The BPO industry is booming! Check out these 3 factors that play a big role.


Filipinos possess traits and skills that are a good match for the booming BPO industry. Writer Therese Reyes reports on the trend in Rappler and cites Integreon’s Bob Gogel from a recent interview he gave with the LA Times.

The business process outsourcing (BPO) industry in the Philippines has grown considerably since it started in the early 90s. Today, more than 1 million Filipinos are gainfully employed in one of the country’s largest and most dynamic industries. The United States is the biggest market for BPO services and Filipinos are a natural fit for the work because of their affinity with western culture. Integreon CEO Bob Gogel comments on why Integreon selected Manila for one of its major facilities. Integreon is a global provider of legal and business process outsourcing services.

Read more about this topic in Why Pinoys and BPOs are a good fit (Rappler, April 6, 2016) by Therese Reyes.