served on the Boards of Directors of Regions Hospital, the Boy Scouts of America - Viking Council and The History Theatre.

BUSINESS SERVICES

Rowan Gilpin

Rowan Gilpin

Global Head, Business Services

Rowan Gilpin

Rowan Gilpin

Global Head, Business Services

Rowan Gilpin joined Integreon in 2014 as Head of Business Services. He works with our clients to improve their processes and bottom line via standardization.

Rowan has worked in the outsourcing business for fifteen years, with clients that include Lloyds Bank, AXA, Walmart, the Ministry of Justice and several local authorities. Prior to joining Integreon, Rowan was working for Liberata, delivering financial processing services, human resources and payroll for both private and government clients. Rowan has also worked as a financial director in the property sector and computer industries before moving across to BPO.

Rowan started his career in the banking sector, both on the domestic side and offshore, running the dealing, back-office and risk reporting, later moving to special tax products and loans.


 

RESEARCH SERVICES

Arundhati Mehrotra

Arundhati Mehrotra

Delivery Head

Arundhati Mehrotra

Arundhati Mehrotra

Delivery Head

Arundhati is currently responsible for managing Integreon’s delivery operations for the Research business. Arundhati joined Integreon’s Research Services business from Grail Research, following its acquisition by Integreon in 2009. She brings more than 11 years of experience in strategy research.

Her areas of focus are quantitative research and analytics, understanding consumer behaviour, market entry strategy support, industry analysis and market sizing. She has worked extensively on industries such as CPG, Financial Services, Healthcare and Technology.

Prior to joining Integreon she worked with a global research firm, where she focused on investment and business research. Arundhati holds an MBA from International Management Institute, India.

Brad Williamson

Brad Williamson

Regional Head, North America

Brad Williamson

Brad Williamson

Regional Head, North America

For the past 25 years, Brad Williamson has worked in operational and consulting roles for some of the world’s largest data-driven organizations, including Procter & Gamble, Clorox, Hallmark, Medtronic, Toshiba and Nintendo. As Regional Head, North America, Brad and his team work on research engagements primarily in the western United States and Canada.

Brad has extensive experience working with syndicated and other types of secondary research, and has personally managed numerous primary qualitative and quantitative research studies. He has provided strategic planning and operations guidance to senior executives at many different types of companies, from Fortune 500 firms to technology startups. His Integreon teams deliver research and analytics support to some of the largest technology firms in the world.

Brad has an MBA from Northwestern’s Kellogg Graduate School of Management. He is also an avid cyclist who lives in Seattle with his wife and two daughters.

Vivek Neb

Vivek Neb

Regional Head, Asia

Vivek Neb

Vivek Neb

Regional Head, Asia

Vivek Neb joined Integreon in May 2007 and heads the research business for APAC and Middle East. He also manages the Financial Research and Analytics business being delivered out of Mumbai and Manila. Prior to his current role, Vivek was the global head of operations for the research business and responsible for managing service delivery out of India (Noida and Mumbai), China (Beijing), Africa (Johannesburg) and the Philippines (Manila).

Vivek has more than 13 years of experience in leading business advisory and strategic research engagements across industries such as Metals and Mining, Infrastructure, TMT, Tourism, CPG, Automobile, and other fields. He has also lead business development for emerging markets including Africa, China, India, Middle East and APAC. Prior to joining Integreon, Vivek was head of sales for the Mumbai region with Asian Paints Ltd, India’s largest paint company. He has also helped deliver IT projects for Fortune 500 accounts as part of Infosys Technologies Ltd, an Indian tech MNC.

Vivek holds a Bachelor’s Tech. degree from Punjab Technical University and an MBA from Indian Institute of Management (IIM), Indore.

Rahul Sethi

Rahul Sethi

Regional Head, North America and Africa

Rahul Sethi

Rahul Sethi

Regional Head, North America and Africa

Rahul Sethi is the Regional Head of North America & Africa in Research Services at Integreon. In addition to his regional role he leads the global business development and account management function for the strategic research business. He is based in Boston and has had stints in London, Johannesburg, Mumbai and Noida.

Rahul has consistently solved his client’s most complex and vexing marketing issues through insights and market intelligence, bringing them exceptional economic value in sectors such as media, financial services, travel & tourism, CPG, information management and healthcare.

