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Insights & Innovations

More than just an outsourcing pioneer, Integreon is also a thought leader whose insights and innovations help set the tone for the outsourcing industry. Our white papers, research reports, podcasts, webcasts, blog posts, articles and lunch-and-learn seminars reflect the experience of our Associates and our company on a range of issues.

In addition, our sponsorship of the Financial Times Innovative Lawyers (FTIL) awards around the world recognizes law firms and individual lawyers who are proactively responding to the challenges of their profession.

Lastly, Integreon’s Centre for Legal Service Innovation is comprised of thought leaders, Six Sigma black belts, technologies, consultants and LPO solution architects who systematically assess the future of the industry. The Centre works with legal industry leaders and client service teams to identify, develop and deliver excellence and innovation across the full range of legal services.

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Observations from Consumer Electronics Show (CES) 2017

Observations from Consumer Electronics Show (CES) 2017

Feb 22, 2017 | The 2017 Consumer Electronics Show (CES) showcased the latest cutting edge gadgetry, living up to its reputation as the go-to show for technology innovation and advancement. Celebrating its 50th anniversary, over 175,000 industry professionals descended on Las Vegas to participate in more than 3,800 exhibits. Grail Research was in attendance for three days, providing us an opportunity to observe firsthand the latest trends in consumer goods innovation. This year's Fieldnotes highlight shifting industry trends as product ecosystems continue to become more connected and companies leverage artificial intelligence to stay competitive and capture market share.

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A Career in LPO: A Non-Traditional Path for Legal Professionals

A Career in LPO: A Non-Traditional Path for Legal Professionals

Feb 28, 2017 |

By Derek Drizin

Most people do not attend law school with the end-goal of a career in the Legal Process Outsourcing (“LPO”) industry. In fact, most law students are not familiar with the LPO industry. This is hardly surprising, as the industry as a whole has only begun to garner mainstream attention in the last few years. Moreover, it is a field with which most law professors, law career counselors, and law school alumni do not discuss with students. Instead, the more common conversations in the law school cafeteria are those of clerking for a judge, earning a coveted associate position with a mid to large size law firm, going solo and trying to chart your own way in private practice, making a difference in the criminal justice system as a public defender or prosecutor, pursuing a job in the government to enforce society’s laws and regulations and achieving justice, a military JAG position, or working for a not-for-profit to provide legal aid to those who cannot afford to defend themselves or assert their rights.

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Observations from Consumer Electronics Show (CES) 2017

Observations from Consumer Electronics Show (CES) 2017

Feb 22, 2017 |

The 2017 Consumer Electronics Show (CES) showcased the latest cutting edge gadgetry, living up to its reputation as the go-to show for technology innovation and advancement. Celebrating its 50th anniversary, over 175,000 industry professionals descended on Las Vegas to participate in more than 3,800 exhibits. Grail Research was in attendance for three days, providing us an opportunity to observe firsthand the latest trends in consumer goods innovation. This year's Fieldnotes highlight shifting industry trends as product ecosystems continue to become more connected and companies leverage artificial intelligence to stay competitive and capture market share.

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EU-U.S. Privacy Shield – To Be or Not to Be?

EU-U.S. Privacy Shield – To Be or Not to Be?

Jan 27, 2017 |

By Caragh Landry

Only last year the news was in a frenzy over the U.S.-EU Safe Harbor Framework being invalidated near the end of 2015, followed by a collective sigh of relief as the EU-U.S. Privacy Shield was implemented as a replacement by summer. That new agreement enabled US companies to transfer the personal data of citizens of the European Union member states to the United States while ensuring that those same companies will comply with Europe's more stringent Data Protection Directive, and the soon to come into effect General Data Protection Regulation (GDPR).

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FT Innovative Lawyers North America 2016

FT Innovative Lawyers North America 2016

Dec 05, 2016 |

The FT Innovative Lawyers North America Awards Program recently marked its seventh year, coming at a time of general uncertainty as the US prepares for the era of the Trump Presidency. What is certain at this time is that business continues to be an increasingly important focus for lawyers. But not just business anymore. Social responsibility and technology are equally important “non-legal” areas gaining greater attention than ever from lawyers. The leading firms and in-house teams from across the US, Canada, and Mexico were recently assessed for a wide variety of innovative initiatives aimed at addressing their legal and non-legal challenges and objectives, and the winners and nominees were recognized during an awards dinner held at the New York Public Library on Dec. 5th, 2016.

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The Indian Outbound Traveler: Assessing The Opportunity

The Indian Outbound Traveler: Assessing The Opportunity

Oct 25, 2016 |

Indian tourists are on the move – spending $16 billion on international travel in 2015, and averaging $4,500 on long-haul trips. India is now among the fastest growing outbound travel markets, ranked among the top-25 countries on international tourism expenditures, expected to climb to the top five by 2025. In the below infographic, Grail Research shows a more detailed profile of the Indian traveler and the opportunities this market offers. An overview of what France has done to attract Indian tourists is also included.

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FT Innovative Lawyers Europe 2016

FT Innovative Lawyers Europe 2016

Oct 05, 2016 |

The FT Innovative Lawyers European Awards Program recently marked its eleventh year, coming at a time when Europe faces upheaval from two major challenges. A UK referendum vote on June 23rd set the stage for that country’s exit from the European Union. Meanwhile the plights of many thousands of immigrants and refugees entering into the EU has member nations overwhelmed and struggling to keep up. Against this backdrop, the FT reports that law firms appear to have reached a tipping point regarding the acceptance and adoption of technologies to help drive improved efficiency and innovation. The leading firms and also in-house teams from across Europe were assessed for a wide variety of innovative initiatives and the winners and nominees recognized during an awards dinner held at the Natural History Museum in London on October 5th, 2016.

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Australian Legal Market Trends – Reading the Pulse

Australian Legal Market Trends – Reading the Pulse

Sep 20, 2016 | By Justin Atkinson

I always read with interest the legal market reports in anticipation that they will give me a good overview of general sentiment, trends, and ideas for new opportunities I can pursue. As a Sales Director for a Legal Process Outsourcer, I want to know how my market is responding to the developments in what is fast becoming a very dynamic industry. Cynically I used to say these reports rarely varied from one publication to the next – a desire for lower fees and greater innovation, firms cutting back on support staff, and annual increases in profit per equity partner.

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Going for Gold in Document Review: Good Process is Key

Going for Gold in Document Review: Good Process is Key

Aug 24, 2016 | by Phoebe Gebre

In a perfect document review scenario, our clients engage us early, at the beginning of their strategy design – even before collections are initiated. Then once the data is processed and ready for review, we go through all the various planning and execution stages of the document review project together, including a kick off call to discuss scheduling and logistics, followed by protocol creation with counsel, onboarding of the team, team training, and then a “rinse and repeat” process of query and calibration, until we finally reach doc review gold — steady state. After that, it is simply a matter of following our quality control processes, and ensuring counsel makes any needed adjustments along the way. Under this perfect scenario, we arrive at the production phase with plenty of time remaining to make any final adjustments required by counsel. We also usually find ourselves well ahead of the court-imposed deadline.

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Thinking (Not So) Differently: Bringing Modern Efficiency to Corporate Legal Operations

Thinking (Not So) Differently: Bringing Modern Efficiency to Corporate Legal Operations

Jul 18, 2016 |

“Every once in a while, a revolutionary product comes along that changes everything.”
-Steve Jobs speaking at Apple’s keynote presentation, September 2007

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LPO Value and the Designer T-Shirt Hypothesis

LPO Value and the Designer T-Shirt Hypothesis

Jul 11, 2016 | By Wells Church

It is a common misconception that most people rationally analyse things before making a buying decision. However in reality, a buyer’s initial perceptions about cost and value can be exploited by savvy marketeers and sales professionals. What may seem like a sound purchasing decision (and even a “good deal”), might not be.

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Legal Innovation: Outsourcing Judged a Success

Legal Innovation: Outsourcing Judged a Success

Jun 29, 2016 |

A new legal innovation report, published in The Times, from the researchers at Raconteur examines what law firms are doing to enable their lawyers to focus on core business through embracing technology, notably artificial intelligence, and by adopting innovative service delivery models such as legal process outsourcing.

Get a full copy of Raconteur’s 2016 Legal Innovation report, courtesy of Integreon.

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Why a dynamic Europe must include the UK

Why a dynamic Europe must include the UK

Jun 20, 2016 |

Integreon CEO Bob Gogel along with two other business leaders – Jacques Guers, Corporate Vice President, Global Operations at Xerox and Denis Zervudacki, Chief Executive at DZA have just published an open letter in the Financial Times on the continuing hot issue of Brexit and whether the UK should remain as a member of the EU. They say it should. The decision will be made in a UK referendum vote scheduled for Thursday, June 23.