He joined Integreon from Grail Research, following its acquisition in 2009. He joined Grail as a member of its initial 5 person team at Monitor Group. Before Grail, Rahul was with Monitor Group's marketing strategy advisory group. His role at Monitor was focused on marketing strategy consulting.

Rahul holds a bachelor degree in economics, a MA in mass communications, and an MBA.

Melissa Bane

Melissa Bane

Regional Head, Europe

Melissa Bane

Melissa Bane

Regional Head, Europe

Melissa has over 20 years of experience ranging from market research and strategy consulting to founding and managing marketing for award-winning software companies. Melissa previously managed research and consulting teams for the Yankee Group in Boston, advising consumer goods, technology and financial clients on consumer trends, product development and market strategy. After Yankee Group Melissa went on to co-found Altio, a London based software company, where she raised over $14 million in financing and grew the company's presence to New York, Boston and San Francisco. In addition to her executive management role, she was responsible for all marketing efforts including strategy, product positioning and market development.

Melissa later headed marketing for software company Nexaweb in Cambridge, MA, where she managed the company's corporate communications, product positioning, market intelligence and go-to-market strategies. Before joining Grail Research Melissa consulted with Fortune 500 clients on strategic insights, competitive intelligence and product strategy across the US and Europe. She has been profiled in the Financial Times and regularly quoted in publications such as Business Week, the New York Times, Wired and Forbes.

Board of Directors

Alfredo I. Ayala, Chairman

Alfredo (Fred) Ayala is a Managing Director and Member of the Management Committee of Ayala Corporation. He is the Chief Executive Officer of LiveIt Investments, Ltd. (LiveIt) and Chairman of LiveIt Global Services Management Institute, Inc. (LGSMI), which are Ayala Corporation’s holding companies for its business process outsourcing (BPO) and education investments, respectively.

LiveIt invests in innovative BPO companies that can leverage the Philippines and have the potential to become global top-five leaders in their sectors. Fred is the Chairman of Integreon, a leading global provider of outsourced legal, document, research, and business support, a Director of Affinity Express, one of the largest global providers dedicated to marketing production and media solutions, and a Director of IQ BackOffice, a leading finance, accounting and human resources outsourcing company focused on small and medium sized enterprises. Previously, Fred was the CEO of eTelecare, Chairman of SPi and Vice Chairman of Stream Global Services.

LGSMI invests in both K-12 (through Affordable Private Education Centers, which is owned 60% by Ayala and 40% by Pearson) and Higher Education (through LinC). It is focused on delivering high quality, affordable education that can significantly enhance the employability of middle-income and lower-income students.

Fred holds an MBA from Harvard and a BA in Development Studies (Honors) and Economics from Brown University. Prior to that, he attended the Ateneo de Manila University.

In addition to his roles with Integreon, Fred is also Managing Director, Member of Management Committee Ayala Corporation; Chief Executive Officer LiveIt Investments, Ltd, and LiveIt Global Services Management Institute, Inc.; and Trustee and Former Chairman Information Technology and Business Process Association of the Philippines.

More

Peter Maquera, Director

Peter is the Deputy CEO and a Director of LiveIt Investments, Ltd. He is also the Chairman of AffinityX, Vice Chairman of IQ BackOffice, Director of Integreon, and Director of Stream Global Services prior to its sale. Before LiveIt, Peter was the CEO and a Director of SPI Technologies.

Peter has more than 25 years of experience both as an investment manager and operator of market leading global business services companies involved in digital marketing, finance and accounting, human resources, legal, customer care, publishing and healthcare.

Peter has a Bachelor of Science in Engineering and an MBA from the University of Southern California.

More

Robert (Bob) Gogel, Director and Chief Executive Officer

Robert (Bob) Gogel has more than three decades of experience as both a provider and purchaser of global outsourcing, technology and consulting services. A proven senior executive of high-value services businesses, he has held a number of CEO roles in world- class outsourcing organizations, and he has been active in developing onshore, near-shore, and offshore service delivery centers for global organizations.

As a recognized industry thought leader, Bob has worked closely with and for private equity firms, multinational companies and the public sector.

Before joining Integreon as CEO in July 2011, he was CEO of Enrich, the employee benefits consultancy, and has held positions on the executive boards of AXA Group and Siemens Business Services GmbH. Prior to that, he had 17 years of strategy and organizational consulting experience at Gemini Consulting (formerly the MAC Group) as a senior partner in both the US and Europe. His industry focus has been on financial services firms and professional services organizations, and he has extensive experience in building teams across multiple countries and cultures.

Bob is co-founder of a leading think tank – the European Executive Council (EEC), the editor-in-chief of The State of the European Union annual conference, and a member of the faculty teaching the MBA program at HEC in Paris and Shanghai. The author of several business books and a frequent contributor to publications and forums, he holds a BA from Harvard, a Master’s degree in Applied Economics from the University of Louvain and an MBA from the University of Chicago.

He is a participant in many of Integreon’s CSR initiatives and believes passionately in improving the communities where Integreon does business.

More

Pratik Jain, Director

Pratik joined Actis in 2010, where he is an Investment Principal based in Mumbai. Before joining Actis, Pratik worked with General Atlantic in Mumbai, where he focused on investing in the financial services, telecommunications and media sectors. He has also worked with JP Morgan & Co.’s Equity Research team in Mumbai, covering companies in the information technology services space.

Pratik is an Accountant by training and an MBA in Finance & Marketing from Institute of Management Technology in India.

More

Leilani Santillan, Director

Leilani is the Chief Finance Officer of LiveIt Investments Ltd. Before joining LiveIt, Leilani worked with several Ayala Companies in the IT and Systems Integration space and has held various roles in Finance and Accounting.

Leilani has more than twenty years of solid experience in technical accounting and consolidation, HR and finance administration, capital management and budgetary control.

Leilani has a Bachelor of Science in Accountancy from the University of Santo Tomas and is a Certified Public Accountant.

More

In our own words...

At our delivery centers around the globe, Integreon draws on a diverse staff to support our clients. Meet the people who enable our success and learn about their Integreon experience:

Sulabh Pansari

Sulabh Pansari - Noida

Director, Research Services

The last eight years with Integreon have provided me with great work, learning and growth opportunities through assignments in our Noida, Beijing and Johannesburg offices. Over that time, I have led a variety of projects in complex multi-stakeholder environments and developed real skills in end-to-end project execution and client management.

Currently, my work as the Director of the Technology, Media, Telecom (TMT) delivery practice provides me the opportunity to contribute to several firm-level initiatives and functions. I also help manage the highly talented Associates on our team and support various business development and account management initiatives.

In my experience, Integreon offers incredible opportunities to work with talented, passionate individuals in a meritocratic, high-energy work environment and build a career-path based on your interests.

Ava Velasquez

Ava Velasquez - Manila

Business Partner, Talent Management

When I chose Integreon in 2007, it was a small company and my old boss thought I was jumping into a “small pond.” Instead, joining Integreon has given me great opportunities to work closely with the management team and take on different roles across the company.

I started by training researchers, then was cross-trained to train desktop publishing and professional development staff. From there, I progressed to managing the Manila Learning & Development Team. In 2012, I was fortunate to receive the opportunity to manage the pilot operation of a new account in the Manila office, which gave me a broader perspective on the company’s business processes. Today, I am a Talent Management Business Partner and Learning & Development Manager.

Over the last seven years, I have been glad to jump from one pond to the other, and each plunge has resulted in exciting and valuable work experiences.

Gary (Peng) Guo

Gary (Peng) Guo - Beijing

Senior Manager, Sales, Research Services

As the first dedicated business development Associate for Integreon China, I feel a strong sense of both responsibility and opportunity. When I started in 2013, Bob Gogel told me that China is a huge market, and the demand for quality research services is out there. In the days that have followed, I have been happy to see clients respond to our value proposition and the quality we offer on every project.

Integreon, has provided me with all kinds of support to ensure my success and I have been surrounded with excellent Associates, who inspire me with their professionalism and enthusiasm.

Komal Gupta - Noida

Komal Gupta - Noida

Director, Legal Services

I joined Integreon in 2007 and it still seems that the journey has just begun. Along the way, Integreon has given me the opportunity to do a challenging series of “firsts”, from the time I joined its nascent LPO business in the National Capital Region as a delivery expert, until graduating into business development earlier this year.