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FT Innovative Lawyers Asia-Pacific 2016

FT Innovative Lawyers Asia-Pacific 2016

Jun 02, 2016 |

The third annual Asia-Pacific FT Innovative Lawyers Awards was hosted on June 2, 2016 at the Asia Society Hong Kong Center. Following in the footsteps of the FT’s long-running Innovative Lawyers awards programs in the U.S. and Europe, the 2016 FT Asia-Pacific Innovative Lawyers Awards celebrates the most innovative legal work from lawyers working in law firms and in-house at companies across the region. This year’s awards cover law firms operating in Australia, China and Hong Kong, India, Japan, New Zealand, South Korea and the members of the Association of Southeast Asian Nations: Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines, Singapore, Thailand, and Vietnam.

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Fix It, Not Brexit

Fix It, Not Brexit

May 31, 2016 |

Integreon CEO, Bob Gogel is now a contributing writer for The Huffington Post. His first byline has just been published and addresses the EU’s upcoming referendum vote on whether Britain should continue as a member of the Union or not. While some have called for Britain to leave, Bob says a better solution is to "Fix it, not Brexit".

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Yale Center of Customer Insights’ Annual Conference 2016

Yale Center of Customer Insights’ Annual Conference 2016

May 30, 2016 |

The 2016 Yale Customer Insights Conference brought leaders from business and the academia together to discuss the shifting frontiers of marketing strategy, consumer choice and product innovation. Grail Research spent two days at the Yale School of Management in New Haven to hear academicians introduce cutting-edge research and leading practitioners share ongoing challenges and opportunities.

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From Student to Master: E-Discovery Education Comes to the Forefront

From Student to Master: E-Discovery Education Comes to the Forefront

Apr 26, 2016 |

Integreon’s Caragh Landry was recently interviewed by Legaltech News on the subject of e-discovery education and Integreon’s partnership with Suffolk Law School. Caragh weights in on the importance of hands-on experience. Her comments appear near the end and stand in good company with some of the most well-known thought leaders from the field of e-discovery, including Mary Mack (ACEDS), Robert Owen (EDI), and Michael Arkfeld, among others.

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Beyond Statistics: Reading Between the Lines of Document Review Progress Reports

Beyond Statistics: Reading Between the Lines of Document Review Progress Reports

Apr 13, 2016 |

By Joe Pirrotta

Whenever I evaluate new discovery software, my focus is often on the tool’s reporting function. While this may seem innocuous to some, for the managed document review team at Integreon, reporting is an absolutely essential element of every project we do. Our daily reports typically include many basic statistics such as total number of documents reviewed, how many are responsive or relevant, what percentage are privileged and the number of documents identified for each issue code. We also work with our clients to create custom reports as each project requires; such as custodian-specific workflow data. But what some clients don’t always realize upon first glance, however, is just how much more a progress report says between the lines. The following are some examples of the types of insights that a progress report can provide.

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15 Security Lessons from the Panama Papers

15 Security Lessons from the Panama Papers

Apr 07, 2016 |

Integreon’s Caragh Landry, Global Head of Onshore Managed Review, is also a regular columnist for Bloomberg BNA’s Big Law Business section. She has just penned a new article on the "Panama Papers", a hot news headline lately stemming from a data breach of records from a Panamanian law firm and subsequent revelations about offshore tax evasion schemes with apparent links to hundreds of world political and business leaders. Caragh looks at the implications the data breach will likely have for law firms and their relationships with corporate clients. She shares her perspective on the importance of ensuring information security and offers 15 key recommendations for what firms should do about it.

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The BPO industry is booming! Check out these 3 factors that play a big role.

The BPO industry is booming! Check out these 3 factors that play a big role.

Apr 06, 2016 |

Filipinos possess traits and skills that are a good match for the booming BPO industry. Writer Therese Reyes reports on the trend in Rappler and cites Integreon’s Bob Gogel from a recent interview he gave with the LA Times.

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The Evolution of Managed Document Review

The Evolution of Managed Document Review

Feb 22, 2016 |

Integreon’s Caragh Landry, Global Head of Onshore Managed Review writes about the evolution of managed document review in a new byline published on Bloomberg BNA’s Big Law Business section. Caragh provides a then and now look at document review from over the last decade. Not surprisingly, technology has been an important element of change, but perhaps even more importantly has been the rise of the MDR project manager role. Her description of the qualifications and responsibilities for this role are definitely worth a read.

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Observations from the 2016 Consumer Electronics Show (CES)

Observations from the 2016 Consumer Electronics Show (CES)

Feb 09, 2016 |

The 2016 Consumer Electronics Show (CES) continued to build on its reputation as one of the most-covered global tech events. Grail Research was on site for three days navigating the venues spread across the convention center and Las Vegas strip where 170,000 industry professionals descended on the city. Our latest Fieldnotes reports on some of the products and brands that caught our eye, in addition to the broader themes we’ve seen emerging in recent years.

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Leapfrogging Technology and the Slow Acceptance of Predictive Coding

Leapfrogging Technology and the Slow Acceptance of Predictive Coding

Jan 21, 2016 |

Integreon’s Caragh Landry, Global Head of Onshore Managed Review, has authored a new article published today in Bloomberg BNA’s Big Law Business. She talks about the recent cooling of interest in predictive coding, once a hot topic at LegalTech New York, and how technologists have since scaled back the way they talk about the role of this technology in the electronic discovery process. The focus is now much more on readily tangible and less scary means of improving workflow efficiency.

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Planes, Trains and Automobiles Showcase Japan Innovation Push

Planes, Trains and Automobiles Showcase Japan Innovation Push

Jan 08, 2016 |

To compete with the Chinese and Koreans, Japan is making a big push on the innovation front, according to recent news reports. Integreon’s CEO Bob Gogel was interviewed for his thoughts on the trend.

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Safe Harbor 2.0 and the EU’s New Data Privacy Regulation

Safe Harbor 2.0 and the EU’s New Data Privacy Regulation

Jan 07, 2016 | By Caragh Landry

Following up on the invalidation of the Safe Harbor Framework in October 2015, European officials approved new data protection regulations mid-December that are expected to go into effect by early 2017. The rules were approved by members of the European Commission, the European Parliament, and the 28 EU member states.

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FT Innovative Lawyers North America 2015

FT Innovative Lawyers North America 2015

Dec 07, 2015 |

The 2015 FT Innovative Lawyers North America Awards Program marks the sixth year of the program in this region. New for this year was research into how lawyers are addressing their clients' business challenges, including how firms are improving their approach to talent development, reforming service delivery and how they help clients respond to compliance, often with technological solutions. There was also a look at expertise such as how lawyers help clients develop their businesses, how they protect them through litigation or dispute resolution, and the way they can facilitate access to finance. Leading firms and in-house teams across North America were assessed and the winners and nominees were recognized during an awards dinner held Dec. 7, 2015 at the New York Public Library.

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Legal Innovation: Top Trends Highlighted in Two Recent Reports

Legal Innovation: Top Trends Highlighted in Two Recent Reports

Dec 01, 2015 |

Innovation is one of the hottest topics in the legal field right now. It is also the subject of a new Raconteur report published recently in The Times. The report provides facts and figures on key trends and includes interviews with thought leaders.

Get a full copy of Raconteur’s 2015 Legal Innovation report, courtesy of Integreon.

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Data Driven Parenting: Digitization of Mother and Child Care

Data Driven Parenting: Digitization of Mother and Child Care

Nov 26, 2015 |

Digitization has expanded its reach across every level and segment of the healthcare ecosystem touching all phases of human development. More specifically, the parenting market has seen a proliferation of apps, technology products, and wearable devices, driven by changes like increasing cost of child care and education and consumer technology innovations. In this report, Grail Research analyzes the profound digitization process and the technology changes that the mother and child care ecosystems are undergoing, the key players driving growth and the new opportunities these two segments offer to sector participants.

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It’s Anything but Business as Usual in China: Embracing the

It’s Anything but Business as Usual in China: Embracing the "New Normal"

Nov 23, 2015 | By Bob Gogel

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Safe-Harbor Nullified: 5 Considerations for US clients Conducting Document Review in Europe

Safe-Harbor Nullified: 5 Considerations for US clients Conducting Document Review in Europe

Oct 05, 2015 | By Joe Pirrotta

For the last fifteen years, multinational corporations have relied on the international Safe-Harbor data transfer agreement as a framework for determining how data flows between the US and Europe. This week, Europe’s highest court invalidated the international Safe-Harbor agreement, saying that it failed to protect European citizens’ data privacy rights. As this is a brand new ruling, we aren’t sure what the ramifications will be yet, but it may mean that less data will be hosted in the US for companies that have overseas offices or subsidiaries.

We routinely assist our US clients with exposure to litigations and regulatory inquiries in Europe by managing their document reviews out of our London and Bristol delivery centers, including support for multi-lingual reviews. With this most recent ruling, we thought it best to share some of the common issues we see that arise with conducting document review in the EU, specifically in the UK, and some suggestions for what to consider throughout the process.