I really appreciate the guidance and support of my seniors, the love and respect of my colleagues and the hard-earned trust of delighted clients. Each of these elements has helped me build empowered, efficient and highly productive teams to deliver more than 100 projects, spanning the entire spectrum of Legal Services at Integreon.

Integreon gives me a dynamic and challenging work environment in which I can thrive. I love the work culture here, which respects differences and celebrates our common values. I am proud of its meritocratic system, which allows me to realize my full potential as a professional. The flexible workplace gives me a great work-life balance, which helps me function optimally. Lastly, I believe that our core ONE INTEGREON values of Teamwork, Performance and Passion are vital to inspiring our success.

The sky is the limit at Integreon for high achievers and I know that no aspect of business is out of bounds for an individual who wishes to master it.

Simon Bird

Simon Bird - Bristol

Business Intelligence Manager, Business Services

I joined Integreon in 2012, and have now been working in the Bristol office for two years. I had not heard of Integreon prior to joining, but soon realized it was a very large firm, going in the right direction, especially in the Legal Process Outsourcing sector, which is where I fit in.

My team supports the business development function of one of the largest law firms in the world. We produce reports and provide the client with the information necessary to help them win work, explore new markets and build upon their current position.

After two years, I was promoted to manager level. This has been a great move for me, as I am now in direct contact with the client’s Managing Director of Business Development. The learning curve has steepened in my new role, so I’m working closely with my client counterpart to develop our Associates and deepen our collaboration with their business development team.

Lastly, I moved to Bristol when I joined Integreon, and I have to say it is one of the best places in the UK to live and work. There is always loads going on and the buzzing atmosphere here is contagious.

Melissa Hanson

Melissa Hanson - Fargo

Manager, Talent Management (Learning and Development)

I started with Integreon 13 years ago, when the company was just getting going, and I had the incredible opportunity to help build the delivery center in Fargo from the ground up.

Many of those founding principles and practices we used to build the center and its teams are still in full-force today. There is nothing more rewarding than seeing your vision come to life and seeing the same customers you supported 13 years ago continue to use your services today.

As far as my personal growth… where should I start? I have had opportunities to travel for work within the US as well as abroad. I also had the privilege to be part of Integreon’s ICAP (Integreon Change Agent Program), which allowed me to work closely with Executives and Associates around the globe in a variety of ways.

Currently, I hold the role of Learning & Development Manager. I love that Integreon is truly passionate about the development of people, and I live for the “light bulb” moments - the moments in time where an Associate learns a new skill that will be with them for life. Opportunities like these, which my employment with Integreon has provided to me, are absolutely priceless.

Audrey Shennett

Audrey Shennett - Arlington

Specialist, Document Services

I have been employed by Integreon since April 2014, but I have more than 20 years of document processing experience with top-ranked companies in the legal and business support fields. From the very beginning, working at Integreon has been an exciting journey and I have met a lot of great people.

During my first two weeks, I had the privilege of spending time in the Fargo delivery center. From day one, I noticed that Integreon is very serious about making sure their employees are fully trained. All of my team members were very knowledgeable and skilled in their positions, and everyone was willing to make sure my needs for training and support were taken care of efficiently and promptly.

Working in the Arlington office has been great as well. In August, I had the opportunity to volunteer for a renaissance festival benefitting retired veterans. I also helped with another volunteer project assembling lanterns for the Leukemia & Lymphoma Society. Both projects were very rewarding experiences and I look forward to volunteering more in the coming months.

In addition, I recently had an opportunity to meet with one of our clients, who is very excited about the performance of our team here in the DC area, and has been very pleased with Integreon as a whole for the past several years.

It has been wonderful working at Integreon so far and I am looking forward to being here for a long time.

Careers

Our remarkable results come from our exceptional people. Could you be one of them?

We offer rewarding careers in service delivery, sales, marketing, HR, IT and management in the US, UK, India, China, Philippines and South Africa. Click below for a full list of current vacancies.

Integreon in the Community

Our corporate social responsibility (CSR) initiatives are integral to our operations and culture. Our Associates touch lives in the world around them each and every day.