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FT Innovative Lawyers Europe 2015

FT Innovative Lawyers Europe 2015

Oct 01, 2015 |

Now in its tenth year of publication, the FT Innovative Lawyers Report for Europe has become one of the top legal rankings and the accompanying awards are widely regarded as the best researched in the market. They present a unique analysis of the legal industry and offer the only ranking of lawyers by innovation. Both the report and awards are based on thorough research and robust journalism. In commemoration of a decade of investigation into innovation in the legal sector, the analysis for the 2015 report and awards was broadened to cover a greater range of legal expertise and business of law categories, including looking at the ‘game changers’ from over the past 10 years.

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Red-tape boom times for Bob Gogel’s outsourcing giant Integreon

Red-tape boom times for Bob Gogel’s outsourcing giant Integreon

Sep 18, 2015 |

Pictured: Bob Gogel, chief executive officer of global outsourcing giant Integreon, and Komal Gupta, the company’s India-based vice-president. Photo: Hollie Adams. Source: News Corp Australia.

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Maintaining Established Standards of Consistency and Quality in Foreign Language Document Reviews

Maintaining Established Standards of Consistency and Quality in Foreign Language Document Reviews

Aug 13, 2015 | By Joe Pirrotta

One of my favorite things about working at Integreon is the fact that we’re a truly global organization. I get to interact with colleagues on five different continents almost daily. While it doesn’t necessarily work wonders for my sleep, it does help me to understand the way that our similarly globally-oriented clients work.

One of the most effective ways that we’ve leveraged this global focus is in developing a deep expertise in the area of foreign language document review. As of this year, we’ve completed matters for clients in 50+ languages. Our footprint in the US, UK, Africa and the Asia Pacific region has given us unprecedented access to remarkably diverse teams, and we’ve been able to marry this with our established review processes to provide defensible results in a traditionally problematic practice area.

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Winning the Internet of Things Race

Winning the Internet of Things Race

Aug 11, 2015 |

The Internet of Things (IoT) is one of the most talked about buzz-terms today. While connected devices have existed for quite some time, the IoT market has recently morphed into a race as companies aim to overtake each other with increasingly creative and innovative products. In this report, we analyze the importance of messaging and the launch timing of new IoT products when it comes to succeeding in the fast-paced world of connectedness. This report also analyzes IoT and other relevant examples, looking at companies and products as they race to attract consumers. This analysis highlights the critical importance of understanding customers and the market dynamics for those companies playing to win in the fast-growing market of connected products and services.

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Video: Driving Efficiencies in the Law Practice | Big Law Business Summit

Video: Driving Efficiencies in the Law Practice | Big Law Business Summit

Aug 06, 2015 |

From Integreon’s panel session at the Bloomberg BNA Big Law Summit held in New York, July 15, 2015.

Advances in process management and technology – and a changing mindset around outsourcing – have given law firms and inside counsel a larger playbook than ever to choose the best strategies for reining in costs and driving efficiencies. A panel of prominent experts discuss best practices, resourcing strategies, stumbling blocks and success stories on how to most effectively manage operations for the good of the business and for your most important legal matters.

Moderated by Deirdre Byrne, Global Head, Offshore Managed Review, Integreon

Co-Panelists:

-    J. Stephen Poor, Chairman, Seyfarth Shaw LLP
-    Martha Mazzone, Senior Vice President and Deputy General Counsel, Fidelity Investment
-    Rosemarie A. Sturtevant, Chief of Office Administration, Holland & Knight

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Resetting the Value Proposition: Renaissance for European Business

Resetting the Value Proposition: Renaissance for European Business

Jul 10, 2015 |

Report co-authored by Grail Research, a division of Integreon, and Ernst & Young, including foreword section by Denis Zervudacki, Founder, The State of the European Union and Cindy J. Miller, President, UPS Europe and Chair, The State of the European Union, Fifth Edition, 2015. The report provides recommendations from the recent The State of the European Union conference held in Brussels on 26 May 2015 and hosted by the European Economic and Social Commission (EESC) with Integreon CEO Bob Gogel as moderator.

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Digital Healthcare: A Giant Transformation from Mini Technology

Digital Healthcare: A Giant Transformation from Mini Technology

Jun 25, 2015 |

As part of our Digital Healthcare series, we have continued looking for developments that are transforming the patient lifecycle. Our third edition focuses on biosensor miniaturization and how this is driving a giant transformation in remote patient monitoring. The report provides an overview of the evolution of biosensor technology, the benefits to healthcare and how R&D efforts strive to address today’s challenges in the future. We conclude the report highlighting the key considerations that industry stakeholders should adopt to achieve effective integration of these new technologies.

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The Commencement Speech I Would Give to Graduates

The Commencement Speech I Would Give to Graduates

Jun 19, 2015 |

By Bob Gogel

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Observations from Tourism INDABA 2015

Observations from Tourism INDABA 2015

Jun 18, 2015 |

We recently attended the renowned travel and tourism event of the African continent – Tourism INDABA 2015 – in Durban, South Africa. The event is popular amongst those who are keen to explore the tourism potential of the continent. In this edition of Grail Fieldnotes, we are excited to bring to you some of our observations from the ground, including cutting-edge marketing techniques and examples of differentiated products on offer.

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Is Integreon Weird Enough for Austin?

Is Integreon Weird Enough for Austin?

Jun 15, 2015 |

By Caragh Landry

"Keep Austin Weird” is the City of Austin’s unofficial slogan. Though only first uttered about 15 years ago, Austinites have been proudly keeping it weird for decades. Explained by its creator as a “collaborative fission of coordinated individualism,” the expression essentially reflects the value residents place on local communities and on thinking and doing things differently. Sometimes very differently. I can appreciate this. At Integreon, we too value fresh thinking and novel approaches in the way we do things and in how we engage to help our clients and support the local communities in which we operate. Weird or innovative, it is core to our culture.

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FT Innovative Lawyers Asia-Pacific 2015

FT Innovative Lawyers Asia-Pacific 2015

Jun 11, 2015 |

The 2nd annual Asia-Pacific FT Innovative Lawyers Awards Program was hosted on June 10, 2015 at the Asia Society Hong Kong Center. Following in the footsteps of the FT’s long-running awards programs in the U.S. and Europe, the Asia-Pacific program aims to similarly recognize the most entrepreneurial lawyers, law firms, and legal departments from across the region, including in Australia, China and Hong Kong, India, Japan, New Zealand, South Korea and the members of the Association of Southeast Asian Nations: Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines, Singapore, Thailand, Vietnam.

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Destination Marketing: Making Sense of the Disruptions at Play

Destination Marketing: Making Sense of the Disruptions at Play

May 21, 2015 |

By Rahul Sethi and Mayank Nagpal

With several disruptive forces at play, marketers in travel are understandably under immense pressure to comprehend the evolving consumers and overcome unprecedented competition. This article provides insights on some noteworthy patterns in the travel and tourism industry, and their impact on travel destinations.

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Grail Fieldnotes: Yale Tech’s Annual Conference 2015

Grail Fieldnotes: Yale Tech’s Annual Conference 2015

May 20, 2015 |

Yale Tech’s 2015 conference was held at the Yale Club in New York this April. The event was themed, “Transforming Industries”, to focus on emerging sectors and sectors undergoing disruption. Speakers at the event included practitioners, investors and entrepreneurs who spoke about the mistakes they made and how they eventually succeeded.

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How Your Firm Can Innovate

How Your Firm Can Innovate

May 19, 2015 | By Bob Gogel

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Observations from the 2015 Open Innovation Summit London

Observations from the 2015 Open Innovation Summit London

May 15, 2015 |

The Open Innovation Summit 2015 was held in London this May. The two day event brought together executives from a range of industries to share case studies on advances in open source methodology and how innovation stakeholders are collaborating beyond traditional R&D models. Big themes this year included the benefits of start-up mentality, what companies are doing to champion start-up thinking, and how technology is making companies smarter and more connected.

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Oil and Gas Industry: Fuelling Ghana’s Growth

Oil and Gas Industry: Fuelling Ghana’s Growth

May 13, 2015 |

Until recently, Nigeria and Angola were the dominant African countries in oil exploration and production, but there is a hidden jewel that is gradually growing in scale. With large proven reserves, the exploration of new oil fields and increasing inflows of FDI, Ghana’s oil and gas industry is equipped with all the driving forces required to steer its growth. However, what will ultimately define the trajectory this growth story takes are the strategies adopted by the players across its value chain.

This report covers the evolution of oil and gas sector in Ghana, the driving forces, challenges and its evolving regulatory environment, with a brief reference to the future outlook of the industry. It offers a view of Ghana’s unique position as an oil-producing nation and touches upon different investment opportunities within its oil and gas sector.

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Prioritized Review: The Latest Buzzword in Predictive Coding

Prioritized Review: The Latest Buzzword in Predictive Coding

May 11, 2015 |

By Caragh Landry

Prioritized review is THE new, hot term in predictive coding. It has replaced predictive coding as the buzzword du jour in the last few conferences I’ve attended. So far in this blog series, we have discussed intelligent batching, concept searching, clustering, find similar, and predictive coding. So what is prioritized review? In short, to prioritize a review is to address the most relevant documents first. We’ve already been doing this for years – in our selection of certain custodians as first to be reviewed, in our choice of which boxes (from the hundreds or thousands of them) are most likely to give us what we need, in our decision to look at contracts first, and so on. A prioritized review workflow takes all of that, combines it with predictive coding machine learning, and extends our reach into the population of documents to find the relevant documents faster and more completely. This approach increases recall results which is good for everyone because the purpose of a document review is to find as many relevant documents as possible, right? Right.

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ABA on Innovation: Blue Skies Ahead or Pie in the Sky?

ABA on Innovation: Blue Skies Ahead or Pie in the Sky?

May 07, 2015 |

By Mark Ross

I returned recently from the American Bar Association’s National Summit for Innovation in Legal Services held at Stanford Law School. Integreon was privileged to have been invited based upon our transformative LPO relationship with Microsoft Corp.

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Predictive Coding – It’s Not as Hard to Use as You Might Think

Predictive Coding – It’s Not as Hard to Use as You Might Think

Apr 21, 2015 |

By Caragh Landry

This is Part 5 in my blog series on technology-assisted review (TAR).

Predictive Coding has been a buzz word for about 5 or 6 years now. Every LegalTech, ILTA and industry conference has had a track or focus on Predictive Coding. Anyone who is anyone in e-discovery has spoken about the subject, written about it, theorized about it and probably dreamed about it. But how many people are actually using full-on Predictive Coding workflows in their cases? I think the answer is likely more than you think.

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Grail Fieldnotes: Observations from the 2015 International Food and Drink Event

Grail Fieldnotes: Observations from the 2015 International Food and Drink Event

Apr 14, 2015 |

The International Food and Drink Event (IFE) 2015, the largest trade show of its kind in Europe, ran in March at the Excel in London. The four-day event showcases new products coming to market and sheds light on emerging trends in this dynamic and innovative sector.

This update provides a snapshot of Grail Research’s IFE 2015 coverage, notably keynote presentations by grocery representatives giving their take on the status of the industry and the impact of multichannel shopping. Please take a moment to benefit from our top-line insights and some can’t-miss observations from the show floor.

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Technology Assisted Review – Using Find Similar

Technology Assisted Review – Using Find Similar

Apr 08, 2015 |

By Caragh Landry

With this latest post, I continue my blog series on TAR.

Find Similar is another easy-to-use form of technology-assisted review (TAR) that can have a big impact on finding key and relevant documents. It can also be useful for batch tagging large document sets as not responsive. Available in most review platforms (and sometimes known as More Like This), this capability is similar in functionality to the way Amazon or eBay can suggest other items you may be interested in buying. I just bought a new cell phone case for my son. It is blue and has penguins all over it (he loves penguins). After I searched for a cell phone case and penguins, eBay showed me a variety of cases that I might want to buy (essentially by using a concept search). Most of the cases shown had penguins, or were shaped like a penguin, but many others had some other type of birds or other artic animals (killer whales, polar bears, etc). Once I found a case I knew my son would love, I then clicked on the Similar Items link (essentially a Find Similar function) and eBay returned dozens of exact matches with varying prices, a few near-exact variations on the case (varying colors and sizes) and some really similar matches (two big penguins on the case vs. 50 little penguins).

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Three Benefits of Outsourcing You May Not Know About

Three Benefits of Outsourcing You May Not Know About

Apr 07, 2015 | By Bob Gogel

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TAR Part 3: In Search of Relevancy – How to Use Clustering

TAR Part 3: In Search of Relevancy – How to Use Clustering

Apr 02, 2015 | By Caragh Landry

In addition to near-dupe and thread batching, clustering for review or search results analysis can be another useful application of technology-assisted review (TAR). By way of definition, clustering is the grouping of similar documents based on theme (concepts). Think back to the days when you would get boxes of paper documents sent to you and then you would task someone else to sit in a conference room and organize those documents by topic. At the end of the day, you would have a table covered with piles of these printed documents, with each pile representing a type or topic of document, denoted with a sticky-note on top. Sales reports in this pile, brochures and pamphlets in that pile, emails about corruption in another pile. All neatly organized.

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Concept vs. Keyword Searching – Part 2 in TAR Series

Concept vs. Keyword Searching – Part 2 in TAR Series

Mar 26, 2015 |

By Caragh Landry

I received a number of questions after last week’s blog post regarding intelligent batching. The main question really was around how much efficiency one can hope to attain and what that means, from a time and cost perspective.

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Pre-treatment Revolution: Screening & Diagnostics

Pre-treatment Revolution: Screening & Diagnostics

Mar 18, 2015 |

Following our recent Digital Healthcare piece, we have started delving deeper into each of the phases of the Patient Lifecycle. Our first follow up piece focuses on the Pre-treatment Phase. Take a look at the infographic below showing how the changes in Screening and Diagnostics are driving a revolution in Pre-treatment. Expect more from us on how each phase of the Patient Lifecycle is currently undergoing a time of change and evolution.

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TAR-phobia? Go Out and Get Busy

TAR-phobia? Go Out and Get Busy

Mar 18, 2015 |

By Caragh Landry

There is a Dale Carnegie quote about fear and courage that I have always found motivating.

"Inaction breeds doubt and fear. Action breeds confidence and courage. If you want to conquer fear, do not sit home and think about it. Go out and get busy."

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Selecting an LPO Provider? Beware of the

Selecting an LPO Provider? Beware of the "Creep"

Mar 09, 2015 |

By Deirdre Oren Byrne, Esq.

When considering engaging a legal process outsourcing (LPO) provider, beware of the Creep. Not of outsourcing; not of offshoring. These are actually smart choices and not at all that scary. What keeps me awake at night is the fear of Scope Creep. Think of this as the Freddy Krueger of outsourcing.

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Defining Technology Assisted Review

Defining Technology Assisted Review

Mar 06, 2015 |

By Caragh Landry

I recently spoke on a panel for Women in eDiscovery (WiE) on the topic of TAR (Technology Assisted Review). One of the first things the panelists did, which I think is worth focusing on, is to define the term TAR.

There are so many ways to refer to the technologies we employ in TAR workflows that people often don’t really know what you mean when you say TAR. Are you referring to batching? Analytics? Predictive Coding? All of the above?

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Hey lawyers: Stop talking about the future. It’s here already.

Hey lawyers: Stop talking about the future. It’s here already.

Mar 05, 2015 | By Bob Gogel

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Grail Fieldnotes: Observations from UCLA Anderson 2015 Pulse Conference

Grail Fieldnotes: Observations from UCLA Anderson 2015 Pulse Conference

Feb 11, 2015 |

This update from the world of research comes from the Pulse Conference at UCLA. The UCLA Anderson School of Management holds an annual conference on the state of media and entertainment. The big themes this year included changes to content, distribution and technology. CEO of Hulu, led the opening keynote and several panelists offered their take on the future of media. Take a look at a few quick insights from media executives in film, TV, sports and music.

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Grail Fieldnotes: Observations From 2015 International Consumer Electronics Show (CES)

Grail Fieldnotes: Observations From 2015 International Consumer Electronics Show (CES)

Feb 10, 2015 |

The 2015 International Consumer Electronics Show (CES) kicked off in typical flare with Audi making a big splash when they sent an autonomous-driving A7 from San Francisco to join the throngs of attendees at the show. Grail Research spent three days roaming the various venues of CES spread throughout America’s playground, speaking with some of the 3,300 exhibitors and networking with a few of the 170,000 attendees. Please take a look at our brief newsletter to see some of our observations from CES.

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Three Business Rules I’ve Learned from Over 30 Years of Traveling at 39,000 Feet in the Air

Three Business Rules I’ve Learned from Over 30 Years of Traveling at 39,000 Feet in the Air

Feb 02, 2015 | By Bob Gogel

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Creating a Successful LPO Relationship

Creating a Successful LPO Relationship

Jan 29, 2015 |

As an increasing number of law firms and corporations seek to tap into the benefits of legal process outsourcing (LPO), it is helpful to understand recommended best practices for selecting an LPO provider. Integreon’s Deirdre Byrne, Senior Vice President, Legal Services, shares her expert insights on the key questions and issues organizations need to consider to ensure they choose the right LPO provider and build a lasting relationship.

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Clown Shoes and Other Surprising Travel Necessities | New York Times

Clown Shoes and Other Surprising Travel Necessities | New York Times

Jan 17, 2015 | By Bob Gogel

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Digital Healthcare paper

Digital Healthcare paper

Jan 13, 2015 |

Digital technologies are reinventing healthcare across the patient lifecycle, enabling a more personalized, timely and cost-effective treatment journey. The influx of smarter devices, mobile solutions and patient-centered technologies means industry trends are evolving, and by 2020 the healthcare continuum as we know it today, will be unrecognizable. Anticipation and preparedness is key for pharma, biotech and healthcare companies to succeed in this time of rapid change.

This article provides a snapshot on the recent digital healthcare activity seen across all stages of the patient lifecycle, its continuously increasing role in the industry and some key pointers to embrace this as a unique era of opportunity.

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Why Fargo is a Hotspot for Global Business

Why Fargo is a Hotspot for Global Business

Dec 30, 2014 | By Bob Gogel

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WHAT HAVE YOU DONE FOR ME LATELY? Is your eDiscovery project manager up to par?

WHAT HAVE YOU DONE FOR ME LATELY? Is your eDiscovery project manager up to par?

Dec 22, 2014 |

Integreon's Jonathan Shipler asks, "What have you done for me lately?" What he is really asking is whether your eDiscovery project manager up to par? In this blog post, he writes about what it takes for a project manager to be successful these days.

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Highlights from Integreon's Opening Event for its Expanded Global Delivery Center in Fargo

Highlights from Integreon's Opening Event for its Expanded Global Delivery Center in Fargo

Dec 15, 2014 | Integreon recently announced the opening of a larger delivery center in Fargo, North Dakota as its US operations expand. Here are highlights from the firm's opening day event.

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FT Innovative Lawyers North America 2014

FT Innovative Lawyers North America 2014

Dec 08, 2014 | FT Innovative Lawyers North America 2014

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E-Discovery is No Time to be Caught with Your Head in the Clouds

E-Discovery is No Time to be Caught with Your Head in the Clouds

Dec 01, 2014 |

It is important to consider your firm's e-discovery requirements when choosing a cloud service provider. Integreon's Young Kim explains why and shares key questions to help facilitate the selection process.

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ROI and Successful KM Projects in the Legal Sector

ROI and Successful KM Projects in the Legal Sector

Nov 07, 2014 | ROI and Successful KM Projects in the Legal Sector

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FT Innovative Lawyers

FT Innovative Lawyers

Nov 07, 2014 |

The long-running FT Innovative Lawyers awards span North America, Europe and the Asia-Pacific regions. It annually recognizes the most entrepreneurial lawyers, law firms, and legal departments and is hosted by the Financial Times, in partnership with RSG Consulting, a specialist legal research and strategy agency, and sponsored by Integreon.

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FT Innovative Lawyers Europe 2014

FT Innovative Lawyers Europe 2014

Oct 08, 2014 | FT Innovative Lawyers Europe 2014

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Centre for Legal Services Innovation

Centre for Legal Services Innovation

Sep 10, 2014 | Centre for Legal Services Innovation.

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ILTA 2014: Disruptors and Innovators Take Center Stage

ILTA 2014: Disruptors and Innovators Take Center Stage

Aug 11, 2014 | A preview of what to expect at the ILTA 2014 Conference in Nashville.

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IACCM Interview: Microsoft’s Contract Management Transformation

IACCM Interview: Microsoft’s Contract Management Transformation

Jul 23, 2014 | IACCM interview with LPO expert Mark Ross on Integreon's contract management engagement with Microsoft.

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Compliance Looks to LPO to Avoid the Regulatory Enforcers

Compliance Looks to LPO to Avoid the Regulatory Enforcers

Jul 14, 2014 | LPO is leveraging its legal and process expertise, technology and global resources to help their corporate clients meet compliance demands.

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Integreon Summer Party at Sky Lounge, Hilton Rooftop in London

Integreon Summer Party at Sky Lounge, Hilton Rooftop in London

Jul 02, 2014 | Integreon Summer Party at Sky Lounge, Hilton Rooftop in London

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FTIL Asia-Pacific 2014

FTIL Asia-Pacific 2014

Jun 11, 2014 | FTIL Asia-Pacific 2014

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Groundbreaking Ceremony Heralds New, Larger Integreon Facility in Fargo

Groundbreaking Ceremony Heralds New, Larger Integreon Facility in Fargo

Apr 16, 2014 | Blog post by Penny Retzer regarding the groundbreaking for a new Integreon facility in Fargo, North Dakota.

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Integreon Security Audit Comes Up Clean for Heartbleed

Integreon Security Audit Comes Up Clean for Heartbleed

Apr 15, 2014 | Blog post from Integreon's Caragh Landry about the results of a recent Integreon security audit regarding the Heartbleed vulnerability associated with OpenSSL sites and systems.

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Early Case Assessment: The Practical Way of Saving Significant Time and Cost on E-Discovery

Early Case Assessment: The Practical Way of Saving Significant Time and Cost on E-Discovery

Apr 09, 2014 | Blog Post on how Early Case Assessment (ECA) can facilitate an improved, lower cost e-discovery process.

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Best Practices in Contract Migration

Best Practices in Contract Migration

Apr 01, 2014 | This ebook from Integreon and our technology partner Seal Software provides an overview of the reasons why corporations may need to undertake a mass contract review and meta-data abstraction exercise in conjunction with contract migration and as part of an overall focus on contract management.

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Best Practices in Discovery Planning: The Discovery Response Team

Best Practices in Discovery Planning: The Discovery Response Team

Apr 01, 2014 | This white paper discusses the roles and responsibilities of the discovery response team (DRT) and recommends best practices for building the team, including tips to help set the stage for the team's success.

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Best Practices in Discovery Planning: Establishing Discovery as a Process

Best Practices in Discovery Planning: Establishing Discovery as a Process

Apr 01, 2014 | This white paper details a best-practices approach for establishing discovery as a business process to control costs and reduce business disruption.

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E-Discovery Roundtable: Buyers’ Perspectives on the Impact of Technology Innovation

E-Discovery Roundtable: Buyers’ Perspectives on the Impact of Technology Innovation

Apr 01, 2014 | This report summarizes the findings and recommendations from a recent roundtable discussion on the impact that technology innovation is having on the discovery process and how corporations and law firms are adapting to the changes.

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The Future of Collaborative Legal Services

The Future of Collaborative Legal Services

Apr 01, 2014 | This report synthesizes the key issues that were discussed at a roundtable discussion focusing on how in-house counsel, law firms, and LPO providers can collaborate to deliver innovative and cost-effective legal services.

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Ethics of Legal Outsourcing

Ethics of Legal Outsourcing

Apr 01, 2014 | Now in its third iteration, this paper examines the ethical and legislative issues relevant to US and UK lawyers associated with legal process outsourcing, particularly as it relates to to the offshoring of core legal support services to countries such as India, South Africa and the Philippines.

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Cloud Computing Trends: At the Horizon’s Watch

Cloud Computing Trends: At the Horizon’s Watch

Apr 01, 2014 | This paper from Integreon's Grail Research team is a follow-up to our cloud primer, Cloud Computing: Fact vs. Fog. Our researchers interviewed 20 cloud computing experts and synthesized the key themes that emerged about customers and adoption drivers.

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Navigating the Cloud: Insights and Guidance from Cloud Connect 2011

Navigating the Cloud: Insights and Guidance from Cloud Connect 2011

Apr 01, 2014 | This paper from Integreon's Grail Research team offers insights from the 2011 Cloud Connect Conference held in Silicon Valley.

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Best Practices in Managed Document Review

Best Practices in Managed Document Review

Apr 01, 2014 | This paper outlines Integreon’s recommended best practices for managing a timely, cost-effective and defensible document review process for e-discovery.

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E-Discovery Research Roundtable: Buyers’ Perspectives on Challenges and Solutions

E-Discovery Research Roundtable: Buyers’ Perspectives on Challenges and Solutions

Apr 01, 2014 | Based on the findings from a research roundtable, this white paper discusses the steps organizations and their outside counsel are taking to contain costs, manage risk and address the issues brought about by emerging technologies such as smart phones, social media and cloud computing.

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E-Discovery for Backup Tapes: How Technology is Easing the Burden

E-Discovery for Backup Tapes: How Technology is Easing the Burden

Apr 01, 2014 | In this white paper, results are compared from two actual tape discovery projects in which different technologies were used for the same set of backup tapes. The findings are a wake-up call for e-discovery technologists and litigation support specialists.

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Contract Review and Management: It Starts with Knowing What You Have

Contract Review and Management: It Starts with Knowing What You Have

Apr 01, 2014 | Integreon recently hosted a webinar with Seal Software on, "Contract Review and Management: It Starts with Knowing What You Have"; which addresses a best practices approach for successfully locating contracts, extracting the information you need, and migrating and storing contracts appropriately.

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Best Practices in Document Review

Best Practices in Document Review

Apr 01, 2014 | If there is a lot riding on the outcome of litigation, there is a lot riding on the manner in which discovery, and by extension, document review, is conducted. This educational session will help attendees better understand how to define consistent practices and processes for managing document review in a manner that balances efficiency and effectiveness.

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Ethics of Legal Outsourcing

Ethics of Legal Outsourcing

Apr 01, 2014 |

The outsourcing of core legal and support services isn’t a new idea. What is different today is the potential to outsource to third party legal process outsourcing (LPO) providers in both onshore and offshore locations, including India and the Philippines. This educational session covers key issues to help lawyers engaging in or contemplating LPO to understand the ethical and legislative requirements and make the appropriate decisions. This course is CLE ethics credit eligible. See CPD Course Brochure.

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Collecting and Preserving ESI in the Cloud

Collecting and Preserving ESI in the Cloud

Apr 01, 2014 | Savvy litigators, IT and e-discovery professionals are now developing policies and data collection plans to proactively address the challenges posed by cloud computing and Web 2.0 technologies. This educational session will highlight the essential issues and their implications for e-discovery management.

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Data Analytics: Defensibly Reducing Discovery Costs

Data Analytics: Defensibly Reducing Discovery Costs

Apr 01, 2014 | The most costly stage of the discovery process is document review. To contain costs, many experts recommend reducing the amount of data that goes into review. This educational session provides insights into how data analytics can defensibly reduce data volumes.

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Best Practices for Collecting and Culling ESI

Best Practices for Collecting and Culling ESI

Apr 01, 2014 | As the legal and technology landscape continues to evolve, organizations face increasingly stringent standards for the collection and culling of electronically stored information (ESI). This educational session highlights technology-enabled solutions and processes that can help avoid discovery pitfalls and meet requirements.

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Best Practices for Early Case Assessment

Best Practices for Early Case Assessment

Apr 01, 2014 | Early Case Assessment (ECA) can help drive strategic decisions earlier in the litigation process, before significant discovery costs are incurred. It also sets the stage for a more efficient e-discovery process, should the case be pursued. This educational session will highlight applicable ECA case law, deliverables, and recommended best practices.

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Managing Costs and Obligations for E-Discovery

Managing Costs and Obligations for E-Discovery

Apr 01, 2014 | With a clear understanding of each stage of the discovery process, legal and IT professionals can apply pre-litigation planning strategies to contain costs and manage risks. This educational session provides critical insight into the e-discovery process, obligations, and how to best prepare for and manage the costs associated with it.

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Meet and Confer: Application of FRCP 26(f)

Meet and Confer: Application of FRCP 26(f)

Apr 01, 2014 | FRCP 26(f) requires litigants to come to the Meet and Confer prepared to discuss all forms of ESI and to negotiate the production of responsive data based on considerations of time, risk and cost. This educational session will help attendees better prepare for Meet and Confer by understanding the impact that Meet and Confer decisions can have at each point in the discovery process.

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E-Discovery for Backup Tapes: Easing the Burden

E-Discovery for Backup Tapes: Easing the Burden

Apr 01, 2014 | E-discovery experts consider backup tapes to be one of the most challenging sources of electronically stored information (ESI). This educational session will highlight tape discovery technology advances and the impact that technology decisions can have on discovery costs and timelines.

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China Outbound Tourism Market

China Outbound Tourism Market

Apr 01, 2014 | China presents an attractive set of conditions making investment considerations possible.

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LegalTech New York: Integreon's Joe Pirrotta Talks E-Discovery, Plus Other Highlights from the Show

LegalTech New York: Integreon's Joe Pirrotta Talks E-Discovery, Plus Other Highlights from the Show

Feb 28, 2014 | Blog post with highlights from the 2014 LegalTech New York Conference

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Integreon's Project Edu-Lync: At the Intersection of Technology and Corporate Social Responsibility

Integreon's Project Edu-Lync: At the Intersection of Technology and Corporate Social Responsibility

Feb 24, 2014 | Microsoft featured Integreon's Project Edu-Lync at the Lync 2014 Conference in Las Vegas. Edu-Lync is part of our overall corporate social responsibility program.

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The Rising Middle Class Africa

The Rising Middle Class Africa

Feb 14, 2014 | Grail Research White Paper

Closer look at the emerging Africa middle class which highlights the drivers behind its growth, potential opportunities in specific sectors and include a profile of the average African middle class consumer.

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Building the Great Wall of Africa

Building the Great Wall of Africa

Feb 06, 2014 | South African Journal of Marketing Research (SAJMR)

The South African Journal of Marketing Research (SAJMR) published an article by Integreon's Bob Gogel on a strategic approach to leveraging the presence of China in Africa, as the region's middle class consumers emerge on the global economy.

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Private Labels 2.0 Leveraging the Recession for Growth

Private Labels 2.0 Leveraging the Recession for Growth

Dec 16, 2013 | Grail Research White Paper

The report looks at the growth of private labels in recent years and at some of their most successful marketing strategies. It also presents a set of recommendations for national brands to protect their market share against private labels

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Laozi not Lousy: A Modern Day Argument for Predictive Coding

Laozi not Lousy: A Modern Day Argument for Predictive Coding

Dec 16, 2013 | A comparison of Laotse (the father of Taoism) and modern day Predictive Coding used for electronic discovery.

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Five Tips for an Effective CSR Program

Five Tips for an Effective CSR Program

Nov 19, 2013 | A blog post by Integreon CEO Bob Gogel on Five Tips for an Effective CSR Program.

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FTIL 2013

FTIL 2013

Oct 04, 2013 | FTIL 2013

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What has Knowledge Management ever done for Law Firms?

What has Knowledge Management ever done for Law Firms?

Aug 30, 2013 | What has Knowledge Management ever done for Law Firms?

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Law Students, LPO and Embracing Change – an Insider Perspective

Law Students, LPO and Embracing Change – an Insider Perspective

Jul 29, 2013 | Integreon's Kate Robinson provides an insider perspective about the growing trend for legal process outsourcing (LPO) in Australia.

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Will Legal Process Outsourcers Acquire Law Firms?

Will Legal Process Outsourcers Acquire Law Firms?

Jul 16, 2013 | Managing Partner magazine interview with Mark Ross on the implications of the Legal Services Act (LSA) on the LPO industry.

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Bullish as Ever about LPO

Bullish as Ever about LPO

May 07, 2013 | Integreon's Mark Ross believes legal process outsourcing (LPO) is well positioned for success despite some pessimism in the traditional news media.

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Corporate Update on Integreon from the Desk of CEO Bob Gogel

Corporate Update on Integreon from the Desk of CEO Bob Gogel

Apr 30, 2013 | It has been nearly two years since I joined Integreon as Chief Executive Officer and during that time we have implemented a significant, positive transformat...

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What does predictive coding mean for managed document review?

What does predictive coding mean for managed document review?

Mar 26, 2013 | Blog post about the implications of predictive coding for the managed document review process.

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Conversations from LegalTech 2013

Conversations from LegalTech 2013

Feb 27, 2013 | Blog post about hot topic e-discovery conversations at LegalTech New York from over the years.

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China Healthcare Reform: Past, Present & Future

China Healthcare Reform: Past, Present & Future

Feb 07, 2013 | Grail Research White Paper

Explores the drivers behind China's healthcare reform, the affects that each stage will have on the industry and potential opportunities and challenges for industry players as a result

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Disclosure Costs - Can Legal Process Outsourcing (LPO) Be the Hero of the Big Bang?

Disclosure Costs - Can Legal Process Outsourcing (LPO) Be the Hero of the Big Bang?

Jan 23, 2013 | Integreon's Judy Lee writes about the UK's Jackson Reforms due to take effect April 2013. Mentions Super Session at LegalTech New York.

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Contract Management – A New Collaborative Legal Services Delivery Model

Contract Management – A New Collaborative Legal Services Delivery Model

Oct 08, 2012 | Contract Management – A New Collaborative Legal Services Delivery Model

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FTIL 2012

FTIL 2012

Oct 04, 2012 | FTIL 2012

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New Players in Healthcare

New Players in Healthcare

Sep 05, 2012 | Grail Research White Paper

Looks at some of the recent deals involving non-traditional players in healthcare and explores what market factors are aiding this shift as well as highlights what benefits are to be gained by both the new and existing healthcare players

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The India Start-up Ecosystem: On the Cusp?

The India Start-up Ecosystem: On the Cusp?

Aug 29, 2012 | By Rob LeBlanc, Harvard Business School

Report on the early-stage venture capital market in India and how it compares to the US environment, supported by primary research conducted by Grail Research

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MIST: The next big thing or just hot air?

MIST: The next big thing or just hot air?

Aug 29, 2012 | Grail Research White Paper

Explores the factors driving growth in the MIST (Mexico, Indonesia, South Korea & Turkey) countries, highlighting industries with potential opportunities as well as challenges to conducting business in these regions

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Legal Process Outsourcing: A Viable Alternative or The Ethical Choice?

Legal Process Outsourcing: A Viable Alternative or The Ethical Choice?

Jul 19, 2012 | Legal Process Outsourcing: A Viable Alternative or The Ethical Choice?

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Legal Process Outsourcing – A GC’s Perspective

Legal Process Outsourcing – A GC’s Perspective

Jun 20, 2012 | Legal Process Outsourcing – A GC’s Perspective

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Big Data Just Got Bigger

Big Data Just Got Bigger

Jun 14, 2012 | Grail Research White Paper

Examines the changes in the Big Data market, highlighting how some businesses are already utilizing Big Data to their advantage, and point out current opportunities in this space

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E-Commerce - Three Big Questions

E-Commerce - Three Big Questions

Jun 14, 2012 | Grail Research White Paper

This white paper highlights the three key questions businesses should ask about their e-commerce strategy if they are looking to innovate with specific channels to attract consumers

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Food & Beverage Industry

Food & Beverage Industry

Jun 12, 2012 | Food & Beverage Industry

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2012 Executive Insights: Europe

2012 Executive Insights: Europe

Apr 27, 2012 | Grail Research White Paper

Based on interviews with industry thought leaders in Europe, this white paper provides a 'temperature reading' on the issues executives are facing, as well as insight into the broader dynamics of the market and economic climate

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How Consumers Perceive Luxury Brands in China

How Consumers Perceive Luxury Brands in China

Mar 22, 2012 | Grail Research Report

Analysis of consumer perceptions of luxury brands in China

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LPOs – Wherever You Are Don’t Practice Law!

LPOs – Wherever You Are Don’t Practice Law!

Mar 22, 2012 | LPOs – Wherever You Are Don’t Practice Law!

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Mobile Social Networking in MENA

Mobile Social Networking in MENA

Mar 21, 2012 | Grail Research Report

Examines the mobile social networking market in the MENA region, highlighting expected growth and potential untapped opportunities in the market

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Technology-Assisted Review: From Hype to Reality – Thoughts from LegalTech New York 2012

Technology-Assisted Review: From Hype to Reality – Thoughts from LegalTech New York 2012

Feb 13, 2012 | Technology-Assisted Review: From Hype to Reality – Thoughts from LegalTech New York 2012

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The Groupon Effect - Harness the Behavior, Not the Deal

The Groupon Effect - Harness the Behavior, Not the Deal

Jan 30, 2012 | Grail Research Report

Explores the daily deal market, highlighting its impact on consumer behavior and the implications for established consumer brands

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The East African Community (EAC)

The East African Community (EAC)

Jan 30, 2012 | Grail Research White Paper

Outlines the current state of the East African Community and highlights the potential investments opportunities in this region

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Best Practices in Discovery Planning: The Discovery Response Team

Best Practices in Discovery Planning: The Discovery Response Team

Jan 25, 2012 | Best Practices in Discovery Planning: The Discovery Response Team

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Best Practices in Discovery Planning: Establishing Discovery as a Business Process

Best Practices in Discovery Planning: Establishing Discovery as a Business Process

Jan 06, 2012 | Best Practices in Discovery Planning: Establishing Discovery as a Business Process

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E-Discovery Roundtable: Buyers’ Perspectives on the Impact of Technology Innovation

E-Discovery Roundtable: Buyers’ Perspectives on the Impact of Technology Innovation

Dec 12, 2011 | E-Discovery Roundtable: Buyers’ Perspectives on the Impact of Technology Innovation

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Legal Process Outsourcing – Key Global Trends and Ethical Issues

Legal Process Outsourcing – Key Global Trends and Ethical Issues

Nov 26, 2011 | ALPMA recently hosted a webinar with Integreon’s Mark Ross on, “Legal Process Outsourcing – Key Global Trends and Ethical Issues.” A live recorded version is available for free under Seminars On Demand for ALPMA members. Non-members, if eligible to join ALPMA, can get a Free Guest Pass to view the webinar. Please note, current members need to be logged in to access this content.

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The Green Evolution

The Green Evolution

Nov 15, 2011 | Grail Research Report

The report is based on a nationwide survey of US consumers and provides insights into how the green market has changed since our 2009 report as well as highlights areas for success in today's green market

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Mallesons offers LPO with Integreon

Mallesons offers LPO with Integreon

Oct 30, 2011 | Mallesons offers LPO with Integreon

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FTIL 2011

FTIL 2011

Oct 04, 2011 | FTIL 2011

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Offshoring and Outsourcing. Report from ILTA Session

Offshoring and Outsourcing. Report from ILTA Session

Aug 22, 2011 | Offshoring and Outsourcing. Report from ILTA Session

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Document Review Best Practices: 8 Steps to a Defensible and Efficient Review Process

Document Review Best Practices: 8 Steps to a Defensible and Efficient Review Process

Jul 11, 2011 | Document Review Best Practices: 8 Steps to a Defensible and Efficient Review Process

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Both LPO and Contract Attorneys Growing in US

Both LPO and Contract Attorneys Growing in US

Jun 21, 2011 | Both LPO and Contract Attorneys Growing in US

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Explaining Onshore Legal Outsourcing Growth

Explaining Onshore Legal Outsourcing Growth

Jun 06, 2011 | Explaining Onshore Legal Outsourcing Growth

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Insight and Innovation are the Real Drivers of Legal Outsourcing Benefits

Insight and Innovation are the Real Drivers of Legal Outsourcing Benefits

May 25, 2011 | Insight and Innovation are the Real Drivers of Legal Outsourcing Benefits

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New Legal Week Survey Finds 15% of UK Firms Use LPO

New Legal Week Survey Finds 15% of UK Firms Use LPO

May 06, 2011 | New Legal Week Survey Finds 15% of UK Firms Use LPO

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Cloud Computing: Two Reports that Scope the Latest Trends

Cloud Computing: Two Reports that Scope the Latest Trends

Apr 21, 2011 | Cloud Computing: Two Reports that Scope the Latest Trends

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Cloud Computing Trends: At the Horizon’s Watch

Cloud Computing Trends: At the Horizon’s Watch

Apr 13, 2011 | Grail Research White Paper

Based on the interviews with 20 cloud experts, this report provides a synthesized view of who cloud customers are and what is driving them to adopt

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Navigating the Cloud: Insights and Guidance from Cloud Connect 2011

Navigating the Cloud: Insights and Guidance from Cloud Connect 2011

Apr 12, 2011 | Grail Research White Paper

Provides insights from the 2011 Cloud Connect Conference held in Silicon Valley

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Integreon Launches “Top 5″ Podcasts, First 3 Cover E‑Discovery Need-to-Know Tips

Integreon Launches “Top 5″ Podcasts, First 3 Cover E‑Discovery Need-to-Know Tips

Apr 08, 2011 | Integreon Launches “Top 5″ Podcasts, First 3 Cover E‑Discovery Need-to-Know Tips

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Value: How do we define it? How do we measure it? (live from Georgetown Law)

Value: How do we define it? How do we measure it? (live from Georgetown Law)

Mar 09, 2011 | Value: How do we define it? How do we measure it? (live from Georgetown Law)

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Getting on the Radar Screen: How Important is Brand? (live from Georgetown Law)

Getting on the Radar Screen: How Important is Brand? (live from Georgetown Law)

Mar 09, 2011 | Getting on the Radar Screen: How Important is Brand? (live from Georgetown Law)

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Empirical Overview: The Life Cycle of the Client-Law Firm Relationship (live from Georgetown Law)

Empirical Overview: The Life Cycle of the Client-Law Firm Relationship (live from Georgetown Law)

Mar 09, 2011 | Empirical Overview: The Life Cycle of the Client-Law Firm Relationship (live from Georgetown Law)

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Defining Good Support for Lawyers

Defining Good Support for Lawyers

Mar 01, 2011 | Defining Good Support for Lawyers

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Cloud Computing: Fact versus Fog

Cloud Computing: Fact versus Fog

Feb 01, 2011 | Cloud Computing: Fact versus Fog

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Document Review Best Practices – Pushing the Outside of the Envelope

Document Review Best Practices – Pushing the Outside of the Envelope

Jan 31, 2011 | Document Review Best Practices – Pushing the Outside of the Envelope

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US Legal Market Trends Favor Law Firms Working with LPO

US Legal Market Trends Favor Law Firms Working with LPO

Jan 24, 2011 | US Legal Market Trends Favor Law Firms Working with LPO

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2010 FIFA World Cup Mobile Survey: Public Perception of South Africa – Pre & Post World Cup

2010 FIFA World Cup Mobile Survey: Public Perception of South Africa – Pre & Post World Cup

Jan 12, 2011 | Grail Research Report

Examines the impact global events, such as the World Cup, can have on brand perceptions and highlights the use of new and effective platforms to collect and analyze information

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Middle Office Outsourcing and Large Law Firm Management

Middle Office Outsourcing and Large Law Firm Management

Jan 04, 2011 | Middle Office Outsourcing and Large Law Firm Management

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Green: The New Color of Luxury

Green: The New Color of Luxury

Dec 16, 2010 | Grail Research Report

Explores recent sustainable practices within the luxury industry and presents a framework for companies to use when evaluating their efforts in this space and considering sustainability as a strategic initiative

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Cloud Computing: Fact versus Fog

Cloud Computing: Fact versus Fog

Dec 09, 2010 | Grail Research Report

Explores the current state of cloud computing, obstacles to business adoption and expectations for the future

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Consumers of Tomorrow - Insights and Observations About Generation Z

Consumers of Tomorrow - Insights and Observations About Generation Z

Jun 03, 2010 | Grail Research Report

Examines Generation Z and the defining traits and trends of the age group. Provides insight into the implications for companies trying to target this unique generation of consumers

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2010 FIFA World Cup South Africa - Changing Global Perceptions

2010 FIFA World Cup South Africa - Changing Global Perceptions

May 10, 2010 | Grail Research Report

Analysis of the change in global perception of South Africa as the 2010 FIFA World Cup host nation. Comparison between March 2009 and March 2010 findings

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Mobile Payment Opportunity in the Middle East and Africa (MEA) Region

Mobile Payment Opportunity in the Middle East and Africa (MEA) Region

Feb 24, 2010 | Grail Research Report

Examines the Mobile Payment (M-Payment) market in the Middle East and Africa (MEA) region and reveals opportunity for new and existing players to create and capture value through a number of different business models

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New and Unique Innovations in the Beauty Market

New and Unique Innovations in the Beauty Market

Feb 24, 2010 | Grail Research Report

Explores some of the more unique trends that taking place in the Beauty market with a specific focus on the U.S.

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Oncology - Changing Market Dynamics

Oncology - Changing Market Dynamics

Feb 18, 2010 | Analysis of recent events indicating a changing oncology market dynamic

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Technology Finds Its Voice

Technology Finds Its Voice

Feb 17, 2010 | Timeline overview of voice recognition technology and recent advancements that are driving this technology to be more prevalent in everyday life

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Grail Research Africa Experience and Capabilities

Grail Research Africa Experience and Capabilities

Jan 04, 2010 | Grail Research Africa Experience and Capabilities

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Middle East Packaged Foods Market – The Iraq Opportunity

Middle East Packaged Foods Market – The Iraq Opportunity

Nov 22, 2009 | Brief overview of the packaged foods market in the Middle East and investment opportunity in the biscuits and salty snacks categories in Iraq

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Grail Research Middle East Experience and Capabilities

Grail Research Middle East Experience and Capabilities

Nov 15, 2009 | Grail Research Middle East Experience and Capabilities

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Conducting Surveys on the Mobile Platform in Developing Nations – A Pilot in Saudi Arabia

Conducting Surveys on the Mobile Platform in Developing Nations – A Pilot in Saudi Arabia

Nov 13, 2009 | Examines the benefits and limitations of using the mobile platform for survey research in developing nations, and shares results from a pilot mobile phone study conducted in Saudi Arabia

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Grail Research India Experience and Capabilities

Grail Research India Experience and Capabilities

Nov 10, 2009 | Grail Research India Experience and Capabilities

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Grail Research China Experience and Capabilities

Grail Research China Experience and Capabilities

Nov 02, 2009 | Grail Research China Experience and Capabilities

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The Green Revolution

The Green Revolution

Sep 29, 2009 | The report is based on a nationwide survey of U.S. consumers and provides new insights into consumer preferences, behaviors and attitudes toward green products

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The Rise of Medical Tourism

The Rise of Medical Tourism

Sep 03, 2009 | Analysis of global trends and developments in medical tourism

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The Global Fashion Industry – Growth in Emerging Markets

The Global Fashion Industry – Growth in Emerging Markets

Aug 31, 2009 | Analysis of the global fashion industry and the new countries that are emerging as fashion hubs

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Grail Research Travel and Tourism Credentials

Grail Research Travel and Tourism Credentials

Jul 07, 2009 | Grail Research Travel and Tourism Credentials

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Winning During and Post Recessionary Times

Winning During and Post Recessionary Times

Jun 02, 2009 | Grail Research Report

Cross-sector historical analysis of choices companies made and their resulting performance during and after the last 7 recessions

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2010 FIFA World Cup South Africa

2010 FIFA World Cup South Africa

May 15, 2009 | Grail Research Report

Analysis of key issues and opinions regarding the 2010 FIFA World Cup through online media

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Global Financial Crisis

Global Financial Crisis

May 12, 2009 | Grail Research Report

Summary of the media's coverage of the timeline, causes, implications, impact and recommended path forward

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Global Financial Crisis: Bailout Tracker

Global Financial Crisis: Bailout Tracker

May 12, 2009 | Grail Research

Tracking Announcements of Financial Bailouts Worldwide

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Global Trade Barriers –Q1 2009 Report

Global Trade Barriers –Q1 2009 Report

May 08, 2009 | Grail Research Report

Analysis of all major trade barrier announcements by G20 members and the EU as a trade body during the period January 1, 2008 through March 31, 2009

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Mobile Phones in China: A Study of Nokia's Success

Mobile Phones in China: A Study of Nokia's Success

Apr 10, 2009 | Grail Research Report

Analysis of Nokia's success against competitors in China's mobile phone market

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Online Media Analysis of Women's Skin Care Perceptions

Online Media Analysis of Women's Skin Care Perceptions

Apr 02, 2009 | Grail Research Report

Summary of our study on women's blogs and discussion forums across India, the US and China

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Health Information Technology: Analyzing the Impact of President Obama’s Stimulus Plan

Health Information Technology: Analyzing the Impact of President Obama’s Stimulus Plan

Mar 30, 2009 | Grail Research Report

Analysis of the Obama administration’s USD 19 Bn plan for implementing HIT

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Water - The India Story

Water - The India Story

Mar 25, 2009 | Grail Research Report

Study on the topic of water scarcity in India

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Iranian Investments

Iranian Investments

Mar 25, 2009 | Grail Research Report

Observing a trend in Iranian economic deals during late 2008

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Opportunities in the China Healthcare Sector

Opportunities in the China Healthcare Sector

Dec 04, 2008 | Grail Research Report

How changes taking place in China are creating opportunities for companies in the healthcare sector

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Impact of the Recession on the Luxury Goods Market

Impact of the Recession on the Luxury Goods Market

Nov 14, 2008 | Grail Research Report

Study of the impact of the recession on the Japanese luxury goods market, the largest in the world, and the steps brands are taking to combat this trend

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China Luxury Goods Market

China Luxury Goods Market

Oct 29, 2008 | Grail Research Report

An overview of the trends in China's consumer and luxury goods markets

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Google Chrome - The Market's Initial Reaction

Google Chrome - The Market's Initial Reaction

Oct 02, 2008 | Grail Research Report

Summary of research conducted in the first 9 days after Chrome's release

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Weddings in China

Weddings in China

Sep 23, 2008 | Grail Research Report

How the wedding occasion creates unique opportunities across a wide range of business sectors

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Assessing the Risks: The Behaviors of Sovereign Wealth Funds in the Global Economy

Assessing the Risks: The Behaviors of Sovereign Wealth Funds in the Global Economy

Jun 09, 2008 | On Monday, June 9th Monitor Group issued a report on Sovereign Wealth Funds. A topic like this required an enormous amount of data collection, consolidation and analysis to provide unique insights. Monitor Group turned to Grail Research for help.

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Investing in Africa

Investing in Africa

May 01, 2008 | Grail Research Report

Five trends driving investment in the region

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Using Online Media to Gain Market Insight

Using Online Media to Gain Market Insight

Apr 16, 2008 | Grail Research Report

Examples of how companies are working with Grail to quickly and cost effectively extract customer (and potential customer) insight from the wealth of communication housed in blogs, forums, videos and other new media

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The Diabetes Market in India - Bellwether for Other Regions?

The Diabetes Market in India - Bellwether for Other Regions?

Dec 13, 2007 | Grail Research Report

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Mobile Marketing Experiment Summary

Mobile Marketing Experiment Summary

Nov 02, 2007 | Grail Research Report

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Overview, Trends and Key Players in Islamic Finance

Overview, Trends and Key Players in Islamic Finance

Jun 27, 2007 | Grail Research Report

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Wireless Energy – The Other Big News in Energy

Wireless Energy – The Other Big News in Energy

Mar 13, 2007 | Wireless Energy – The Other Big News in Energy

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